I discovered EBTH roughly three years ago. Overall, I like going to the site and check for items that I am interested in a number of times a week. But in the past two or so years, I have come to purchase from them less and less. But first the good things.

Timing:

The items up for auction are put well ahead of time, so you often have at least a week before the closing date arrives.

Photos:

The photos of objects are very well done, leaving very little question to various details of the items.

Transactions are quick and arrive fast, very well-packed, and seldom without any problem.

Now, the Not So Good.

Shipping: Shipping is absolutely out of line, more than it isn't. I have bought things from other auctions sites that are much lesser known than EBTH, and further away from their location, and yet have paid a fraction of the cost for similar sized items. I haven't paid attention to whom EBTH currently uses, but one auction house I deal with always uses FedEx and there is never a problem, shipping is low and in line with the item and distance. But not so with EBTH.

The first time I won something on EBTH, it happened to be a small piece of furniture. I never received it. Instead, I was given various reasons why it was late, or where it is now, or why the shipper is behind. After a month and a half of this, I called and cancelled the order. Their reply was that, "well, it seems you've waited long enough for the item, so we'll refund your credit card." Nice.

Photo Depictions: As I said earlier, their photos are very good and close to professional. However. Be careful with antiques and older items. Because they will tweak the photos to make them appear cleaner or brighter than they actually are. I had two items from them where this occurred. One was a very low-key painting. It was down in browns and deep earth tones and very monochromatic. In the EBTH photos, it appeared at least three or four times brighter than in actuality. The subject was very discernible, crisp, and can be seen readily from a distance. However, in reality the painting is so dark, that even in a very brightly lit room, WITH a painting lamp attached to its frame, it still is extremely dark and difficult to make out, so much so that I have never hung it on the wall. It looks too much like a black hole to nowhere. Too much tweaking with Photoshop going on.

The second item was with these very lovely large bronze 19th century bronze mantle urns. In the photos they appeared bright, clean, and polished. However, in reality, they were very dark, heavily tarnished, and dirty. I have no problem with this, as this is to be expected with older items. What I do have a problem with is that tweaking photos to completely change the appearance, giving them almost a new look, is not honest. I would understand doing this and being up front that the reason is to provide as much detail of an object as possible, then including one photo of actual tones to give its current shape. But EBTH doesn't do this.

Expediting Fee: Read the guidelines carefully. What you may not be aware of initially, is that once you win an item, there is an additional fee called an Everything Expedited Fee. It gets added on to the invoice and I have no idea if it is a set fee or a percentage based on the sale price. It may be the latter because on the invoice for the Urns, the amount is an odd amount ie., $8.09. Now why do this? That too me should be part of their cost for doing business. I am no fan of this current practice of breaking down every business's accounting steps and charging for them, like the utility companies do. I did not ask for that order to be expedited, and really I nor anyone else should have too. That should be normal business practice. A customer purchases something from you, and it is in your best interest to get it processed and out as soon as possible. It shouldn't be handled as if that business is doing you some kind of favor. Well, let's see… if you want your package within two months, it will cost you a little more… Buying from people was never this seedy in the past, but now these past two decades nothing is gratuitous anymore.

Conclusion:
For these two glaring reasons, I have come to use EBTH much less than previously. My biggest complaint are the shipping prices. As of this past year, I have yet to see anything shipped below $35. I could understand it if it had to do with the handling materials, but I receive items from another site with the same level of packing and care and sometimes more so, at a fraction of the cost. So, I don't buy that excuse.

This is also one of the same reasons I shop less and less with eBay. Sellers are abusing the shipping costs there as well, and have been for years. They complain, whine, and blame it on eBay, but I've sold through eBay countless times and never found their commissions or their shipping calculations out of hand. But then, unlike most sellers these days, I packaged items in size appropriate boxes, weighed them individually myself and didn't rely on the USPS Flat Rate boxes with static pricing on them. Too often, that would mean putting an $8 item in a $10.35 or more Flat Rate box. This lazy approach cost the buyer much more than it should, and too many sellers are doing this now.

So, If you think you are going to save some money buying on EBTH or eBay for that matter, think twice and very carefully. Yes, the item you may be interested in will have a very inviting selling price, but the shipping will either be equal to or more than what you buy it for. And typically, by quite a lot, thus killing whatever savings you think you will make. When eBay and similar sites such as this first began, this was hardly ever a problem. It really was worth shopping for used items this way. You seldom paid anything more for something than what you would expect in a garage sale. Today? Now you find things being sold for a small percentage less from what they cost new. And that is both greedy and ridiculous.

And I'm sorry, a 10% savings on something is hardly worth the effort just to say that you saved something.

A GOOD PLACE TO SPEND TIME. A GREAT PLACE TO FIND ITEMS OF INTEREST AND MANY VARITIES OF WHATEVER!

The quality of my item was great. The shipping and packing was far better than years past. DaveHW.

My selling experience with EverythingButTheHouse has been quite stress-free. The website is well designed with an easy to use seller dashboard. They are professional and knowledgeable, and were recommended to me by an art collector friend. I'm very pleased at the prices my husband's art has sold for. Of course, there are all kinds of interesting items featured on their site, not just art. With so many customers using the site, it's an easy way for your item to find the right buyer.

I have found several hard-to-find or scarce items on the site EverythingButTheHouse auction site. Auctions are almost always opened with a ridiculously low starting bid. And I have fortunately won a few auctions, and have gotten "steal-of-a-deal" wins. I always "like" or "follow" auctions just to see what prices they sell for- It is a fun and educational site to watch and you never know what they will have to offer! Kristi :)

At one point I decided that the cost of accumulating paintings produced and stored over the past 20 years since 1998 and depositing in storage another 25 years since 1974 in Venezuela was simply not worth my efforts to become commercially viable and that I had to dispose of it as best as I could. I looked into 45 auctioneering agencies, including galleries opened to the possibility of selling works on consignment. The latter were the least qualified to my objective. In a matter of a couple months, EBTH contacted me, referred by another agency who represented Estate houses. From the first telephone call I received, I knew EBTH offered the best prospects.

However, there were two aspects in the process that most artists would not agree to:
There were no reserves or minimum for the sales; the bids would begin at one dollar and market competition would call the shots. It meant that if the appeal was based upon the character of the work, works be sold by market demand with just a little bit of marketing support. There was promotion and expertise in describing the work just as any other art outfit would do to promote their stable of artists. By the way, the art department's team is comprised of some of the same staff that does the Road Show for television.

In the process we learned not to be restricted to a single sale but agree to many small groups of ten or a maximum of twenty-four pieces at a time, mixed with other artists over the course of a year an a half: on average every three weeks. We started in January last year with my first contract for over 700 pieces, which still have been selling after 28 auctions. As we speak there are four auctions being processed yet to be released. My work would be mixed with well known artists' from different states, who have already passed for the most part or are mature still-active-mid-career artists.

The team of the art department hired a freelancing journalist (who, by the way used to work in Rome and the Vatican covering cultural events) in order to develop a promotional profile based upon what the team thought would fit in uniquely into my profile, the art work and personal life.

From the start, I was rather combative with the very young reporter's jargon and the art-department's team's effort to establish historical associations or trends, which clashed altogether with my own sense, particularly with the "metaphors of silence" Series and personal manifesto against the very market system of valuation, and how was i to be placed within the marketplace. I wanted to separate from the idea of being a career artist; and wanted to be portrayed, instead, as a lover of my art, separate and apart from the makings of historial career valuations that seem to be the appeal to most art scenes within museum and galleries, even to alternative galleries.

My interest was in pushing for a "well listed" fringe position or the position of an outsider, rather than being a part of the contemporary commerce of art.
When I signed the first contract, I didn't quite understand, nor did I care how the work would be sold. The team told me I would be entitled to 55% of the net profits. The first auction consisted of 203 pieces, which was a disaster, even if the revenues exceeded a sum of 23 thousand dollars. In such a massive sale, paintings belonging to the same Series and same format would sell for disparaging amounts: one would be $1,500 and another $60. In other words, the market-demand when saturated would be quite uneven. But if they sold 10 pieces at a time, the market would respond more homogeneously, and so that approach has led to having equally distributed offerings at any given auction. Initially it served well in understanding how to make the most of the market opportunities at the expense of a huge learning curve.

I just signed my second contract for an additional 30 paintings, when the team truly understood how to mix and promote my work in order to get the best possible result.

So far we have netted $43,000 which was not a great deal of money considering the number of paintings, but it was a respite considering that I was saving over ten thousand dollars in the cost of storage over 5 years. Prior to EBTH at one point I was selling accomplished watercolors (22x30") for $20 a piece, as long as I knew that they went into the hands of some one who cared for them. Now my watercolors sell for over $600 at best or $200 at worst.

But money was never the object. Care was the bottom line, the idea of getting collectors who would preserve the work, not because of value per se: I could care less about the value as long as the opportunity to continue producing was there. The approach was to ask for support in the continuance of my mature years for just $1.

I like to add about EBTH's Art Department and Consignment-auctions that their responsibility includes that of providing any seller of art goods FREE mailing labels for up to 125 lbs per item, crate or bundle to deliver to the auction houses. Unlike many a gallery or museum, once the EBTH's Art Department receives the seller's goods, EBTH's Art Department takes on the fiduciary responsibility to represent the seller in every respect, auctioning and acting as a point of sale that covers all transactions including professionally packaging each item to deliver it to the collector-buyer, who in turn pays for the cost of shipping and handling.
Can you visualize how great this can be for any any artist consigning: not having to deal with any collector-buyer at all?
All one knows about the buyer is an anonymous number. The auctions expand through 5 to seven days, the last day and last minutes bids the outbidding can shift at an enormously rapid pace among bidders, some bidders choosing to preset larger amounts than those disclosed.
If I happened to know that many of my sales were from international buyers was because I had to became involved in a few benign troubles with responses to deliveries to the UK. EBTH however would be reticent to disclose names or addresses. The process was maintained absolutely private.

I am very satisfied with my sales! EBTH is wonderful! Jenny Baugham is a great sales consultant!

Complaint Type: Advertising Issues
Problem:
We have both billing and advertising issues with this company. We have several complaints with screenshots on a pdf, describing the nature of our concerns. And billing charges that we were not aware of. We were billed $50 total for transfers fees because it was not picked on the pickup date. On the invoice page, upon making payment the terms need to be clearly spelled out, if a pickup address is an individuals estate or a warehouse. The warehouse pickup is FREE if an item is not picked up on that date, in fact you have up to two weeks to pick up the item. However, Im learning now that an individual estate sale address pickup must be picked up on that exact daye and during that time or you are billed a transfer fee to be charged to your credit card to the local warehouse. Or, you could be billed shipping charge withuut knowing, and it will be 3x the price you expected. In my case, the transfer fees were higher than my items I had won. Had I known there would be a transfer fee, I would have forfeited the items and paid out of pocket for missing the scheduled pickup day. Again, the address is only mentioned on the date and pickup, no mention if it is an indiviuals home estate. There is no mention of a transfer fee nor that the item will be automatically shipped if not picked up on that exact date and time from an individuals estate. I have provided screenshots of my bidding thru the invoice page and other complaints related to the website. How would I know that ---- William Howard Taft Cincinnati, OH is an estate location and not a warehouse location unless it is spelled out on the website bid page. Unless I know the warehouse addresses by foreknowledge located throughout the city, how could I even know this was an individuals home estate auction? The EBTH blue ash and Wilmer locations, I am told by EBTH, hold items for up two two weeks with no fees. Apparently, you must go to the shipping option tab on the bid page to read these rules and I visited there today but could not find these fees mentioned. If they were spelled out there... If I am selecting a pickup option initially why would I click a link to view shipping options? Upon opening the shipping option tab there is mention of shipping fees and warehouse fees for certain large items but no mention of items being sold at an individuals estate being additionally charge transfer fees to a local warehouse or automatic shipping fees to your home. In my case, I bid on several items to be picked up in Cincinnati. The address and date for pickup were stated. I assumed I had 7-10 days to pick them up at the location as that is what I have done before at the Blue Ash location. The Blue ash distribution center hold items up to two weeks for pickup, in my case I had an item almost three weeks that I recently picked up last week. Surprise, surprise! One of my items had been transferred to a warehouse even farther away than the pickup location, so I have to pay $10 extra for a $16 picture o that I bid on and 1.5 hours of round trip travel or forfeit the item with no refund. A $26 loss and nothing to show for it. This website needs adressed in many ways. A company that states 63 million in revenue in 2016... how much of that is fees that customers were not aware of, like me? I presume many customers throughout the united states are paying transfer fees that were not stated and shipping fees they did not expect. We were not contacted by anyone from ebth.com regarding a missed pickup or fees or costs of an item being shipped. The charges were just billed. We only came to know about these fees when we contacted ebth.com repto inquire about missed pickup. I was told the fees were automatic if an item was not picked up at an estate sale address during the small window of time on that specific day. Since I did not go to pick them up, they were either shipped to me or would be transferred to a local warehouse. Another issue we had was with chair we bid $7 and won for on the auction ending site. When we went to the ending bid section there was no location filter.in the ending bid section We did not realize the chair was in west Virginia, we realized thereafter, so we contacted ebth.com and they told us we could forfeit the item by paying $7 (the winning bid amount). Within 3 days we were billed $175.00 to our credit card for shipping fees and we were not even contacted on the phone and told about it. We were horrified to see that our account was debited $175.00. During this time, we had bid on (3) other items that were ending without seconds and they were in California and elsewhere so we paid the $6 bid amount for those 3 items we won and forfeited pickup because they were too far away and too costly to ship to Ohio. ( I do not have invoices for these items because they were deleted by EBTH after my conversation with them on the phone.) As a business that has a revenue 0f 63 million in 2016I would venture to say, there are more people than I who have suffered the same loss just as I have. There are reviews online, that I have located with similar complaints. As a consumer I expect to know these fees and the terms to be CLEAR. I have incurred now additional fees of $40 +$10 for unknown transfer fees + $6 +$7 for bidding on items that were in the ending page with no location filter. On a certain occasion when I went to pickup a certain item I had won, EBTH told me it was at another warehouse. It was quite a distance from my home but upon inquiring yesterday about the item, I was told it was lost in the warehouse either Wilmer Avenue or Blue ash and was refunded the $7.00 for the item. Concerning the above, I would like the fees that I have been exorbitantly charged to be refunded or waived. ***The $175.00 shipping fee for the $7.00 chair is in process of being refunded to my credit card, only because it had not shipped from WV at the time of my call to EBTH. If I had not called to inquire, it would have been shipped and the $175 fee sealed, again no mention of this under the invoice terms. At present, an EBTH representative is inquiring if she can reduce the $40 fee for the $12 items I won, that were transferred. She said they may be able to reduce them, but not remove them entirely. Again, no mention of these fees anywhere on my invoice at checkout, or on bid page when selecting Free pickup option EVER. We won the bid below for a rocking chair that was in WV, but showed cleared on their website it would be available for pickup in Blue Ash, OH. The EBTH rep just informed me that they made a mistake and it would not be shipped to Ohio now and they would refund the bid amount back to our card. They expect us to abide by their policies but when we go to claim the bid item that we have won,(below) they are not accountable for their mistakes. So the picture was lost at the warehouse that I mentioned earlier, and the rocking chair pickup location was their mistake so they are deleting that bid and refunding our $2. They will not spare us their error. Any good company would say, we will ship it to them at our cost. It was basically false advertising.

Hello Frustrated Friends!
Based on the Rare Positive reviews, we seem to share a common thread of Displeasure and Disbelief at the Operations or lack thereof of this company.
Stay Tuned for the Details! It is my Hope that it will Help in Some Way Anyone Experiencing the same. I will try to interject some tongue in cheek humor to make the boring reading less boring. The Reality, this is Anything But Humorous!

Initially, we were excited to discover this auction site.
We bid on several different items~Individually as well as Lots of Items (Groupings). The prices were Great for the item Itself, If you're a Bidder/Bidder.
We couldn't help but feel Terrible for the folks who Consigned and Entrusted their Families Estates to this outfit. Items ending for mere dollars! If this outfit takes 40%, what are the Seller's making?

We're not in a position to travel to where these items are located, so we entered our zip code which calculated shipping Prior to bidding. We placed our bids accordingly.
Upon Winning, we waited for our Invoice to pay. And Pay We Did! The Shipping Charges Were Higher than Originally Quoted, some a Great Deal More.

SHIPPING~The Only Folks who are making Money here, Other than the Company Itself is the Shipping Company, which I'm Sure, Shares Proceeds with this Auction Site, and Not the Owners/Consignors of these items.
If we all band together and Start a Shipping Company, perhaps we can All Recoup the Losses We Incurred! If we start a Transport Company, we can Surely see to it that the items get from Point A to Point B Faster than the Pony Express Days~All While Protecting the Items in Transit!
There is No Rhyme Nor Reason for the Shipping Charges.
For Example, a small piece of jewelry can be shipped USPS Priority Flat Rate Box which was $7.10 with $50 Insurance. Even purchasing additional insurance for the Same Size Box Doesn't total Close to what they charge.
Another similarly priced item is Substantially higher, with Both coming from the Very Same Location.

PACKAGING~We ordered a Lot of Wood Items~Boxes, Wood Shoes, etc, a Mink Capelet and Yankee Memorabilia which included 3 Heavy Plaques.
All of these items were shipped TOGETHER in One Enormous Box~the size that a Dishwasher is Crated in!
The Only items that were wrapped were the plaques.
The Mink Capelet was Literally Rolled Up in a half of a ball and laying at the Very Bottom of the Box~as if it were used as a Padding of Sorts to Cushion the other items!
I stood in Total Disbelief when I opened the box!
There were Mass Amounts of Brown Paper Wrapping, which had to Literally be Thrown Into the Massive Box as it Certainly Wasn't Wrapped around Anything to Protect the items in transit. The Box was So Large, I could have been shipped in it!
After dealings with this outfit, I'll need to keep it to jump in and be transported to an Island~Far, Far Away from the Insanity that exists with everything going on here!

We Did receive a Watercolor Painting that was Very Carefully Wrapped and Boxed.
It seems items coming from One Location are Shipped Very Differently than Another.

We bid on a Vintage Shoe Lot~It Literally took 8 Weeks to get here!
Are you Serious! We could have walked there, in our own shoes, and picked them up in 8 weeks time! Absurd!

Our Latest Purchase~a Very Expensive and Rare Item. We were excited to be the Winning Bidders... Until we received the item. Oh My Goodness... It arrived Damaged/Broken! It Wasn't the postal companies fault as it was clear to see that it was Packaged in this condition! This Expensive Item was Horribly and Inaccurately Described! When we reached out to them, they simply said that they're sorry if we're not happy with our purchase, that they can only describe to the best of their ability~that it's a used item, etc.
I was Quick to write back to dispute this. I have run a Successful Business for 34 Years. We buy Vintage, Previously Loved items Often and Do Thoroughly Read the Descriptions Prior to placing a bid. Any/All Companies worth their salt have Total Transparency.
If there is a problem, they Correct it. You can Buy/Bid with Confidence that the item Is As Described or they will make it right! In this ongoing case, we made them aware that If they Don't Refund Our Monies Paid, Taxes and Shipping Charges In Full, we Will Contact the BBB As Well as Our Attorney. We are Not Simply going to be Brushed Off by this Outfit (They Haven't Earned the Respect to be Called a Company).
While every company has certain fine print disclosures, this outfits disclosures read like an Encyclopedia! They're Crossing their T's and Dotting their I's at every turn, Refusing to Accept Any Accountability for their Shortcomings.

When you go to an Estate Sale, In Person Auction, etc. you have the Opportunity to Preview Items in Person. They will tell you that you are welcome to come to where the items are an inspect them for yourself prior to bidding. There's a reason they don't take phone calls. They would have needed hearing protection after that comment! I wrote that They are an Online Auction Company. They boast about being able to sell Worldwide. Is someone going to hop a flight from Bangkok to fly here to the US to look at a piece of furniture? No!
We are All Relying on their Supposed Experts to Accurately Describe the Item or Items we're bidding on.
It is Their Responsibility to do Just That! Accurately Describe the Items, Hire Folks who are Qualified to do so. On More than One Occasion, we noticed Errors in their listings, which we messaged them about, which were later corrected. We did this for the Seller's and Buyer's Sake! What a Shame to have something you Treasure be so casually described~Inaccurately I might add, or to Bid on something that was described to be something it Is Not!

There are Many Other Sites that Do Offer Total Transparency. Please do your due diligence and check them out!

If you want an Auction Site, Visit Ebay!
If you have Vintage Items, List them on Etsy!
If you have everyday stuff, List it on Mercari!
Bonanza is Also another selling option!
There are Many Out There!
Don't Trust your Families Estate, Your Personal Valuables to an Outfit who Only Truly Cares about Funding Their Bank Account!

For those who have Serious Issues and Problems~You are Not Without Recourse!
*Contact the Better Business Bureau and give a Detailed Account of your Claim!
*Don't Use your Credit Card to pay for items. Open a PayPal Account and Link Your Credit Card through PayPal. The company Won't have your Personal Credit Card Number AND, VERY IMPORTANTLY, Pay Pal will Back You Up! If the Item is Not As Described, Arrives Damaged, or Doesn't Arrive At All, They Will Immediately Put a Hold On the Funds You Paid while they investigate your case, then Refund Your Funds back to You. You are Not Out the Money you paid for a Broken Piece of Furniture or Something that Never Arrived. I've been with PayPal for Many Years and Thankful for them!

In Closing, Thank You Everyone for Making the Time in your Busy Lives to read this.
I'm Hoping it's Helpful in Some Way!

If I could rate EBTH no stars, I would. My first experience was to make a purchase that I arranged to pick up locally. Their shipping costs were and still are, outrageous. My purchase and pick up were both smooth with no issues. My only suggestion is that their locations are in industrial neighborhoods (which is completely understandable) have little or no signage (which is not). After having a good experience with a purchase, I decided to sell with them. Both my parents recently passed away and my brother and I were struggling with what to do with all their stuff. I researched the site and filled the dining room with similar (sometimes the exact same) items. The sales person came to look and helped me "sort" through all the items. Much of what I set aside, did not make the cut. When I asked why my items (the same as in other cities) were refused, She said "it just depends on the city you're in". I then questioned if EBTH sells nationally then why is that an issue? She couldn't give me an answer other than she didn't think it would sell. It just comes down to the people they send out. They have no training so if it looks good to them, they take it and if another EBTH person in another city doesn't like it, they don't take it. So there is a COMPLETE lack of company wide standards when evaluating the items. The sales person also said if you don't have $15,000 of items, you can be combined with another sale. Okay, I get it so that's fine. She relayed my information to the inventory people and a date was set for them to pack up. On that day, even though I still had a ROOM FULL OF STUFF, one person showed up with a few boxes and a small stack of packing paper. She called to see if someone could come help her and no such luck. So I helped this poor pregnant girl ALL DAY, until after 8:00 p.m. and we still didn't get everything packed. She couldn't come back the next day because she had another sale scheduled. And because we were trying to meet a sale deadline, I HAD TO FINISH PACKING EVERYTHING. They use barcodes to label your stuff but because the sales person under reported the number if items, she didn't have enough. So we ended up writing on the packing paper and boxes with markers. All of this should have been my first clues to stop the process and back out, but foolishly I didn't. She took pictures with her phone of the packed items. So that and hand written labeling was all that identified 75% of my stuff. I didn't keep my own personal inventory and I should have, because a good number of items ended up being "misplaced in the warehouse." They give you a list but if you don't have your own to compare it to, then it's only what you can remember. After I received the inventory list and right up through the sale, I was questioning where is this item? They finally admitted that my inventory had been "split at the warehouse" and would now be combined with another separate sale. Time to back out? Nope, too late as they already have your stuff and can do with it what they will. Then you sale finally goes live and you get to see photos of your stuff. I had two pewter tea services, one Gorham and one Kirk-Stiff (coffee and teapots, sugars with lid, creamers and trays for each one). Both of these were split up and combined with other items that had no relation. The two sugar bowls were offered without their lids and the lids were lumped in with some other silver plated items. When I questioned my EBTH rep, I was told the "warehouse makes a call based on professional/past experience as to how items should be marketed in order to bring the best bids." Really, sugar bowls with no lids and lids that have no bottom? Really? I could give multiple examples of dividing/combining items that MADE ABSOLUTELY NO SENSE but you get the picture. When I saw the photos, I realized the Waterford crystal stemware was nowhere to be found; 48 pieces of Lismore. Another email to my rep, who admitted they "couldn't find the lot in question, but it would "turn up." Two weeks later when they did find it, they placed 46 pieces for sale in one lot. What happened to the other 2? Broken and EBTH is not responsible and doesn't pay you for it. Says so in their contract. But let's continue with my experience. Who needs 46 pieces of Waterford? Let me tell you, no one. All the other Waterford I see for sale is offered in lots of 4,6 or 8, which is what you would expect. But because they wanted to be done with me and my questions and complaints, all 48 pieces sold for $560. So someone got vintage, always hand washed, in perfect condition Lismore for $12 bucks a stem. Awesome right? Well certainly for the buyer but not for me. Based on other listings, it should have brought more than twice that amount. I also realized two prints were never offered for sale. Another email to my rep who said they were "misplaced but would be found." After 4 months of ME following up with THEM, she finally admitted that the prints had "mistakenly been donated" but EBTH would compensate me for them. Then after 2 more follow ups and another six weeks, I received a check for $66 dollars. So now all I can do is help you learn from my mistakes. If you have lots of expensive stuff or are Susan Lucci, then you will probably have a better experience if you stay on top of everything. But if you are an average person with a lot of nice, but not super valuable things, you are better off not to get involved with EBTH and sell in a local estate sale. My EBTH experience took 7 months to bring to a close. Honestly I might buy something locally that I could pick up but I WOULD NEVER SELL WITH THEM AGAIN.