Where is my laptop
13th Jan 2018@ 10:07 AM

You Said:
Hi, it has been about month since i send you my laptop for repair or replacement. And i still waiting for response. Would you please update me what is going on?
Re: Where is my laptop
13th Jan 2018@ 10:20 AM

ESURRANTY Said:
Your account notes show the device was sent to the Apple repair depot for diagnosis and repair. The latest update from them shows that the graphics chip must be replaced and that requires the board to be replaced. The request is pending underwriter approval. For more up to date information, please contact your assigned claims representative directly by email during their normal business hours which are Monday through Friday from 8am to 4pm EDT.

Thank you for being a valued eSURRANTY.com customer.
*
23rd Jan 2018@ 5:45 PM

You Said:
I have been send couple emails to * about my computer, and i never received any response from him. I send my computer to you almost 2 month ago, i still waiting for repair or replacement. Rick Lewis ignoring my emails. Now i am afraid my computer is gone and my money. If I would not receive any confirmation about my computer status or any email from *, i will contact police. Where is my computer?
Re: *
23rd Jan 2018@ 5:49 PM

ESURRANTY Said:
The account notes show Your device was sent to the Apple store that we contract with and they referred it to their repair depot. We have not received any notes from them within the last week so I will send a request to our managing agent to contact them and send you an update as to the status.
*
30th Jan 2018@ 6:36 PM

You Said:
I never received response fro * since about month. I send him 3 letters and he did not even respond to me. Where is my laptop, it is already more then month. I need supervisor phone number so i can contact with him. Give me please update on my laptop and supervisor phone number.
Re: *
30th Jan 2018@ 6:42 PM

ESURRANTY Said:
* is the claims department manager and the notes on the account show that he replied to your inquiries as to the return of the device stating that he contacted apple's repair center where the device is asking them top update him as to what the delivery of the repaired device will be. The response was that the devices graphics chip had to be replaced and that it was on backorder for that device. I will forward your ticket to him as well. His hours are 8am to 4pm EDT., Monday through Friday.
Where is my laptop
3rd Feb 2018@ 2:38 PM

You Said:
I would like to know where is my laptop. It is already two month since i send my computer. How long i have to wait. I need supervisor phone number to call about this. It is unacceptable to wait so long. I pay money for quick service not for service like this. I need to talk to some one from higher management. * provide worse service i ever experience, i send him three mails with no response. How long i have to wait for my computer?
*
5th Feb 2018@ 5:48 PM

You Said:
I would like to know where is my laptop. It is already two month since i send my computer. How long i have to wait. I need supervisor phone number to call about this. It is unacceptable to wait so long. I pay money for quick service not for service like this. I need to talk to some one from higher management. * provide worse service i ever experience, i send him three mails with no response. How long i have to wait for my computer?
Where is my laptop
6th Feb 2018@ 5:42 PM

You Said:
I would like to know where is my laptop. It is already two month since i send my computer. How long i have to wait. I need supervisor phone number to call about this. It is unacceptable to wait so long. I pay money for quick service not for service like this. I need to talk to some one from higher management. * provide worse service i ever experience, i send him three mails with no response. How long i have to wait for my computer?
Worst company ever. If i will not get response till tomorrow i will submit clain to American Consumer Council.
7th Feb 2018@ 6:54 PM

You Said:
I would like to know where is my laptop. It is already two month since i send my computer. How long i have to wait. I need supervisor phone number to call about this. It is unacceptable to wait so long. I pay money for quick service not for service like this. I need to talk to some one from higher management. * provide worse service i ever experience, i send him three mails with no response. How long i have to wait for my computer? This is first time i`m experience service like this. I will leave worst review on every social media. I have been sending emails for about month with no response.
Unbelievably bad service
9th Feb 2018@ 1:29 PM

You Said:
I did call to your company many times and nobody call me back and pick up phone. I need supervisor phone number. I need to know where is my laptop. It is 2 month since i send it. Give me back my laptop. Worse service ever. Or i should call authorities?
I would like to know where is my laptop. It is already two month since i send my computer. How long i have to wait. I need supervisor phone number to call about this. It is unacceptable to wait so long. I pay money for quick service not for service like this. I need to talk to some one from higher management. Rick Lewis provide worse service i ever experience, i send him three mails with no response. How long i have to wait for my computer? This is first time i`m experience service like this. I will leave worst review on every social media. I have been sending emails for about month with no response.
Review
9th Feb 2018@ 2:01 PM

You Said:
Now you can read reviews that i left. I will wait your response till Monday. If i will not receive your response i will contact Authorities.

Sincerely,

Yevhen Pavelko MD PhD
I want my laptop back
10th Feb 2018@ 10:58 AM

You Said:
Please send me my lap top as it is, I don`t want you to repair my computer any more. It is too long. I just need my computer back. Send me my computer.
I`m calling to police
10th Feb 2018@ 11:13 AM

You Said:
This is my laptop, i paid money for this. I paid you even deductible, and i will do depute if you not responding. Give me my lap top back. And answer my question.We will, at our option, repair or replace the
Covered Product within fifteen (15) business days. Repairs to a damaged Covered Product
Will be performed at an Authorized Service Facility determined by us usually within one (1) to
Three (3) business days.
Where is my laptop
13th Feb 2018@ 6:31 PM

You Said:
Where is my laptop? How long i have to wait? I don`t want you to repair my laptop anymore. Just send me how it is.

*Personal information redacted by admin

Don't trust these people, nor the reviews posted here presenting them in a positive light. I did some research (you can too), and a majority of people who have reviewed Esurranty in a positive light, have left multiple 5 star rating reviews within a period of 1-2months in some cases. The reviews lack content, or any kind of detail. It doesn't take a genius to figure out they are internally spiking their reviews or have others doing it for them. Don't be deceived.

I purchased a year policy with this company approximately a year ago and used it once to pay for a cracked screen which cost over $100 and required me to send my phone over to them (Took almost a MONTH to get my phone back). They couldn't even provide me an android loaner during that period, per their administrator stating "we are all out of loaner androids". So finally get my phone back, but of course with other issues. The ear headphone is screwed up, making it difficult for me to hear people on the phone and within a month, a dead pixel appeared on the phone. Recently, I set up a claim to get my phone fixed due to it running extremely slow and the battery not holding a charge over a few hours. I speak with their Administrator, Angelo Maimone, who states he's going to take care of my claim. Ever since that email, which was a month ago, they have dodged every call, and every email I've sent to them. Literally not responding to anything (and I left half a dozen voicemails and emails). Do not trust these people. They clearly waited for my warranty to end and stopped responding to me.

Edit: I submitted a BBB complaint, and shortly after submitting it, I finally got a response from Esurranty! Of course they stated that my policy ended and I was no longer eligible for protection; in addition to stating my device was no longer covered after 1 accidental claim (The policy details state they allow 2 accidental claims per year and an infinite amount of mechanical claims per policy year) despite me submitting that claim a month prior to the policy end date on 8/15/17.

Here's the email record on the recent claim.

From the Admin:
As a courtesy you may take the device to the repair center of your choosing for a diagnosis and estimate of repairs. Once you have that estimate, please reply to this email with it so we can get it reviewed by underwriting.

From: Rthompson4
Sent: Wednesday, August 16,2017 3:01 PM
To: admin
Subject: New eSURRANTY.com Claim - Ronald Thompson

Esurranty Indemnity Company, Inc.
Claim Submission Form

Entry Details
POLICY HOLDERS NAME Ronald Thompson
EMAIL
ESURRANTY POLICY # *******
DEVICE SERIAL OR IMEI# **************
POLICY PURCHASE DATE 9/18/2016
TYPE OF CLAIM Mechanical Malfunction
DESCRIBE YOUR CLAIM IN DETAIL I had my phone repaired a few months ago for a screen break. Ever since the repair, my phone has gradually gotten worse in regards to performance. The battery dies after 4 hours, overheated to approx 85-90C on a few occasion, Ear headphone is VERY low, and the overall performance is awful. It takes sometimes 5-8seconds to pull up the texting app, and to unlock the screen. I spoke with the owner awhile back regarding repairing the defective ear headphone piece, and he recommended that I could get it fixed at the local repair shop. Thanks
I AGREE TO THE ABOVE STATED TERMS Yes
SIGNATURE Captured
CLAIM NUMBER CL*******

Following this email, they never responded back after the 7 emails I sent to them. Do yourself a favor and buy insurance from a reputable company such as Squaretrade.

Edit: Rachel-- I know you are just copy pasting what was said via our BBB dispute. But don't come on this site and lie straight through your teeth. My Policy ended 9/18/17, and I submitted my claim 8/15/17 through your site with email records above to prove it ( and the full PDF of all email correspondence since January if you really want to go there). Your administrator even approved it as stated above. In addition, I was never given an option for a replacement following the "water damage".

Source:

Fw: Galaxy S6 Edge **************.
Inbox
X

Admin Email -Esurranty <*******@esurranty.com>
Feb 6

To me
Below are the photos from the inside of your device when we received it and the repair center removed the damaged screen. This shows moisture and slight corrosion to the device which could have happened as simply as having the device in the bathroom while showering and steam getting into the device. You can also see that the liquid sensor is slightly triggered as well. I have referred this to the Managing agent as well for him to review as from my immediate supervisors point, the device had pre-existing liquid damage and as it was not disclosed in the claim, the repair center simply removed the moisture, tested the device to work, replaced the screen, tested it again and shipped it back to you. The managing agent will review everything in the account notes as well as the repair notes and then get back to you. I do not know if he will get back to you today as he is out of the office now.

Should you have any questions, please e-mail me directly at *******@esurranty.com

From: Repairs
Sent: Monday, February 6,2017 2:38 PM
To: Admin
Subject: Galaxy S6 Edge.

Rachel M. — eSurranty Rep

over a year old

We can not accept a claim when the policy has expired. The notes from your previous claim when your coverage was valid, show that you were informed that your device had moisture damage and that was the cause of the issues and you refused the replacement deductible.

Show More

Very good experience and price every year

Fast customer service.

I found this to be very economical

Good insurance price, coupon online for 10% off, deductibles not too bad either

Quick, easy, great price and immediate coverage.

Rachel M. — eSurranty Rep

over a year old

Thank you again for choosing eSURRANTY.com

Easy to set up policy.

Still waiting on a replacement product

5 stars