Chat started on 29 Jun 2022, 08:14 PM (GMT+0)
(08:14:47) *** ronald partaik joined the chat ***
(08:14:48) ronald partaik
I have an issue have noticed that the top centre cabinets are not level can send you pics it is quite out
Also the supports that he used in the island are not correctly installed as required
(08:14:52) Customer Support
Thanks for reaching out! We'll be right with you. While you're waiting, please provide the name of your Tasker or Client and the category of the task.
(08:15:24) ronald partaik
Peyman ikea installer
(08:15:49) Customer Support
Thank you for your patience. We are working to get to you as soon as we can.
(08:16:49) Customer Support
Thank you for your patience. We are working to get to you as soon as we can.
(08:17:14) *** Adi joined the chat ***
(08:17:43) Adi
Hi Ronald, thank you for contacting TaskRabbit Support! I would be happy to look into this for you. One moment, please.
(08:22:06) Adi
Thanks for patiently waiting, Ronald
(08:23:39) Adi
I can imagine it's disappointing not to get the result you were expecting for your task.
(08:23:41) ronald partaik
I have pictures i can send you of the level that showes they are not level
(08:23:43) Adi
Can I have the name of the task and the tasker, please?
(08:24:22) ronald partaik
Peyman
(08:24:32) ronald partaik
But you should be able to bring it up onder my profile
(08:24:55) Adi
Thanks for that information
(08:25:06) Adi
Kindly sedn the pictures so I can check that on my end
(08:25:07) Adi
Send
(08:27:45) ronald partaik
Ok just doing it hang on
(08:28:32) Adi
Sure
(08:30:31) ronald partaik
Visitor uploaded: IMG_*******_*******_594. Jpg
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(08:30:33) ronald partaik
Visitor uploaded: IMG_*******_*******_471. Jpg
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(08:30:33) ronald partaik
Visitor uploaded: IMG_*******_*******_471-(1). Jpg
URL: https :// taskrabbit. Zendesk. Com/attachments/token/Yju38GAHSp8IJhymoFge8F7VK/? Name=IMG_*******_*******_471-%281%29. Jpg
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(08:30:33) ronald partaik
Visitor uploaded: IMG_*******_*******_095. Jpg
URL: https://taskrabbit.zendesk.com/attachments/token/BZQaVb1HwQtjqWWWLdavHNop8/?name=IMG_*******_*******_095.jpg
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(08:31:07) ronald partaik
Showes the gaps when i hold the level level
(08:31:21) ronald partaik
No gaps on pics and you can see the bubble is not level
(08:32:09) Adi
Thanks for these images
(08:32:31) Adi
Just to also confirm, there is no damages on this task, right?
(08:33:58) ronald partaik
No but when he hung the railing is was not done level when you check the top of the cabinets they slope down the railing has to be redone
(08:35:10) Adi
Thanks for confirming that. I'll go ahead and check this one on my end. One moment please
(08:37:30) ronald partaik
Ok
(08:38:46) Adi
Thanks for patiently waiting, Ronald
(08:40:06) Adi
As of this time, what I can give you is a $94.1credit. You can rehire a tasker so that this will be completed.
(08:40:34) Adi
That's the best and final offer I can give you, Ronald
(08:41:54) ronald partaik
Put your supervisor on the line
(08:42:07) Adi
I'm sorry
(08:42:18) ronald partaik
This is not accetable and say this is your final offer does not work
(08:42:36) ronald partaik
If this is not corrected i will call the credit card company and decline the chaergfe
(08:42:57) ronald partaik
I am also letting ikea know about this what $#*!ty customer service
(08:43:36) ronald partaik
You gfiving me an altermadum and not even trying to get the tasker to correct the work does not work for me
(08:43:47) Adi
Just to remind you, Ronald hat the tasker still worked their but incorrectly assembled the furniture
(08:44:40) Adi
We will respect whatever decisions you'll betaking
(08:44:53) ronald partaik
I hired so the job would be done correctly so you tell me that as long as they do the work even if done shotty you think i should pay
(08:45:02) ronald partaik
I want to talk to a supervisor right night
(08:45:06) ronald partaik
Right now
(08:45:44) ronald partaik
I will also fine a complaint with the bbb
(08:46:18) Adi
We understand that chargebacks are a tool available to you through your credit card issuer. We can continue the conversation with your issuer on this matter if you choose. We value your business and constantly work for transparency with our customers.
(08:46:43) ronald partaik
I want to talk to a manager
(08:47:18) Adi
As of this time, we can only offer you a 2-hr refund or a credit to your account as the tasker worked their with an incorrect hours that was charged
(08:47:48) Adi
I'm sorry but I can't transfer you over to my supervisor as only have the same resolution
(08:48:47) ronald partaik
Your telling me i was also charged in the incorrect amount for the job done
(08:49:28) Adi
I didn't tell you that. It's just that we can only give you the 2-hour refund or a credit on your account
(08:50:22) ronald partaik
I want you to get them back and fix what was done wrong
(08:50:38) ronald partaik
Where is this office located
(08:50:54) ronald partaik
Where is your office lcoated
(08:51:38) ronald partaik
Who did you check with about this issue and you told me to wait
(08:51:57) Adi
Then I can contact the tasker, send him your information so that he can contact you directly and redo the task for you
(08:52:59) ronald partaik
Credit me with 2 hours plus taxes and i will find someone to correct it
(08:53:10) Adi
Sure!
(08:53:38) ronald partaik
You have my credit card info to do that
(08:54:23) Adi
Sure! Just to clarify, do you want a credit or a refund?
(08:54:35) ronald partaik
Refund i will never be using you again
(08:55:02) Adi
And we will respect that. I'll go ahead and processed the refund for you.
(08:55:33) ronald partaik
You have not choice to respect that
(08:56:00) ronald partaik
Let me know when its done
(08:57:11) Adi
All done! I have already processed the refund. You'll be receiving the refund within 4-8 business days.
(08:57:13) Adi
Will there be anything else I can help you with today?
(08:57:58) ronald partaik
I will be sending a copy of this transcript to ikea the bbb and will post it on every site possible not to use your company
(08:58:25) Adi
Again, we will respect that, Ronald.
(08:58:37) Adi
Thank you again for contacting us today. Please reach out here, give us a call, or send us an email by visiting help.tr.co if we can help with anything else.
Have a wonderful rest of your day!
(08:58:39) *** Adi left the chat ***
(08:58:39)

Came on time, freindly, polite, effecient and helpful

Our Tasker was absolutely AMAZING and I can't wait to use him again on our next project!

Purchased a IKEA sectional, was completed in 2.5hrs very efficient and clean

Very swift very good...,,,,,,,...

He was a pleasure to deal with, very professional

No respect time...
Veri long for easy work
I no recommend...

Did a move with them and I'm very sorry about this, you should try Job Runner.