Custom OffsetsReviews 471

Fast and easy to order with a wide variety of wheels.

Everything was in great condition and received earlier than expected! Great products and fair prices. Would definitely go with custom offsets for future needs!

The whole process was really easy and straightforward even for someone with little experience in wheels.

I've been a loyal CO customer ever since I started my truck journey as Vetern_Ram. I consider them family now.

The center caps I ordered for my wheels were correct but the four screws that secure them to the wheel where a half inch too long. And your recommendation is for me to get in touch with customer service instead of you sending out the right ones

Easy as always fast free shipping the best in the industry.

I was sold wheels that dont work with my vehicle that the website said would fit, the wheels rub on the calipers.

I waited 2 weeks for any updates and got nothing. I then called in and come to find out the wheels hadn't even started to be drilled yet when they were supposed to be delivered that day! Another two weeks goes buy and I finally get the wheels in. They did not come with any valve stems, which the instructions state that they do, and none of the beadlock bolts fit. I reached out for help and never got anything back. Left to go get my own beadlock bolts and valve stems. Will never do business with custom offsets again!

Given a quote at mrwheeldeal so I was ok with that and ordered the rims salesman redirected me to custom offsets, did not know it was the same company either way did not get the price I was quoted in the end I payed 400.00 dollars more than I was quoted, yes I called and nobody new nothing or could help me sent them my original quote in a selfie I took of it still nothing my quote was right in there face to see, not happy and will put it on my Google review

Bought wheels and salesman called and upsold tires and tpms. Only to have the wheels ship with no tires and tpms and not mounted and balanced. Had to buy tires locally. Have multiple trucks and cans that I was going to outfit with custom offsets but not now.

I ordered a full set of wheels and tires from Comstom Offsets they used a logistics company called XPO Logistics is located at ******* McLean Rd, Mount Vernon, WA *******, which is about 30 min away from my house. I've been going back and fourth with both XPO logistics as well as Custom Offsets concerning my order *******, tracking number *******, for over a week and cannot gain a day of delivery? I either want my order undamaged and delivered or I want a full refund. Buyer Beware, I will never due business with Custom Offsets again due to their horrible customer service, they are the ones that should be fighting for me their customer to assure that I recive my order undamaged and on time and they are not. Furthermore I'd never recommend them to anyone ever... The above is copy of Wisconsin State BBB filed against Custom Offsets. I also reported Custom Offsets to my Credit Card company as a making a fraudulent transaction. Come to find out Custom Offsets used a logistics company that dosent even deliver to my address. How incompetent is that of Custom Offsets?

Kind of petty. But I spent a lot of money with custom offsets and I didn't receive a sticker for my truck. Besides that experience was great. Would order from them again. If they put a sticker in the box 😂

Viewers please read I went on custom offset website typed in my car. I needed rims and tires for purchase the set up that they require. I guess the tires a month later they will fit my truck huge so I call of course nobody answers leave a voicemail. Finally someone calls me back they said it's my fault I ordered those tires and I can return them and get the right size. I told them it was on their website but they said I could buy anything I want I understand that but I'm not a mechanic so I typed in the car I'm looking for tires and rims for, I made a slice in the packing to check out the rims I like them they gave me a shipping label. I shipped them back to get the right size and even swap. If not, they owe me money cause I'm trading a truck tire for a car tire no I owe them $700. I don't know where this came from besides a $200 restocking fee OK the other $495 I don't even know what it's for and they don't either as I emailed 5000 emails later to find out what it's for and they don't know, so I gotta make an even swap. You guys messed up the size in the first place so there is no even swap even if I went with the cheapest tires I still owe money when the tires I bought $1000. The cheapest ones are 600 but I still owe money, has that make sense they're saying I owe $135 and I bought the $#*!tiest tires they got but guess what I'm something else for my set up I need hub spacers good thing you didn't send it again with the wrong $#*!. This company is a con artist. I recommend anyone that to go through somebody else local. This is my second order through them. My first order one year two days later I found my rims were corroding in my storage unit in the winter because I took them off for the winter guess what one year warranty not covered two days after my warranty over is when I found them all corroded to $#*! junk don't go through them. Tell him to pick up the phone to it's 2024. You don't have to email everything pick up the damn phone.

Awesome CS Team and user friendly website. Keep up the great work team. I would definitely recommend this company.

I place my order and the very next day was shipped, my experience was the best it even arrived 3 days earlier then expected delivery day I was so happy I was able to receive them before my birthday wheels were perfect mounted and balanced no scratches or anything they did and awesome job

I went back and forth through 100+ emails with a representative about a problem, after all that, a new representative took over and started asking me all the same questions and tried to make me do everything all over again. And they still never fixed my problem. Stay away from this company. Shop local.

Andrew saw I was looking at multiple sets off wheels and tires, took the time to call me and helped me out by picking, and helping speed the process up to get them mounted/balanced and shipped to me faster. Would recommend him to anyone! I'll also use him on my next purchase

Never Again! Once they have your payment method and you get the sorry we are out of stock email all phone calls and emails will go unanswered. Customer service will pull a cease and desist. If you have questions, don't bother calling, it is as if they have caller ID and if your payment has cleared they cant be bothered talking to you. You will get the voice message that they will get back to you before the end of the day. Don't hold your breath waiting for that call. If I can save just one person from this BS company than this post was worth it.