CellularOutfitter

I have used Cellular Outfitters for years but not after I receive this last order. Their service has gone very downhill. Selection of items is also much more limited.

I only ordered from CellularOutfitter because they advertise "90 Day Returns". It's an icon next to: "Fast Fulfillment" and "Secure Checkout" icons. Now that I want to return an item, their "policy" found on the website is that they "do not accept returns or exchanges". They say if you have a problem contact *******@cellularoutfitter.com- well guess what, emails come back "undeliverable" "mailbox full". Also, they show an icon for paying with PayPal! But when you check out, it's credit card, ShopPay or Gpay only and the "more" ways to pay does not indicate PayPal.

I was offered another product but it wasn't suitable for what I needed. Cellular Outfitters chose to ignore me and when I threatened BBB, they responded with a generic email. All I want is my money back. Over 5 months later and nothing! $50 down the drain. I will NEVER order from here again and I spent a good amount of money on this site

I am totally disappointed in Cellular Outfitters. What has happened to this company? In the past, I have ordered 3 other phone cases from this company and never had a problem with returning or receiving wonderful customer service. I ordered my 4th phone case about 10 days ago and I am totally dissatisfied with service and the "no return" policy. The phone case I ordered does not have the hole cut out where the phone camera lens is located. It is totally useless. I went online to see what I could do to rectify this problem, and I was directed some place where I was going to be charged $5.00 to ask a question. This is bizarre. I will NEVER do business with this company again and I certainly will tell my friends to avoid this company. This company's policy is totally unacceptable as far as I am concerned.

I was browsing for a cell case and that was all it took for the company to charge my VISA and send me case. I contacted the company to say that I never finalized my browsing but the company replied by saying that All Purchases are Final. This policy is on their website but it's not obvious when one is browsing. To make it short, NEVER DO BUSINESS WITH THIS COMPANY.

Grossly overpriced for barely functioning products. Unknown and hidden shipping costs drive the total cost well beyond reasonable. Total weight 4 oz. Cost to ship $30.00.

They were quick to say they processed my order and it was ready to ship - 9 days later nothing. No replies to my email and no phone to call. Had to dispute the charges.

I ordered a Samsung Note 10 phone case from their website which displayed $3.99 and offered free shipping, just for me to put my card details and pay I was charged $9.59 in total close to $6 of shipment.
I ordered February 27th 2022, and up till now March 12th, 2022, my order has not been delivered no update on when it would be delivered, no contact phone number just contact email of one "Anette" who responded to my mail that she would get back in 48hours maximum on my order. It is more than 1 week after the timeframe she proposed and there has been no update. It is 0 stars for me. These people ''cellularoutfitter.com'' are crooks never do business with them!

They don't show shipping cost and when you give credit card details they charge shipping whatever they like. This is a scam.

I purchased a case for my phone. It did not fit correctly.
I contacted them by email. It took two days for them to respond. Now they say if i pay for shipping they will send another item. All these products are from China! I will never do business with this company again.
Making me pay for shipping again will not work for me. No live agents!
The shipping cost more than the product!

Outrageous shipping charge not seen until the order is completed. Really shady! Stay away and find a better outfit.

When I ordered a screen protector for my iphone the price was just a little bit better than amazon with free delivery. I ordered with paypal and did not find out the delivery price until after I ordered which doubled the price, very sneaky

Like many others, I was misled into believing that they are a wholesale business and their prices were exceptional and priced very low.

Unfortunately, I didn't do any research of this company or price comparisons. I only compared them to Verizon and that contrast was all I seemed to need. I really wish I had read these reviews beforehand. I have experienced all of the problems that everyone here has who did not receive their product.

The shipping charges a very deceptive and should be considered fraud. You don't know what they are until you have entered your credit card information. And they are astronomical and deceptively advertised as USPS priority mail. Absolutely a lie. The product doesn't leave the facility for close to a week and then gets stuck at the shipping partner's facility which is actually some very very cheap long term shipping partnership called UPS innovations. Definitely not USPS priority mail as advertised.

The tracking information rarely gets updated. And isn't even accurate. My package was estimated to be here two days ago. Where is it?

They responded once to my complaint about the deceptive shipping charges. Even reimbursed me for half, I think. After that I got one response when I raised concern about my product still being in California when it was supposed to be delivered.

I do not have my product. No more responses. Is this fraud?

I will give them one compliment. The first person who got back to me seemed very considerate. Then a train wreck from there. I'm not happy.

I bought XIAOMI MI Bluetooth Single Ear Piece with Music Support, from cellular out fitter. The Bluetooth piece had soft ear buds that comfortably fits into your ears without causing any interruptions. The Bluetooth connectivity is very appropriate and can easily able to handle the device in travelling also. Bought this for good price.

I orders 3 tempered glass screen protectors and they sent me plastic.
I asked about returning them, and they will not reply.

DO NOT ORDER FROM THIS COMPANY! I ordered 10 cases for my employees cell phones and only one came in the mail. I waited thinking it will come later but it never did. I reached out to them about the issue and they asked to see the packaging. Who keeps the packaging in this era of E commerce? Nobody who isnt a hoarder. This is clearly their tactic to take advantage of people. Never ever ever order anything from this company unless you want to be extremely frustrated and a few hundred dollars short on a product. Good luck

Terrible products! Protective phone cover for $20 fell off whenever I dropped my phone. "Free" w purchase recharger was crap and didn't even plug into my IPhone 11. Phone case was bulky and ugly—returned for refund May 16, sent 2 emails along w photos of shipping labels and heard no reply. After 3rd email Demanding refund got notice of refund October 14,5 months later! Minus shipping and restocking fees. Would NEVER recommend this company!