N/a

Long wait time but solid product

There's little point in recounting my experience since it's identical to so many others. TLDR: Didn't receive product. Wasn't getting shipment updates. Reached out several times and received BS responses from a fake customer service rep bearing alternating first names (William, Carlos, Jorge) though they all spoke exactly the same conversational tone. No refund.

If you've been scammed, please consider taking the steps I've taken to report this company. One report will not make a difference but 100 might. I've not lost as much money as others who've left reviews here but vulnerable people are losing more money every day that this site stands. Let's do something about it?

Will take max 20min of your time to complete all of the following (just copy/paste summary of your experience in each forum):

Better Business Bureau
File complaint: https://www.bbb.org/consumer-complaints/file-a-complaint/nature-of-complaint/

FTC
File complaint: https :// www.ftccomplaintassistant. Gov/GettingStarted? NextQID=203&Url=%23%26panel1-6&SubCategoryID=0#crnt
And/or call *******357

econsumer.gov (since we can't possibly know where this person is actually located, should be reported internationally)
File complaint: https://econsumer.gov/en/GettingStarted/1?NextQID=1&SubID=1#crnt

Email abuse@ GoDaddy.com (remove spaces) & notify that you believe Capbeast.com domain is occupied by a fraudulent business

UPDATE: After reaching out two more times with no luck on obtaining the refund, I reported the transaction through Paypal. They were able to assist in getting my refund (always use Paypal - they are amazing!) After my terrible experience and reading so many others, I've reported Cap Beast and their public address to the Federal Trade Commission (ftccomplaintassistant.gov), The Quebec Consumer Protection Bureau (opc.gouv.qc.ca /consommateur/probleme-commercant/etapes/), and BBB. Would recommend others with bad experiences to do the same. DO NOT BUY!

I echo my experience with the others - DO NOT BUY! Immediately after waiting their advertised time for my purchase, I asked for a refund. They said it was "due to overload in production" and tried to offer me discounts, but I asked for the refund instead. They said "We respect your decision and will cancel the order, we'll transfer payment details to billing department for full refund, please note, that it may take up to 7 b/days to actually appear back to your balance." After 10 business days including two holidays (over two weeks total), still haven't seen anything come through. Customer service said "I'll send a reminder to the billing department, asking them to prioritize this matter, and it should be taken care of soon." Shouldn't that be priority already? Terrible company.