Absolutely the worst experience I've had in years! I would have given them -10 if I could here. Ordered an item on January 2, and according to the info on their website, it was supposed to be processed and shipped the next business day (Jan. 3), and delivered within the next 1-3 biseness days, so by January 8 at the latest. As I need the item rather urgently, this was the fastest turnaround I could find, and this is why I ordered from them. Big mistake! On January 8 (!) they informed me that they shipped the item. However, even as of today, January 10, the shipper has not acknowledged the receipt of the item. When I enquired what's going on, here's what the response was:
"Hi,
Thanks for reaching out to us. Your order shipped via USPS tracking *********************. I would expect that you should see movement/delivery within the next few business days. Sometimes the carrier doesn't scan appropriately upon transit. If you do not see any movement on the tracking by 1/14, please reach back out to us at that time. We apologize for any inconvenience."
1/14 just to see if there is any info on the tracking! Instead of promised delivery by 1/8! Feel the difference. Probably will never see the item. No effort to troubleshoot or expedite, no nothing. I submitted BBB complaint, as this is totally unacceptable. AVOID AT ALL COSTS!

I've bought quite a bit of product from them in the past year. Lotions, bottles, caps, boxes, soaps and bathbombs. I've had an issue with one bottle missing from a case of 6. I called they replaced the missing bottle. I didn't have any problems with ordering, shipping, or customer service when a mistake was made. The products themselves were good quality and aesthetically pleasing. I've read some recent reviews of the lotion and can say that if what they're claiming is true, then the issue has been resolved because I haven't had the same experience. It's possible that extenuating circumstances lead to these unfortunate events but I can honestly say that I've not had any of the experiences that's I'm seeing in these reviews and I'm very excited to continue working with Bulk Apothecary. LittleRedsGoodieBasket.com

Was lied to frequently with every elaborate story under the damn sun! Had a package probably bc of the elaborate tape clearly flagging it as a pricey apothecary, "go missing" from a usps hub in the city. Tried to very politely get a refund, was met with a lieing thief michelle who gave me every bs excuse under the sun to force me into waiting longer. That date would come, oh wait longer now with no specific answer, were waiting on the usps(who will never give anyone an answer when searching for any mail, other than sorry we couldnt find it. Its been a renowned dead end for yeeeears.) she informed me of the way things HAD to go, she wanted to make sure she got her money. Told me that they had started a claim with the usps this was a process and WE had to wait for that to close, so she could claim double money off the insurance on MY package, bc she couldnt refund me real money, & never intended to. I saw the package as mine bc i had had this issue with something smaller from them in the past, & had a bad feeling that they weren't going to actually return my money, also based off of other reviews their classic for this scam. Their boxes get stolen alot bc they clearly mark them/can smell them bc they drown everything in fragrance oils inside. They insist "store credit" its pretend and it never applies to anything, its just text on a screen you cant use and i just figured that out unfortunately. So theyve stolen more than this from me. They never refund any real money and i wonder why this is. I assume no financial company is ever made aware on their end on purpose, that there was ever any problem for tax and usps reasons. They keep your funds, tell you they are going to try and claim your lost package 15 days from now which never happens, then never refund you so they get away with being paid twice, then just tell you to reorder and repay tax and shipping that "sorry, we cant refund that" or sorry, we cant refund that amount" ineligible for refund etc. and are famous like i said in my screenshot, for blaitently refusing to even lift a finger for you if you at any point down the road try to make a claim on your own package that will never show up bc their boxes get stolen bc their foolish and dont care one bit about me besides my money. She lied! Bc no one had ever started a missing search request, even 2 months later vis usps, i made sure to give her time past her supposed date and still there was nothing as i checked with the usps. So she lied ALOT then ignored me after that date she set. She just shoots out a different be excuse every time you demand your rightful funds back. She also informed me that i would not be getting my money back, but "store credit"(which you cant use it just shows up in the side bar of their website, unmovable, unable to use or add to your account & the site breaks constantly if you try to purchase something then charges you twice) for just the items! Im sure it works out really well for them to never have to use real money but coding on a website thats unlimited and pretend. So my shipping i was overcharged for(which they love to do best, really caring about the customer here) over $23 for basic priority mail for 1 gallon of soap! And they stole my tax then demanded i would have to pay that again. Seems to me their stealing taxes for items not received, stealing claim money from the usps to never refund, do not care as their overseas assumably by the way they behave with money, and how their stealing taxes. So their either just really horrible and dishonest, or its all drop shipped from ohio. I dont have a problem with overseas sellers as i support everyone regularly, but there is a sheer lack of empathy and morality here which bothers me deeply. They just want double money by claiming your package. I also had to wait for the package to get to the usps from dhl which took a week. Will unapologetically, ruthlessly steal your money then be completely open with that in writing that they plan on claiming your insurance money off of your lost package and are going to wait to get that back before they maybe offer you pretend "store credit" you cant use or click on. Im sorry if im repeating myself or rambling, im upset. Tell you they cant refund that amount. Any amount bc it would leave a trail. I claimed my package asap when she told me that, and filed for a chargeback which a month later after waiting 2, is still in process. My postmaster informed me that no one except for me had filed for a lost package, even a month later, so she lies about that as well. Their chat support is a joke, is ran by one woman, or multiple under the same "joy" surname, and they are restricted from ever refunding you and nothing is within their power to fix bc michelle has the say so evidently. They also demand you jump through some seriously outlandish, delusional hoops in order to even give any promise of any help that is never actual help beyond false constantly changing promises. To trap you into only giving you pennies of their pretend "store credit". Had a whole bottle of wrongly filled and opened strongly scented fragrance oil spill into my package, gave me a migraine, was opened then put in. What reason would they have to break the seal then refill it with something so vial!? Took a photo for them she demanded i put it on a scale and do all this other crap with the label showing so she could see how much was left in the bottle so she didnt have to fully refund me the $2. Its just ridiculous and this isnt an honest company in any concept. They really care about their pennies here, even if they arent legally theirs. Stealing taxes and shipping money for items never received, theives. Im sure it says different on paper though. Im so upset & i feel taken advantage of. Again

*screenshots are for both packages i ordered, i only received one of them, the smaller one is the one i received that leaked bc it had been opened then refilled with a very strong nauseating scent i didnt order.

I highly suggest now essential oils, & wholesale supplies plus.

I purchased essential oils on 12/16/2020. Order # *******. The Order Status says Shipped and Delivered to my mailbox on 12/21/2021 via USPS Tracking # *********************
However, their website says that the order was shipped and updated on 2/4/2021.
I am the only person who has a key to my mailbox and i never received the package.
I have called Bulk Apothecary several times and they keep saying that they will follow up with the post office. Almost 2 months down the line, I still don't have the product and no communication from Bulk Apothecary. This is very frustrating.