DirecTV

I ordered direct tv. It took over an hour to hookup and load. Now I am told you need a smart tv to get channels in another room. I am now told I need a firestick (Whatever the hell that is) To get the channels. Finally I am told I have to g=register and I tried numerous time and now it says my e mail isn't eligible. I miss the 80's You plug in the tv and the cable and in 5 minutes there you go. Now it's passcodes, passwords, firesticks and stuff I never even heard of. The price is cheaper than cable but frustrating to hook up and customer service is a joke.

Awful service! The cut my service off before they debit y account. Contacted customer service and all they could say was sorry to hear that. Do not waste your time with this service. No grace period

After connecting to Direct TV, I realized what a big mistake it was. The technician did not have the TV display and the remote control working right. The technician also misplaced or stole some of the previous TV companies equipment. When trying to get the equipment back I learned how poorly Direct TV is managed. The technicians don't have a clue, the phone people who all have a terrible foreign accent cannot help with anything will just put you on hold, l've spent hours on the phone and gotten no where and have no where to go with my TV problems. I'll have to pay for the stolen part and now have 2 years of terrible TV. Don't make the same mistake I did.

Paid for a service like ESPN but forget the channels beçause they ate in a dispute with ABC. I PAY FORE CHANNELS AND I EXPECT TO GET THEM NOT A SORRY WERE ARE IN A DISPUTE. I WANT THE CHANNELS THAT I PAY FOR AND NOT BE RIPPED OFF AS SOON AS I CAN I WILL CHANGE TO ANOTHER PROVIDER! I AM TIRED OF THEIR EXCUSES AND THEIR LACK OF CONCERN FOR THE CUSTOMER AND KEEP THE CHANNELS THAT WE PAY FOR AVAILABLE
DIRECTV GET IN THE GAME OR LET US OUT OF OUR CONTRACT SO WE CAM FIND A PROVIDER THAT CARES ABOUT THE CUSTOMER NOT THEIR BOTTOM LINE.

Cancelled my service over a year ago because the price kept getting higher and higher. A year latter they called and said I owed 187.00 for equipment not returned. I returned everything they gave me via ups. They called and said they received it. When I told them they said oh sorry it was for an outstanding balance and threatened to ruin my credit and send it to an agency. I had to pay it. I recommend staying as far away from these people as possible

Don't sign up for Direct tv they are a terrible company that treats there customers like crap. Then when your finally out of your contract they don't even allow you to choose when you wish to quit your service. Don't give them any of your hard earned money.

We switched from Cox to DIRECTV. When our two-year promotional contract expired, our plan doubled in price. When I called to cancel, I was transferred over to retention and they told me that they could save us money and we could keep our plan if we switched our two bedroom boxes to the streaming app. We mentioned that our remotes were not working correctly and needed someone to help us fix them at which time it was suggested to switch to a genesis remote and box. This gentleman explained that the streaming app would save us money and that the genesis box and remote would be better than the current remotes We currently had because we could just press a button and talk into it. We decided to give it a try since it lowered our bill and would not have to sign another 24 month contract. Or so that is what we were told. Ever since we switched to the streaming app we have lost the ability to stream the majority of the channels that are included in our Choice package. I have repeatedly called support and technology and every time I call I get a different answer of why I cannot see my channels. The first technician told me that streaming does not include HD channels, I asked him why we were not told this when we switched over and we were transferred over to technology. The gentleman and technology told us he would check our system and try to add the channels back. I went through unplugging and resetting the main box several times. Then we had to turn all of our televisions on and reset the box again. He was able to add one of the channels that we lost channel 252 but said the other channels were not available on streaming I called DIRECTV and asked to cancel the service since we were paying for a Choice package and unable to watch the Choice package. At that time I was told that I was in a two-year contract and that in order for me to cancel it would cost us over $200. I explained to him from the notes that I took that the gentleman that we spoke to explained to us there was no contract and that if this did not work out for us we could call back and cancel. His reply was that representative gave us incorrect information and that we were tied into this contract. Since then I have called several times because we can't see some of our local channels and they have had to transfer us to technology to have them put us on hold and play music for 30 minutes to try and fix the issue we were having that particular day. My husband said that since we are stuck with the service, he wanted to watch baseball and asked me to call and see if there was anyway we could get a package to watch the Chicago Cubs. I called and spoke to someone and added the MLB MARQUEE package to our current choice package. I asked the gentleman to stay on the phone with us to make sure all of our TVs would be able to access the marquee package. We stayed on the phone with this gentleman that added the package until all of our televisions were able to display the games after numerous resets of our system and were able to watch the games on both the genesis box and in the bedrooms with the streaming app. Today I was sick and was in the bedroom and turned on the TV and access the DIRECTV streaming app to watch marquee and the Chicago Cubs and an error message came up and said I needed to subscribe. I am already a subscriber so I called support and he could not figure out why I cannot see the marquee channels. He gave me the phone number for support again and told me I needed to call them to find out why we can't view the MLB Marquee Package that we are already subscribed to in paying for. I am tired of calling every time I wanna watch a channel that should be included and able to view on our televisions. Has anyone else had these issues? I am ready to file a complaint anywhere and everywhere I can because I just can't get anyone to help me.

My TV has worked about3 hours in the 6 weeks I have had direct TV. I have spent about 10 hours on the phone with so called technical experts who are rude, insolent and worthless. I have been told twice a supervisor would call back and none did.
The contraption they sent me to stream direct TV is defective yet they insist on repeating worthless exercises to confirm and then still haven't sent new one.
Direct also does not work on vizio which is one of my televisions.
Nothing is better than Direct. Then you at least are not paying for nothing.

They don't have a half star no zero force to pay 460 for service that they couldn't set-up at all robbed without a gun

They said I shorted them on a payment.I payed full payment for 6 years perfect payment history.I sent them proof of payment and the still suspended my acct.
I call customer service again they wanted me to pay a balance.I said no way am I going to pay again,so they said pay or cancle.
Spectrum will be here at 8 am to hook me up.By direct tv your customer service is horrible get your act together.

Terrible customer service, they didn't show up or call twice in a row for the same issue. Both times I called they didn't know what I was talking about and spoke badly about the previous customer service employees I spoke to not doing their jobs. I was not offered help with figuring out how to fix our issue but I was scheduled in 20 days. We have been with direct tv for 10+ years

La peor compañía que puedas tratar te ofrecen algo engañándote y luego no dan la cara.les pedí q cancelaran el servicio y me lo desconectaron de mi TV pero nunca lo cancelaron 2 meses después cuando veo una factura en mi tarjeta los llamo y me dicen q yo nunca lo había cancelado cuando anterior mente les supliqué q lo quitaran y además me desconectaron el servicio. Cuando lo logro cancelar me cobran la factura por la cancelación eso fue a principios de mes y luego me mandan otra factura por el mes completo cuando ya yo no tenía ni las cajitas para ver nada y cada vez q llamas es alguien nuevo diciéndote otra mentira no se puede confiar en ningunos la peor atención al cliente q he tenido en mi vida. Nunca hagan negocio con esa compañía les evito uno de los peores momentos de su vida. La mentira y la estafa me costó 1000.

Waiting for Direct tv to answer the calls is crazy last time it took them 1 hour and 40 minutes today I got to 50 minutes and hanged up can't even get someone on the phone it's crazy switching back to xfinity I can't belive Direct tv and last person I spoke too a few weeks ago screamed at me and my husband and told us to shut up I asked if he could talk to us politely he said no and if we didn't like it he can hang up and we could wait in line again.

I ordered DirecTV and when the technician came to my home he told us that he had to run wires and drill holes in the wall and we told him we did not want the service and even spoke to his supervisor and told him we did not want the service. We assumed since we told two people with DirecTV that we didn't want the service that they would not bill us. I received 3 months of billing and they told me too bad because I didn't pick up the phone an cancel. Why do I need to go out of my way to call when I already told the technician and his supervisor that I didnt' want the service. Don't get scammed like I did.

I called today, 03-04-24, due to my directv not working well. We talked to a rep on 03-03-24 and we asked to have our equipment swapped, to which they agreed. I got the confirmation email on the 4th and they told me I'd have to sign a commitment for 2 more years. I've been a customer since 1998 except for 2'years. So I called them and inquired about just getting WORKING equipment they said SURE, you will need to commit for 2 more years. So, I'm guessing cable here I come, sure glad I was loyal.

Horrific... the people from a foreign country use 'filler words' to extend the conversation by at least two times the necessary time on the phone. I have come to tell these people gently... please stop using extra words... please do your job quickly and efficiently because my time is valuable. At least this stops the chatter in my ear... they can not move quickly... period and service other calls while they put you on hold for five minutes at a time. And, if you ask to speak to a supervisor, you'll get no one but a false promise that a supervisor will call within 30 minutes. If you get a bad rep on the phone, ask to be transferred to someone different because you can't understand them. I will never use this company for anything... ever again. AT&T is now DirecTV... done with both. And if you get SETH on the phone, get ANYONE else but him to help you. I am copying and pasting this review to any site that will take it. They don't send reviews after calls -- they don't care about customer service... period... know that before you waste your time and money.