LED Factory Mart
Questions & Answers

Some of the delay issues might be related to their support hours being based on U.S. time zones, which can make replies feel late if you're elsewhere.

I found a fairly detailed overview that explains their support structure, warranty terms, and common customer feedback patterns if you're trying to set realistic expectations:
https://bestecision.com/review/led-factory-mart-review

It highlights that service feedback is generally mixed — some customers get fast resolutions, while others report slower email responses.

Extremely difficult! You get an auto-reply they received your emails, but no one actually emails you back. Their hotline is only open 4 hours a day. They respond one time a day on FB Messenger, at 2am when most people are asleep and can't continue a conversation. Extremely ridiculous.