Support Pets
Questions & Answers

We're sorry to hear about your concerns, Frances. If you believe you did not receive a product or service from a previous purchase, we would have welcomed the opportunity to investigate and assist. Unfortunately, your review does not provide enough information for us to locate your account or determine what may have occurred. We encourage you to contact our Customer Support team with your order details so we can review the matter thoroughly. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us

Hi Ree, Thank you for your question. We understand how this can be confusing. The total amount charged can vary depending on the items and add-ons selected during checkout, as each product (such as the ESA letter, ID cards, vest, or additional services) is processed separately. We'd be happy to review your specific charges and clarify exactly what each one is for. Please contact our customer support team with your details, and we'll go over everything with you and make sure it's all correct. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us

Hi Ree, Thank you for your question. We understand how this can be confusing. The total amount charged can vary depending on the items and add-ons selected during checkout, as each product (such as the ESA letter, ID cards, vest, or additional services) is processed separately. We'd be happy to review your specific charges and clarify exactly what each one is for. Please contact our customer support team with your details, and we'll go over everything with you and make sure it's all correct. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us

Thank you for reaching out and sharing your situation. Our service involves a paid evaluation process conducted by licensed professionals, which is why there is a cost associated. Emotional Support Animal documentation is also specifically intended for housing accommodations, meaning it is typically used once you are in the process of securing or maintaining a residence. That said, we do offer financial assistance options in certain cases. We encourage you to contact our support team directly to learn more and see if you may qualify. Send an e-mail to [email protected] Or click the "chat" on our website. You may also want to connect with local housing programs or case workers, as they can often provide additional guidance and resources during this time. We wish you the very best

Hola, Rossana! El costo total depende de los productos o servicios que elijas, ya que contamos con diferentes opciones, paquetes y bundles según tus necesidades. Te recomendamos contactar a nuestro equipo de atención al cliente para que puedan brindarte todos los detalles y ayudarte a encontrar la mejor opción al mejor precio. ¡Con gusto te asistiremos! Puedes enviar un correo a [email protected] o hacer clic en el botón de "chat" en nuestro sitio web. ¡Cuenta con nosotros!

Thank you for reaching out, Teresa! We'd be happy to help check the status of your order. Please contact our support team with the email used for your purchase, and we will review your account and provide an update on your test and tag shipment. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us

Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!

Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!

Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!

No problem at all! Our customer support team will be happy to help you get your ESA tag and make sure you receive the best available pricing. Please reach out to us via chat or email, and we'll take care of it for you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us