#AmericanHomeShield CROOKS! They have refused to pay me the agreed upon cash back when I had to fix the drywall they broke into after FAILING to fix the plumbing issue! ALSO refused to repair the HVAC that has R22 leaking out of it which is BANNED in the US due to hazards to the environment #environmentprotection so I paid $7500 to replace the whole HVAC system. They have lied and hung up on me and never responded to any reach outs. I even copied corporate executives who never responded. Scam artists. I am thousands in the hole for what they should have covered and was a customer for years! Already had 4 friends and family cancel services with them and working on my realtor friends. This is beyond disappointing how they take advantage of people then connect to offshore call centers who claim they have NO MANAGER and hang up. I have spoken to 30+ representatives who put me through the same story. What kind of business is this? Clearly a failing one!
DO NOT SIGN UP! CROOKS AND NEVER WANT TO HELP! #BBB

Often people here on LinkedIn call out companies with excellent performance, excellent customer representatives, and excellent customer service. This is NOT one of those posts.
This post is an outright warning – DO NOT USE ‘AMERICAN HOME SHIELD' (AHS)! Again, DO NOT use ‘American Home Shield' (AHS). Run completely in the opposite and other direction. Do not talk to them about home warranties.
Why? Because in my experience across this past year, AHS does not honor their contracts.
Their Service Representatives are barely able to comprehend the urgency of an emergency. Let's take my current situation for example.
• Friday night my water heater expansion tank burst in the attic, hundreds of gallons poured out across the attic floor, water leaked through attic floor into the ceiling and light fixtures causing electrical shorts, and flooding the main floor of the house and ruining a Persian floor rug.
• As water spread further in the attic further power loss was experienced, electrical shorts from the water.
And this is what the AHS Service Rep told me; we have 24 to 48 hrs. To respond to your needs. I cannot get someone out to help. That my friends and acquaintances is an absolute exact quote. Unbelievable.
And more to this story is the back-story. The same water heater expansion tank burst in March of this year. Yes, flooding my attic, ruining the ceiling below it, and shorting the electrical. Hmmm! See a pattern here? The ‘then' plumber requested a new water heater, not just the expansion tank. AHS did not approve. They only approved changing the expansion tank.
So, here we are yet again with JUST MORE DAMAGE. And what you may ask is AHS doing about this matter. Absolutely nothing. I am at 21 calls, over 20 representatives and still no resolution.
Take a moment to read AHS' online reviews. Look at the BBB for example.
• (https://www.bbb.org/us/tn/memphis/profile/home-warranty-plans/american-home-shield-*******9409)
The BBB will not accredit AHS. These are just the AHS closed cases: 14,780+ complaints in last 3 years. 6,725+ complaints in last 12 months. How many are still open? I dare say into the 6-7 figures of complaints against AHS for failure to honor their contracts, failure to provide adequate repairs, and failure to provide adequate replacements.

There are thousands upon thousands of complaints across a multitude of review sites – each one stating ‘how BADLY AHS treats its customers', ‘how badly AHS does not respond to customers', and ‘how badly AHS just ignores its customers' – even though we have contracts with them.
A very enterprising lawyer firm or even an entrepreneurial attorney has the makings of a massive and very winnable CLASS ACTION LAWSUIT against AHS, in my humble opinion. Sign me up as client number One! And I do not understand why the Federal Trade Commission or the US Attorney's office is not investigating this company for its, again IMHO, fraudulent activities.

And just a little bit more for reference, there have been other calls to AHS (by me).
One specific: My refrigerator went out last year, well just the ice maker. It was fixed and replaced 5 times alone across 7 technicians visits with new ice makers, sensors, and fans. None of them could get it fixed. Finally, a competent refrigeration company diagnosed that the compressor was causing the issues. Yes, it was a Samsung – a company whose products I will never purchase again from other related appliance failures (reliability is horrendous). Look it up online. By I digress…. So back to the story. Seven (7) technicians later over 4.5 months, I finally get an email and a call from ‘someone' (Mari Dinkel), says he is in the AHS Executive suite (oxymoron here) to apologize. I nearly fell off my chair laughing my buttocks off. They finally sent me a check to buy a new refrigerator. Why, because they were too lazy, too incompetent to replace it themselves.

In conclusion – DO NOT USE THIS COMPANY. Again, DO NOT USE THIS COMPANY! Why? Everything they have stated to me have been across all my service requests have been lies, mistruths, misdirection, and avoidance of fixing the problem. AHS representatives, like its CEO, Rex Tibbens, do not care about you as a customer. They care about taking your money, lining their corporate pockets, and screwing their customers. Period. That is my honest and unbridled opinion of AHS.

Folks, you are much better off putting your money into a monthly savings account or mutual funds, collect the interest and use those funds when things break. Save your money and avoid this company.

#warning #donotuse #donotuseamericanhomeshield #americanhomeshield #frontdoorinc #SVMHoldingCorporation #warningwillrobison #Liars #cheats #incompetence #underhanded

We came into our contract with American Home Shield with the purchase of our home in 2016. It was added as a stipulation due to the age of the AC on the property and the age of the property itself. For the first year we didn't end up having to use the service. So we allowed it to renew. Which ended up being a major mistake on our part. Our first service call was a couple months into the new contract. I turned the water off in my shower, and the knob came off in my hand. Because as mentioned, the property is old. They were cheerful and helpful while they scheduled us with a contractor. The contractor was cheerful and helpful while they scheduled our visit. I was charged $75. The contractor they sent was a nice and friendly gentleman, who was physically unable to do his job. He and I worked around it and I did a lot of running up and down my stairs that day turning the water off and on. He assured me he'd be back as soon as the warranty company approved the part he needed. I waited. AHS called and informed me that my shower had broken not due to age, but do to the excessive force I put on it. What? I legitimately just tried to turn off the water. I asked the lady on the phone what it was that they were going to cover if they wanted to ignore the fact that these things were old. She actually chuckled and told me if I wanted things fixed I should have turned them in during the first year of my contract. I frustratedly talked with her about the fact that the faucet on the front porch had started leaking. She finally agreed to send the contractor back out to fix that without charging me another $75. The contractor proceeded to call me and let me know he was looking for the parts to fix the shower out of his own pocket and he would bring them with him and do the work for free when he returned to fix the outside faucet. The outside faucet was repaired. The shower never was because that part wasn't available and it needed more work to bring it up to a modern standard. But I decided they had fixed something. They had worked with me on the service fee. I'd continue the contract. Then this winter during a brisk freeze the heater died. I turned it in and called to see what timeframe we were looking at. The lady who answered the phone was rude from the second she answered the phone. She basically told us it didn't matter that we were freezing, our kids were freezing, and potentially our pipes would be freezing. She did however make sure I understood that if my pipes froze they would not be covering that. She finally acquiesced to put a rush on the order. We spent a couple days huddled around space heaters. AHS charged us $75. The contractor contacted us and came to our rescue. He was amazing. He got our heater up and running. He spent awhile talking to my husband, who had just returned from Afghanistan. He ended up giving the AC a look over and telling my husband that if we called in the AC come spring and had him sent out he would have it condemned because it was outdated, antiquated, and not worth trying to work on. I was extremely happy. Fast forward to late spring. The AC starts leaking. Here we go. I turned it in. The same contractor company called. I requested the same tech. They agreed. AHS charged me $75. During the wait the AC quits cooling at all. The day of our appointment came. Our appointment time came and went. 3 hours late a subcontractor showed up. He looked at the unit. Decided the inside unit needed a coil and a drip pan. And that the outside unit was missing some freon and was 17 years old. He told my husband that the age was the problem and he would get it all turned in. 24 hours later AHS called to let me know that due to the issues being caused by an undersized unit it would not be covered. Excuse me? Your technician just told us it was broken because it was old. Not too small. She assured me that if he had said it was due to age they would have been happy to replace it. And that if I wanted to dispute it I had the right to, but if the next contractor agreed with the first I would be out another $75. I filled the dispute. Another contractor contacted me and was scheduled. He came out on my birthday. He checked the freon and told me it was fine. He didn't know why the first company had said it was low. He did tell me at that point that he often comes out behind the first contractor and that they don't ever turn things in to be replaced. He looked at the outdoor unit. Agreed it was old. Said it really wasn't small for the house. Did not check the inside unit at all. Said he would turn in the need for replacement due to "inefficient functioning due to age" and that it should be approved by the following day. The next day we heard nothing. The day after I logged in to check the status and it said my appointment was canceled to call the contractor to reschedule. I called the contractor, they agreed they had been out. They had sent their paperwork and were waiting for AHS approval. She suggested I call them. I called AHS and got a young woman who was having trouble communicating with me due to language barrier. She didn't see anything about a second visit. When was it? Who was it? After I gave her this she was "ooooh yes yes I see it now." So I waited. 2 more days of nothing. I call AHS again. Get another young woman that is having difficulty communicating through a language barrier. She reads me the information about the second visit I gave the previous employee, and VERBATIM reads me the exact same report from the first contractor. I ask for a phone number to the decisions department. I speak to a gentleman there who seems genuinely confused when I tell him about the second visit and what I was told by the contractor. He puts me on hold to call the contractor. They don't answer and he tells me they will call me back when they talk to them or if something changes. My online portal continues to reflect that I need to reschedule the appointment that did in fact happen. Almost a week later my husband and I call both the contractor and AHS again. The lady who answers the phone is professional. Reads off a report that says the second technician has reported my AC is under capacity, and that a 5 ton unit was recommended. Will come back to that in a moment. My husband asks again about being told that the unit was past it's self life and she tells him since mechanically it functions it's not broken due to age. We tell her it's not mechanically functioning and hasn't been since before the first tech arrived. Nope. It's not covered due to lack of capacity. I canceled my policy at this point. My portal is still active. Showing an active work order that needs to be rescheduled. So I guess we see how this cancellation plays out. In the mean time I have had a company that I trust come out and look at everything. The outside unit is an appropriate capacity. It is a 3.5 ton unit on a 2,100 square foot home. In our zone that is appropriate. Especially when taking into account the fact that our home is under 3 very large shade trees and the unit functioned without major issue for 17 years. The outside unit needs to be replaced, and the inside unit needs a coil and a drip pan due to normal wear and tear. A 5 ton unit would in fact be oversized on our home causing it to short cycle which could lead to humidity issues and faster wear and tear on the unit. My honest recommendation is to not get tangled up with this company. They will argue with you on repairs. Their customer service is very hit and miss on professionalism. The repairs they did authorize would have been considerably cheaper that the $1500+ I have spent on them so far. It is not worth your time or money.

I've always had responsive service and mechanics fixed the problem, I'm HAPPY!

Very quick response time. Came same day I called.

Their technician was competent, prompt, courteous and efficient. Couldn't ask for better