BaubleBarReviews 149

I had ordered some items which I decided the day after that I wanted to receive them much sooner with expedited shipping. So I reached out, and Kara was able reach out to other teams to cancel my order while it was processing and fully refund it so that I could place a new order with expedited shipping. I had used my first time buyer code which was refunded, and was hoping to get another code that I could use in replacement. Tiffany reached out and was happy to provide me a new discount code. Everyone was real helpful!

I received this wonderful bracelet for my husband for Mother's Day and unfortunately it just snapped in half within three days of wearing it. Thankfully I reached out to the website and the team were able to help me and have this issue corrected. I was very grateful as this gift was very meaningful for me. I leave

I made a mistake on the delivery address and i emailed the contact on the website and texted them back as well immediately. This was on a Sunday. They responded within 5 minutes (maybe less) and corrected the address. Great follow through. Love their merchandise and really love their service.

I got a bag and sent one to my favorite Aunt. I think she'll love hers too!
These bags are well made!
Kesha

Cheap jewelry. Will not refund. Customer service is AI only. They don't even have a phone number. Smells like fraud.

I ordered a custom name which is only 4 letters 2 weeks ago and still have not gotten an update on shipping. I sent an email to customer service (since there isn't a phone number) and I got a response from an AI agent which is not personal customer service! You'd do better going to a craft store and making your own jewelry.

Very poor quality. I would not suggest purchases from BaubleBar. You can go to Michael's, Hobby Lobby, or Walmart to make a bracelet ten times cheaper than this garbage. The bracelets are also very small. They can't possibly be intended for an adult woman unless they are marketing to women with eating disorders. By the way, I'm not even 120 pounds with a very small wrist and it barely fits me. It does not fit the average woman who is typically much bigger than I am. They got an easy $112 out of me but NEVER again.

Customer care representative Kara was very helpful and kind when it came to working with me on an exchange. She made the process easy and listened to my concerns and wishes. So far the exchange process has gone smoothly.

I got a necklace as a gift and a few weeks later the chain broke. I was so sad, but I reschedule out to customer service and they were able to help so quickly. Both Jamie and Kara were great. They were super helpful and fast and are sending me a new necklace as a replacement! They even helped me not have to involve my friend who gifted me the necklace.

Baublebar not only stands by their product but has amazing customer service. They are always quick to respond and actually care! Devin was absolutely wonderful and very helpful. She solved my issue right away!

Purchased name bracelets for me, my daughter and granddaughter. Unfortunately 2 of them broke. After chatting with Tiffany, a senior associate, she immediately stated she would replace! The product was no longer available but she refunded ASAP! I was able to purchase a new style and was so grateful!

I experienced a problem with my order, but fortunately, Kara, a customer care associate, was very helpful and quickly resolved the issue when I reached out. The matter was settled in a few short messages, and I was able to proceed with my day. Kara's helpfulness and proficiency were impressive.

Devin was incredibly helpful! Needed to make an adjustment on my bracelet order and she made the experience a breeze. Such a friendly team and overall terrific experience. Highly recommend!

Two stretch bead bracelets began tarnishing. Customer service was outstanding and offered to replace both items.

My necklace broke but then it was replaced and Jamie was so helpful in getting me a new one! Very happy with the costumer service!

Morgan was wonderful on the BaubleBar custom service team. My new charm bracelet lost a charm so I reached out to the customer service team and she was extremely helpful and fast at helping me with my issue. Thank you!

My daughter received a personalized bracelet for her 10th birthday. After just 10 days the bracelet fell apart and beads went everywhere. After sending pictures through the help chat, they quickly remedied the issue by sending a replacement bracelet.

I ordered one of the Fine Line Custom Iphone Cases in the colorway Hot Pink/Orange back in December, and with the 3 week turnaround I got it mid-January. Now, 2 months later, the plastic around the letters is peeling up. Considering this is a custom order $75 case I waited week for, I was frustrated and reached out to their customer service team via the website. I got a response within one day, and within 2 hours of the initial response I have a confirmation receipt for a replacement and it should arrive mid-April. I am concerned about a possible repeat issue if this is just something that happens with these cases, but if that happens I'll reach back out. They did offer me a refund but I preferred the case. This is the only item I've purchased from them so I am slightly skeptical of the product quality as a whole, but I've seen a lot of other reviews complaining about their customer service back in December and I wanted to share my experience in a non-holiday season when they are less backed up.

I just wanted to praise Chani and Brittney for addressing a discount error and refunding my money in a timely fashion! I can't wait for my newest purchases to add to my growing Disney collection!