Coleman FurnitureReviews 3,916

After receiving the product we signed off on the contract. When the delivery guy's left we noticed a chipped place and a scratch at the very top of the headboard. The delivery guys were great. I don't know how this happened. I contacted the company with no results.

Our piece is beautiful and exactly what we needed. We are seniors, I had just had shoulder replacement surgery, and my husband walks with a cane. We did not realize the delivery did not include uncreating and placement OR assembly. Our fault. The delivery people were fairly rude but at least did bring it into the house from the front porch. It took us several days to uncrate it but we're happy it came already assembled. Relatives help us place it. It was a learning experience for us so I suppose I should thank. We do love the piece.

Easy to order; descriptions good.
Item shipped packed well with white glove service.
Excellent staff who installed the items.

Furniture is nice. Sturdy well made and great look. Delivery up until home was good. Once got into home, delivery personnel couldn't deliver to finished basement. Wanted us to sign liability waiver when white glove delivery is part of price. We took it down ourselves and they gave us a credit, just need to be more specific on white glove delivery.

The main cushion was too short, leaves a gap on the side near the arm rest, looks terrible, they didn't replace it, just offered me a paltry discount. Very bad quality control and support.

I purchased this orange upholstered chair to replace an older one that had cat claw damage.
I was happy to see that the new one was exactly the same as the one that I had previously purchased including the color.

Our experience with Coleman Furniture was exceptional from beginning to end. The ordering process was easy, communication was clear and professional, and the delivery happened even faster than the original timeline they quoted us. The furniture arrived in perfect condition and looks absolutely beautiful in our home. We were impressed by the quality, attention to detail, and overall customer service throughout the entire experience. It's rare these days to find a company that exceeds expectations the way Coleman Furniture did, and we would gladly recommend them to friends and family.

From shopping to delivery, my experience with Coleman was very satisfying. First of all, shopping the website was very easy. I found a stylish dresser and nightstands with a design, finish, and number of drawers to meet my needs. The pictures, description, and detailed measurements made the process effortless. Free white glove delivery service was provided by a pleasant crew, who were polite, friendly, professional and fast. Once set up, the furniture exceeded my expectations and is absolutely beautiful in my bedroom. I almost forgot to mention the prices! My pieces are solidly made at a fraction of the cost I saw at stores I went to in person. I am a happy woman.

Wish I would've purchased this set sooner! The quality was quite excellent despite just a few loose threads on the pillows zipper stitching which I just trimmed off. Otherwise, my white glove team wrapped every piece carefully and considerately so my arrangement would arrive safely! They assembled it quickly and carefully while unwrapping. My living room looks so upgraded now and refined. I've received many compliments and look forward to sinking into this sectional. I know once I sit down I can kiss any obligations/duties I planned for the day away hahaha. Oops.

The BarcaLounger sofa we ordered arrived in the expected time frame. The delivery team were excellent and careful in placing the sofa inside. My wife and I love the new sofa. Very comfortable and stylish. Thanks Coleman.

I looked all over central Arkansas for a black leather couch that I liked without success. I was happy to find this one online. It was perfect for our pool house game room.

Shopping easier than in person buying. No pushy salesman. I was scared at first not being able to feel or sit on furniture before buying g but other customer reviews and photos helped me find the sectional I been looking for. Prices lower than stores in my area. Measurements were accurate. They even listed measurements for the door so you can determine if it would fit during delivery. Shipping easy, fast set up.

We received our bookcases and they were well packaged and had no damage. The delivery team was very careful handling the bookcases and did not scratch or damage our floors, house or the bookcases. We were very satisfied with our purchase. Our only complaint would be the several weeks it took from the time of our purchase to the actual delivery. If you are not in a hurry the price and product are worth the wait.

After talking to someone several times, I settled for a claim! I don't like the going back and forth a deal. They should have replaced it from the pictures I sent. So now it's in the garage not what it was intended for and I bought another cabinet in place of it!

Couldn't be more pleased with ordering, high quality furniture and white glove delivery!
Everything was amazing. Such a great price versus brick & mortar stores.
I recommend them highly.

I didn't appreciate the way the customer service team acted when there was an issue with the delivery. It's frustrating to wait for months for something you paid a lot of money for only for it to not fit through the door by a couple inches during the delivery. Your team called me in the middle of this, not to speak to the delivery team, help with my problem or provide any sort of customer service, but to let me know that if I didn't accept delivery I would be charged an additional 15% fee for nonacceptance. Not only did this not help my situation at all, it made me feel like the company didn't really care about the frustrating experience I was having during their delivery experience. Customer service should be about helping people figure out solutions, but instead your company added to my problems. We ended up getting the furniture through the door ourselves (the delivery guys gave up after a couple attempts). I do like the furniture but I'm not sure the overall wait and delivery experience was worth using your company over a competitor.

Horrible customer service, horrible product.

We were happy with the stools with the exception of one that came damaged. The full leather on top of one of the seats had not been painted correctly. I reached out to Coleman's but never received a response back.

Hard workers did well. Once done all pieces of furniture were tested. Once workers left found issues with the big sofa. Turns out a wire disconnected due to not enough slack once one seat was put back in position.