eDreamsReviews 14,451

You have clearly hidden the cancel prime memvership tab, its unlawful. I have't been able to find it over last two weeks. So the trial has tried to automatically start, I want to CANCEL. Registering it here before start of business today.

I close a airticket one time and i did not understand that choosing a prime ticket i buy a prime annual registration for 99,99 euros. The system is not friendly and they did not give you any information that there is a charge of 99,99 euros annual charge if i choose the prime price. Today I call them to cancel it and refund my money because i did not use this services and i will not do it and the answer is we did not give me a refund. What a unethical practice from a company, no friendly at all they do not care about the clients. I will never buy from them and i suggest to all of you to never never buy from them tickets.

Aerolíneas Argentinas changed my flight schedule, making my connecting flight impossible. However, eDreams never properly informed me about this critical change, and unbelievably, the updated schedule was not even reflected in their own system.

For 14 days, I tried to resolve the issue through every possible channel — chat, emails, and international phone calls. I spent countless hours speaking with agents who continuously transferred me to other departments without any real assistance. Several chat sessions were automatically disconnected, forcing me to restart the entire process over and over again.

I was repeatedly promised callbacks, urgent handling, and solutions within 24 hours. None of that ever happened.

The most unbelievable part is that after 14 days of communication through chat, phone calls, and emails, the replacement tickets were finally sent to me only on the actual day of departure.

The stress, uncertainty, and complete lack of communication from this company were unbelievable. Even after all this time, nobody was capable of providing clear information or taking responsibility for resolving a problem caused by an airline schedule change.

This has honestly been one of the worst customer service experiences I have ever had in my life. I will never use eDreams again and I strongly advise people to think twice before booking through this company.

It's really unfortunate to say that eDreams and its premium service was a total scam. The company kept on promising 80% of flight price back in case of cancellation, a statement clearly visible on pages. Yet when asked for over the phone, I was informed that it was only within first 24 hours. I even tried it in first 24 hours and I always got a "Technical error" message on the app and website and when I finally got hold of the team, the 24 hours were gone.
I lost the flight amount. There is ZERO value add for the premium service. Do not waste money.

I purchased flights understanding I would get my boarding passes but message said I had to go directly to the airline as they could send my passes.
I tried, using the references they gave. No luck. Invalid.
I had to purchase more tickets directly from the airline as I was in a state. I'm 70 and not great with some technology. But had I been able to speak to a real person I believe the issue could have been resolved. I've asked about a refund but told no. The tickets I purchased from them were not refundable.

After correctly selecting the passenger during the payment process, your system changed the passenger's name to my favorite passenger from my Prime account. It's impossible to change the passenger in your application, and I will have to pay extra fees to the airline operating the flight. I don't need to buy eDreams for this, as I don't get any benefits besides it being more expensive.

I purchased a return flight from bhx to istanbul but Edreams have messed up my return flight code and it is not being accepted to check in by Pegasus Airlines.

The outbound flight is fine but the code given to me by Edreams is 8 characters long and Pegasus PNR codes are only 6 characters.

Pegasus blaming Edreams for issuing incorrect code and Edreams are saying its "not their problem"

Leaves me over £800 out of pocket for retirn flight that doesnt exist.

Edreams need to contact me urgently to resolve this as i am due to fly home to Birmingham tomorrow morning!

Pete Sutton

+ 44 7949 *******

On November 24,2025, I booked tickets to Marrakech on March 9,2026. The flight was canceled by IBERIA due to the situation in the Middle East. On the same day, I contacted EDreams customer service, spoke with a service representative on Messenger, and received confirmation that the money would be returned. To this day, I have not received any refund, although IBERIA confirmed to me that the money was returned to the EDreams agent on March 19 (I have confirmation from the airline that the refund was made). After many inquiries to EDreams, I was contacted on WhatsApp by impostors trying to obtain my credit card details. Until this incident, I was an EDreams customer. From now on, I warn all potential customers not to approach their company.

Excellent. I booked a flight to Europe. Business class. This was the cheapest among 10 competitors. By far. The same with the hotel. Keep up your good work.

Before buying the flight
They said everything is gonna be fine don't worry and ofc last minute when your on the plane they message you part of your flight is cancelled and the part is not charged and the charged part is not refunded somehow, because later on i had to buy a new ticket from the stop where i was so yeah basically its a ripp off they see a cheap flight but at the end you have to pay double for amount.

Disappointed 😞

I was a little unsure when I joined E dreams but I'm glad I did join. I have booked two trips away and booked a hire car on one and hotel. Very happy on the savings each holiday £150 to £200 saving. I compared the cost on other websites and they were dearer than E dreams. If your going to book 2 to 3 holiday breaks Edream is the place to go in my opinion easy to use and follow app very good service

Because "my plane" took off without me due to a communication short circuit! Even though I had been waiting there for more than 2 hours!

Sorry but I was not pleased more concerned if my booking was really done. One email said congratulations you are ready for your trip. Another email said your check in is incomplete. Now wouldn't you be concerned."and I am a senior.

Excellent site - easy to navigate and great prices.! Will definitely use again. Don't book anywhere else until you check prices on Dreams.!

Today, an unexpected flight to take. Last minute booking. Easy to book, for good price.
Today at Prague airport, very clear, easy to find our way. Fantastic nice and helpful airport crew.
Non-problem flight to Dusseldorf. So, we were very happy to be at our destination.
Great job guys (and girls).