I ordered two items and paid $24.95 for shipping (next day delivery) and then was told the following information the next day when I reached out to customer service:
1. The Website Advises you on shipping dates - Incorrect - the website shows me the item will ship in 1 business day without paying any additional money -- I paid 24 $ for the next day
2. I am not able to get a refund - policy on the website states it differently
3. Customer Service agent had horrible grammar
Below is a copy and paste of our conversation: I would ADVISE anyone to please not order from this company and it seems a common practice to bait and switch customers.
I am seeing that the Men's New England Patriots New Era Black Historic Logo Black on Black Low Profile 59FIFTY II Fitted Hat was shipped and in transit to be deliver by 9pm tonight.
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The Men's New England Patriots Fanatics Branded Navy/Heathered Charcoal Big & Tall Lightweight Raglan Pullover Hoodie is being process to be ship on Monday
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Cool, that was my question, I thought I had paid for next day delivery
03:51
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Yes I am seeing that you had paid for next business day delivery however the item was promise to ship on November 21 and delivery is calculated after the item is ship
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Right, so it didn't not say that when I was placing the order
03:54
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Or else I would not have purchased the item
03:54
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I did get an email after I paid for shipping letting me know it would ship the 21
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The website does advise you the time the item is available to ship when you locate the item it tell you and also in the shipping cart
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It said it would be here today
03:59
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When I go on the site now it says the pullover is ready to ship and will be here in 1 business day when I add it to my cart again
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One of the item was ship out earlier as such it will be deliver today
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Yes but you order on November 17
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Right I placed my order before the deadline time
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The website would have said ship in 2 business days
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No 1
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And I paid extra for next business day
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There is no option to expedite shipping time. But to expedite the delivery speed after the item is ship
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What does the 24.95 $ for that I paid for "next business day" do?
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The next business day delivery is calculate when the order is ship and the delivery speed that you receive the package in.
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We do not have an option to expedite the shipping as the item is ship based on availability.
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I apologize for any inconvenience this may have caused.
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Gotcha, I would say this is not an inconvenience but a rather a bait and switch. The website clearly states the product will ship in 1 buisness day ( did just now when I added it to my cart). The item also states on your site it is "available and ready to ship", which I'm sure you see when you looked it up as well. There is an option at the post office, fed ex and ups for overnight shipping, which is what I paid for
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The item will show ship in one business day today however you purchase the item yesterday in which the confirmation also state the estimated date as well as such the information was provided to you. We do not offer overnight shipping all our shipping is done on business days which does not include weekends
04:13
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What shipping options do you offer?
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Because "next day"or "next day by noon" is pretty specific
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Next business day next business day by noon
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Perfect, so i placed an order yesterday, paid for next business day by the deadline on the site
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This is applies to the delivery speed on the order when the item is ship
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I'd like a refund on the item as well as the 24 + I paid in shipping for it
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Since it hasn't shipped it obviously won't be an issue canceling
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Sadly I am not able to provide you with refund. The item was purchase from a manufacturer direct as such I do not have the option to cancel however you will be able to return the item when receive for a full refund.
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Which item was purchased from a manufacturer direct
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The shirt or the hat or both?
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Both are ship from the same however separately. The hat is already on its way to you
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Right because I paid for that which still isn't right
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The terms are such that you are required to pay for the shipping when it is the company is at fault
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In which it is
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Because the hat was available and ship out earlier that the promise ship date
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Unfortunately, I am not receiving any communications and do not see that any active typing is happening in our chat session. I will disconnect this session. I apologize for any inconvenience. Please contact us back if you need further assistance.
04:22
FanAdvocate has exited or transferred this chat. Please hold for
dont order from here
I ordered customized Dallas jersey on Dec. 18th from Nfl shop because it said delivery in 3 days. I paid $169.00 for the jersey and $15.95 for shipping. It was my husband's MAIN Christmas present. On Christmas eve evening... no package! I had to run out and get him something else in it's place to open because I feel so bad. DAY AFTER CHRISTMAS it arrives. Nice jersey but lettering was TERRIBLE! It's size 3x with teeny tiny lettering! My husband didn't want to rude about his gift until I told him how much I paid! I called customer service immediately and they said because it's custom made, unless something is wrong, there's nothing they can do! I explained that THERE IS SOMETHING WRONG! The font is so thin and TERRIBLY spaced out that it's ugly! Then I was told that my complaint has to go through corporate and I will receive a call within 3 to 5 days! Yeah like I'm supposed to believe that! And on top of it all the same exact jersey is being advertised on their website at less than half the price! I'm so disgusted that I even told the supervisor on the phone, that just kept saying "um, sorry ma'am, to f**k off! I have NEVER EVER BEEN SO DISAPPOINTED MAKING AN ONLINE ORDER! From beginning to end TERRIBLE! I thought using a big brand named online shop would keep me from getting ripped off but I see now reading all of these terrible reviews I was totally wrong! Oh, I forgot to mention they refunded me my shipping cost and said Sorry! Now my husband's $169.00 jersey (that I can now get on another website for $40.00) will sit in the closet for who knows how long since Nfl shop has no clue what 3-5 days means! CHANGE IT FROM NFLSHOP.COM TO YOUDEFINATELYWONTGETYOURMONEYSWORTHHERE.COM! IF I COULD RATE IT A TRIPLE 0 I WOULD!
We are truly sorry for the inconvenience you have been caused Marie. We can send a return label for the item to be sent back for a refund if you would like to do that. We would like to make this right, please send us a message so we can continue to chat in regards to a resolution. We look forward to hearing from you. Thank you, Chastity
Just got my NEW jersey... sweet, cant wait to start using it for the playoffs... GO BRONCOS!
Not the cheapest in the world but they are safe.
Kelly, I am so sorry, we really dropped the ball on this. We would love a chance to make this right. If you will email [email protected] with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, David