So second EVGA card also turns out to be faulty as well. Now as per scan they can't hear any squeaky noise which I was calling it as a pump noise and then later scan corrected that there is no pump so which basically represents my technical knowledge.
I sent a video to Scan 1m and 59sec which has got all different kinds of noises when the fan runs but that email went into the junk mail. So during the first half of the day they ran some test in which they concluded it's not faulty and the video of noise went into junk.
Now they will perform an overnight test with the videos downloaded.
Also during the conversation there was an investigative tone, have I over clocked it which the answer is no, do I use water cooling, which software I used to test, did I turn the fan on to get the noise. To me it sound like finding a reason for not to refund but the purpose of this was to reenact the situation as per scan.
So buyers please beware when you buy any product and if the your product is faulty please you make the minutes of usage other wise it will be problem.
It's a joke that first, I received the faulty product (twice) and then I get this treatment only after using the replacement for 4 days.
Also, I was told that EVGA didn't find any fault with my first card as well but thankfully scan and I heard the same noise.
So buyers please beware when you buy any product and if the your product is faulty please you make the minutes of usage other wise it will be problem. You need to have the same environment as EVGA or SCAN otherwise it will be a problem. You need to have an open ended test period from Scan.
So in summary, I received 2 faulty cards. Wasted my time on unpacking and packing, convincing them there is a fault, I am out of pocket by £1420 plus no GPU and waiting for there conclusion.
And Yes they are trying to help.
Muhammad
Scan response doesn't even address my concern. Seems like an automated response.
The problem here is why did scan sent 2 faulty products? When it comes to taking money scan charge me over the phone and when it comes to refunding for selling a defective product why do I have to prove, convince and send evidence to you?
The solution for every thing is not come at your store which is like 4 hrs away. Would you travel 4 hours to prove that you have been scammed by a faulty product and charged for the new one?
There are other reviews on trust pilot where people have received an open boxed and used product (example below)
https://uk.trustpilot.com/reviews/5cb5869ca*******ae8175a7b
What are the possibilities that this hasn't happened with me where I have received a used and faulty products?
My GPU noise:
https://youtu.be/ieBRv7Rlers
Vs another close 2080 ti ftw3 normal card
https://www.youtube.com/watch?v=4h4HDhYdl-o
I purchased an XFX Radeon R9-290 4GB card at £234.35 which came with a 12 month warranty along with a bunch of other components for a complete PC build from scan in Jan 2015. The graphics card turned out to be faulty so I reported this fault (which was that the card would display no video output and boot to a black screen, therefore rendering the hardware completely useless) to them in the February. Due to me going through personal aspects of my life and also moving house I had to put the matter on hold for a few months but the fault always remained and I must point out that at no point did I tell scan that the matter had been resolved, because it was not. Recently I have been in the position and had the time to get the matter sorted and I thought that as the product was less than a year old and still under warranty this should be something that could be resolved. How wrong was I? Firstly, scan told me that because they had not heard from me they simply assumed that the fault was gone, this is totally out of order to assume a fault has just vanished without scan even attempting to contact me to validate this first. Secondly, when the card was sent back for testing scan failed to find the fault the first time around, and argued that it was not faulty, it, they then said (after much persuasion from me) that they would put the card in for a re-test, and, hey-presto what do you know? The very fault I reported was found and they eventually confirmed the card to be faulty, I was thinking okay now we are finally getting somewhere... but nope, I hit another brick wall with scan. They told me that as the card was not new there apparently had been what they call 'benefit of use' for the card and so could only offer me a partial refund credit of £138 towards a new card, a whopping £96 less than the £234 I had already paid for the faulty product. I must point out that as the card was faulty from the day of delivery, the card was unusable from the start, so how could scan say that I have had 'benefit of use' from a graphics card that was unusable from the very beginning? How is that fair and reasonable on scans behalf? After more countless emails and messages via live chat, I was eventually offered a choice of 2 replacement models either a 2GB MSI Radeon R9 380 2G Twin Frozr V, or, a Gigabyte GTX960 4GB Windforce 2X Cooler OC NVIDIA both of these cards were significantly lower in specification and value than the card I originally purchased,
See here: http://www.game-debate.com/gpu/index.php?gid=3093&gid2=2097&compare=radeon-r9-380-msi-gaming-2gb-edition-vs-radeon-r9-290-xfx-black-edition
And here: http://www.game-debate.com/gpu/index.php?gid=2955&gid2=2097&compare=geforce-gtx-960-gigabyte-windforce-2x-oc-4gb-edition-vs-radeon-r9-290-xfx-black-edition
For a comparison table between the cards offered and the one I had originally purchased to show just exactly how inferior these cards are as opposed to my R9-290. For reasons already stated I obviously declined the replacements offered. I sent more countless emails trying to reason with someone to try and reason with them and to see how unfair this is all was and that I just wanted a replacement of at least the same specification of the card I purchased, not a cheaper inferior model. But unfortunately nobody at scan seemed to care so i decided to make a telephone call where I spoke to someone named Gareth, who said that he did not know why I was only offered a 2gb card in replacement for a 4gb card? (I still am baffled by this too Gareth!) Gareth seemed friendly on the phone and I thought finally we were getting somewhere, he said that he would look for a suitable replacement, he did this whilst on the phone to me and said they could offer me a Sapphire Radeon NITRO R9 380 Dual X OC AMD Graphics Card 4GB I said well this sounds better but first I need to check the specifications of the card properly to see how they compare with the card I paid for, he said that's fine and that an email will be sent and i can reply directly to the email to confirm whether or not I would accept the offer. After going through the specs it dawned on me that the card I originally purchased was again, of a significantly higher specification than the one offered to me (see here for comparison table: http://www.game-debate.com/gpu/index.php?gid=3101&gid2=2097&compare=radeon-r9-380-sapphire-nitro-4gb-edition-vs-radeon-r9-290-xfx-black-edition), so i replied to the email explaining why I did not think it was a suitable replacement. This was ignored and I heard nothing else in reply to that email. I then decided to call again for an explanation only to be told that they could not help me because it was escalated to the social media team who are now dealing with my query, except the social media team are also ignoring my messages, Facebook indicates the messages were 'seen' but no one bothered to reply to them. Scan stated that they could not replace my R9-290 with another one the same because they do not stock the card anymore, they say this despite having for sale on there website a 3xs system which is currently in stock with an XFX R9-290 fitted. I then asked that if they could not provide an R9-290 then to offer me the next closest thing which is an R9-390 that is almost identical in specification (see here for comparison: http://www.game-debate.com/gpu/index.php?gid=3117&gid2=2097&compare=radeon-r9-390-sapphire-nitro-8gb-edition-vs-radeon-r9-290-xfx-black-edition), there was a price difference of around £25 but I did state that I am willing to pay that difference if necessary, that proposal was also ignored by scan. So I am currently now £234 out of pocket with no graphics card and no sight of a full refund or suitable replacement all thanks to scan. AVOID
Thank you for your time today.
As confirmed over the telephone today, we have tested your card again under full load and can confirm that we are unable to hear a noise and deemed the card NFF.
We can also confirm that we have listened to the video that you have sent, we can very slightly hear a extremely low coil whine noise that is within acceptable range. Coil whine is a common issue, amongst graphics card and unless excessive this wouldn't be classed as a fault. Both cards that you have returned to us, have been confirmed to be NFF.
As a gesture of good will, we have agreed to process a refund for this card. Please allow 3-5 working days for this to clear on to your card.
Kind Regards
Liz Nicholas