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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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I've been shopping with you since 2021 and I've never been "tagged", "flagged" and rejected before. I understand my bank declined my first try for security reasons but now that it went through, and the amount was charged, I don't see why I've been labeled as a fraudster by your system.
Jen N. On was very kind, though, this one star rate is for BHQ, not her, just to be clear.
I ordered a knife for my daughter, fed ex was late so I wanted to set up a return before I even received the package, fed ex was late again and wouldn't help, I contacted bladehq.com and they looked into, I finally received the knife a week late and immediately shipped it back. Bladehq was nothing but helpful and understanding. I will continue to shop with blade hq but will probably pay for upgraded shipping instead of tge free fed ex.
Hey Casey!
That shipment really took the scenic route 😅
We’re sorry the delivery experience turned into an adventure, but we’re glad our team could help make the process easier and work with you along the way. Once a package is in the carrier’s hands, things can sometimes get unpredictable, but we’ll always do our best to help however we can.
Also… “better than SMKWs” is the kind of rivalry fuel that keeps knife people going 😄
We truly appreciate the support and understanding, and we’ll be ready for the next order, hopefully with a much less dramatic trip through the shipping system 🔪
~Lisa
Return was handled very smoothly. I explained the defect with the knife in my return letter and it appears that your verification agreed with me because I was not charged for the return label. I have bought a number of knives through your company and have always had excellent service. Unfortunately I've had to return more than one knife for either defective function or that I was unhappy with how it worked. However, overall, I am very happy with the products I have received.
Hi Randolf!
We really appreciate the thoughtful feedback and your continued support over multiple purchases 🔪
While we never like hearing that a knife arrived with a defect or didn’t perform the way you expected, we’re glad the return process was smooth and that our team was able to review everything fairly and make it right. That’s exactly how it should work.
One thing we’ve learned in the knife world: sometimes even great products can have the occasional off day. What matters most is standing behind the customer when it happens.
Thanks again for sticking with us through the good and the not-so-good. We truly appreciate the trust and support!
~Lisa
Got great customer service from Cloey E. She went the extra step of following up with me to process a return and it's one of the reasons I keep being a repeat customer. Keep these great employees around, they really help the business
Hi Ronald!
Cloey sounds like she understood the assignment 😄
Following up and going the extra step during a return may seem small, but that kind of care is exactly what turns customers into repeat customers. We’ll absolutely make sure she sees this shoutout.
And don’t worry, we’re pretty fond of our awesome employees too 🔪 Thanks for the continued support and for sticking with us!
~Lisa
Not only does BHQ have the best selection of knives to chose from, they also have the best customer service in the business! These guys never disappoint, and always a pleasure to deal with.
Hey Jeff!
Now this is the kind of review that keeps the warehouse lights shining bright 😄
Having the best selection of knives is one thing… but pairing that with top-notch customer service? That’s the sweet spot we’re always chasing. We’re thrilled to hear the team keeps delivering and making every experience a good one.
At Blade HQ, we take sharp things seriously, but we also believe buying knives should be fun, easy, and backed by real humans who actually care (and probably own way too many knives themselves) 🔪
Thanks for the incredible support and for continuing to choose us. We’ll keep the blades sharp, the shipping fast, and the customer service locked in 😎
~Lisa
I spoke with Zack this morning about an ordering issue. He answered all my questions in a professional manner and a genuine want to help attitude. It has been a pleasure speaking with everyone i have spoken with at blade hq, thx everyone!
Hey Rocky!
Sounds like Zack brought the calm, professional “problem-solver energy” right when you needed it 😄
We’re glad he was able to walk you through everything and that the whole team has made a positive impression. That genuine want-to-help attitude is exactly what we aim for every day.
Thanks for taking the time to share this! We really appreciate you! 🔪
~Lisa
I received a quick response that the matter was being researched and then another very quick response with a definitive answer.
The representative was polite, courteous, professional and very efficient. I couldn't be happier with the experience.
Hey Jason!
That’s exactly the kind of experience we strive for 😄
A quick acknowledgment, fast follow-up, and a clear answer once the research was done—that’s customer service firing on all cylinders. We’re glad the team could get you taken care of professionally and efficiently.
Thanks for the awesome feedback—we really appreciate it! 🔪
~Lisa
Found the knife I wanted and added it to cart. Then, by the time I did the checkout, it was out of stock. Found another knife that was in stock, added to cart & checked out! Yay. But then I got an email that order was cancelled. Bummer. So, I placed another order and made sure all of my information was correct. Fingers crossed 🤞. Sadly, another email saying this second order was cancelled. Bummer x 2. I inquired as to why this was happening and received an apologetic response stating it was due to third party security algorithms. So, love Blade Hq. The website is ok on my mobile and customer service responded in a timely fashion. However, here I sit typing this review of my experience with no knife 🗡. No knife on the way, and apparently never will be. Draw your own conclusion. I do hope someone from BladeHq reads this and thinks about making some changes.
Hi Robert,
We completely understand why that experience would feel frustrating, and honestly, “I feel like a criminal” is probably not the vibe anyone wants while trying to buy a knife 😅
Our security systems are there to protect customers and prevent fraudulent orders, but we also know they can sometimes catch legitimate purchases in the process. That’s never the experience we want for real customers who are simply trying to check out and enjoy a new blade.
We do appreciate you recognizing the responsiveness of our customer service team, and we’re sorry things still ended with you empty-handed. In some cases, making sure your account information, such as your billing address, phone number, email, and payment details, matches the information connected to your card provider can help prevent security flags from triggering unexpectedly. We also recommend avoiding the use of proxies or VPNs during checkout, as those can sometimes cause additional verification issues with security verification systems.
Feedback like this is important because it helps highlight where the balance between security and customer experience may need improvement. We truly appreciate you giving us a shot, and we hope we’ll have the chance to provide a smoother experience in the future 🔪
~Lisa
Kim with customer service was very helpful and made returning a knife a pleasant experience. Thank you for the great customer service.
Hey there!
We’re glad Kim could turn a return into a genuinely pleasant experience 😄
Making things easy and stress-free is exactly what we aim for. We’ll be sure she gets the shoutout. Thanks for the kind words and support! 🔪
~Lisa
Very simple and quick process. BladeHQ made it very easy to return the product, emailed the labeled, i printed and brought it to the post office. Within a few days, boom, money in the Ol' bank account.
Hey Ken!
That’s the kind of return story we like to hear 😄
Print the label, drop it off, and boom, funds back in the ol’ bank account. Nice and easy, just how it should be.
Glad the process was smooth and hassle-free. Thanks for the support, and we’ll be here when you’re ready for the next blade adventure 🔪
~Lisa
This business always impressess there customer service is fantastic and I like to have to confidents to know your getting a genuine product thanks blade HQ.
Hi Charles!
We really appreciate the kind words and continued support 😄
Great customer service and confidence in getting genuine products are two things we take seriously, so we’re glad that keeps shining through. Thanks for sticking with us! We’ll keep working hard to impress! 🔪
~Lisa
Mrs. Dallas went above and beyond to assist me with my return, even making some recommendations when I asked her to. Customer service is why I continue to shop at Blade HQ.
Hey Doug!
Dallas going above and beyond? Sounds about right 😄
We’re glad she could help make the return process smooth and help with recommendations along the way. That kind of personal touch is exactly what we aim for.
Hearing that our customer service is why you keep coming back means a lot to us. Thanks for the support! We’ll keep doing our best to earn it 🔪
~Lisa
I recently purchased a knife from BladeHQ. It was a nice knife, but not exactly the blade finish I was hoping for from the manufacturer. At any rate, I was a bit hesitant to return it, but after a week or two, I decided it just wasn't for me. I reached out to BladeHQ. Cloey and her team in customer service explained the return policy and given that my knife was BNIB, they provided me a label and I shipped it right back. I tracked the shipment. It arrived as expected. No issues! And I received a return for my unused/brand new knife. Totally easy. Great customer service! And I even received a follow-up email confirming everything went according to plan. I can't thank Cloey enough. She was just terrific and that's why I buy quality merchandise from BladeHQ. Just a terrific company! Great inventory, awesome exclusives and amazing customer service.
Thank you so much for the thoughtful review!
We’re really glad Cloey and the team were able to make the return process smooth and stress-free for you. We understand how hesitant it can feel returning something, especially when the knife itself was good but just not quite the right fit.
It’s great to hear the communication, follow-up, and overall process all went exactly as they should. We’ll be sure to pass your kind words along to Cloey—she’ll truly appreciate them.
Thank you again for your support and for trusting Blade HQ for your collection. We’re honored to be your go-to for quality knives, exclusives, and customer service! 🔪😊 ~Tiffany
You are charging me 5.77 for a shipping label for 2 DEFECTIVE knives. I didn't send them back because I was unhappy with knives, I sent them back because they were defective. Had I sent them back be cause I didn't like them i would have no problem paying the 5.77, but not for defective knifes.
You have lost my business and any endorsement I would give to family and friends.
I had a near miss on a Spyderco sprint run product, but Yahweh smiled on me. Even though I vented in a rude fashion, Jen N kindly answered all my questions, and reassured me of just how close I was to missing it completely. Luckily I was able to get one of the twelve knives that were provided by Spyderco, and I'm satisfied with that. Thanks Jen, and Zac also, for your kind responses.
Hey Rick!
A Spyderco sprint run will definitely test a person’s blood pressure 😅
We’re glad Jen and Zach were able to help talk things through and get you the info you needed, especially with only twelve available. That’s less of a product drop and more of a knife-themed survival game.
No worries at all, we know those high-demand releases can get intense. We’re just happy you managed to land one before they vanished into the ether 🔪
Enjoy the new pickup, and thanks for sticking with us!
~Lisa
Helpful and knowledgeable would be an understatement as far as im concerned! Blade not only has excellent products, they also have great employees that truly have a love for their craft. Their response to my email was not only informative, but it was fast! You can tell that there isnt a robot doing their jobs. Ive recently also started watching your YouTube videos and will continue to do so. Thank you and as always Stay Sharp ;)
Hey Brandon!
“Helpful and knowledgeable would be an understatement” is going straight to the team trophy case 😄
We really appreciate you noticing the passion behind what we do. Knives are definitely more than just products to us, and we’re glad that came through in both the support experience and the content we put out.
Also, thanks for watching the YouTube videos! There’s a very good chance at least one person on the team is reading this while surrounded by knives and camera gear right now 🎥🔪
Appreciate the support, and as always… Stay Sharp 😉
~Lisa
I like everything about BladeHq. The shipping is always super fast, products come packaged well. Fast response with emails also. I had an issue with the blade club, I purchased 3 knives from them before joining the club. I emailed them to see if they could add the points from those purchases, they responded quickly and added the points. BladeHQ is the only online retailer I'll purchase knives from. The prices are really hard to beat. I recommend BladeHQ to anyone interested in purchasing knives at a great cost.
Hey there!
This review is basically the Blade HQ dream checklist 😄
Fast shipping? Check. Well-packed gear? Check. Quick email support? Check. Blade Club points rescued from the void? Absolutely.
We’re really glad the team could get those points added for you and keep the experience smooth from start to finish. Hearing that we’re your go-to knife retailer means a lot to us, especially with so many options out there.
Thanks for the incredible support and recommendations. We’ll keep working hard to earn that “only retailer” status 🔪
~Lisa
Online purchase 1 knife, usual computer, internet, email, credit card, address used. Purchase went through, credit card charged, email receipt received then 3 minutes later cancellation email and credit back to card. Excuse was to blame fraud unit for triggering the cancellation! What fraud? You had the money and everything else is legit! They need a new Fraud system badly if I triggered an alert!
Hi Royce,
We completely understand how frustrating that experience must have been, especially when everything on your end appeared normal, and the order initially went through.
Our fraud prevention system is designed to protect both customers and cardholders, but unfortunately, that can sometimes result in legitimate orders being flagged automatically. We know that’s incredibly disappointing, especially when you were ready and excited to complete your purchase.
While we can’t discuss the specific triggers used by the system, feedback like yours is important, and we’re always working to improve the balance between security and a smooth checkout experience. Feel free to give us a call, and an agent will be happy to provide additional support and recommendations.
We appreciate you giving us a try, and we’re sorry the process left such a negative impression.
~Lisa
The selection and customer service is unbeatable. Shipping was fast. I'd really have no complaints except that I was a little put off that my return had to be approved and this was before I shipped it. Not sure why a knife that was purchased a few days earlier wouldn't be returnable (custom jobs?) or perhaps it's just an unfortunate terminology, but it didn't jive with the overall experience I had up to that point. Wasn't a big deal and won't stop me from coming back, but I'm sure there is a way for you to do whatever it is you need to do without telling the customer that his return needs to be approved before the knife is even inspected. Also, I get that you would charge me for shipping the return. I think that with the exception of Amazon that is a universal practice. But I thought it was a bit petty to charge me for the initial shipping, I'm assuming because the order is now below the amount of free shipping? It's fair enough, but not the most customer friendly. But one way or another ir has to get paid and hopefully, the careful eye you keep on shipping costs translate to better prices on knives. Still, I'm this customer pleasing competitive world I would err on the side of not back-charging. But overall, you guys rock and the gentleman that addressed my inquiries was knowledgeable and enjoyable to engage with. You don't get that at Amazon. I'll give you that. And I'll change the four to five.
Hey Erik!
This might be one of the most fair and thoughtful reviews we’ve ever read 😄
First off, thank you for recognizing the parts we work hard on: selection, fast shipping, knowledgeable support, and actual human interaction. We agree… You probably won’t get knife nerd conversations from Amazon anytime soon 🔪
We also genuinely appreciate the constructive feedback regarding the return approval wording and shipping charges. Even when policies make sense operationally, how they feel to customers matters too, and that’s valuable insight for us. We’re always looking at ways to improve the experience without losing the flexibility that helps us serve fellow knife enthusiasts well.
And changing that 4 to a 5? That’s the kind of plot twist we like to see 😎 Thanks again for the support, the honesty, and for giving us the chance to earn your business again.
~Lisa
Bought a knife from them and had it for about a month and a half. I was having some issues with it and was trying to fix it myself, but had a lot going on and the problem was inconsistent. This being said my return window lapsed. I told them about the problem and asked if there's anything could be done. They said that they were sorry that the return window had expired but then said they could give me a store credit in that amount! That was very generous and I'm grateful! Great customer service
Thank you for sharing your experience!
We’re glad our team was able to work with you and help find a solution, even after the return window had passed. We know issues aren’t always immediately obvious, and we always want to do our best to take care of our customers when we can.
We truly appreciate your support and your kind words about our customer service! ~Tiffany
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Hi Mauricio,
We completely understand your frustration, especially as a longtime customer who has shopped with us for years without issue. We know how disappointing it feels to finally get a transaction approved by your bank, see the charge go through, and still have the order stopped afterward.
While our fraud prevention systems are designed to protect customers and cardholders, we also recognize that legitimate orders can occasionally get caught in those safeguards. We understand how that can feel personal, even though the system is not labeling you as a fraudster. It’s an automated process based on multiple risk factors, not a judgment of the customer themselves.
We truly appreciate you also taking the time to recognize Jen’s professionalism and kindness during the interaction. We’ll absolutely make sure that feedback gets passed along to her.
Feedback like yours is important because it helps highlight where the customer experience can feel at odds with the security measures we have in place. We’re sorry this situation left such a negative impression, especially after your history with us, and we do genuinely appreciate the support you’ve given Blade HQ over the years. 🔪
~Lisa