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Exclusive Craft Collections Reviews Summary
Exclusive Craft Collections is an online store offering a wide range of DIY crafts and supplies, including art materials, sewing and knitting supplies, and more. They provide fast shipping and live chat support.
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I never received my order and I would like a refund. There is no shipping confirmation and no one to contact. This company is a scam.
Customer service has been very responsive. Appeared in to be issues with USPS scans and they worked to update the shipping quickly.
I placed an order for some work related supplies. It was first time ordering with this company.
I never received a tracking number. I called to find out tracking info and was told they never shipped the item. I am now desperate for this as a basic in my work, and it's a week out on Amazon. Trying to avoid shipping on Amazon and give orders to smaller companies, but this is what happens
When I called to check on my order I was told that they would text me about where my order was. I looked today on my credit card statement and found they have given me a credit. I guess I am not getting my order!
Questioned the status of my order as after 1 week I had not received dispatch information. Only to then receive an email saying my payment was going to be refunded with no explanation!
I have emailed twice that I have had no notice that the package has shipped and when I go on the website, it doesn't list my order. No one has gotten back to me and I haven't received the package. Totally not happy can understand if something happens but they should reach out and let me know. I've had no communication since I put in the order and received the receipt.
The main item that caused me to plane my order was never delivered. I did receive a refund, but I was relying on the items to arrive in a timely manner. Now I need to start the search all over again. If something is not available, take it down from your web site.
After searching for my products online I found the pricing here the best. I ordered quickly and the items were packed well and shipped to me without a hitch. Thanks Exclusive Crafts Collection!
This was the worst shopping experience EVER! Took my money and did not give me the product. Tried to talk with customer service rep. She refused to help or let me speak with someone else. Then lied to me regarding what they would do. Ridiculous. Absolutely awful.
I found several cross stitch kits at amazingly low prices here, so I decided to place an order. After I placed the order, I received an order confirmation email, but waited one week to contact the company as they hadn't sent a shipping notice. After a strange phone call to them (the rep, who was coughing profusely on the phone, said the system "was down" and would have to call me back), things were eventually sorted-out and I did receive the items I ordered. The items are in perfect, new condition and I'm very happy with them. Not sure I'd order from this company again, however.
The picking up phone by a representative who was coughing is not a sign of bad service. I am glad that you received order that is utmost important
Regards,.
Customer SErvice
Dear Customer,
Thank you very much for considering our request and giving us the opportunity to correct the issue. The error has now been resolved, and you may securely place your order at your convenience using your preferred payment method.
Regards,
Customer Service
My order never showed up. After a few weeks I contacted them, that when I tracked the order it was not moving from their area. They did reply to my email and we tried to reorder but ended up canceling it and refunding me. Not sure if I will try them again.
Thanks alot for your feedback. Wonderful Feedback, I am grateful
Regards,
Fatema
I was so happy to find a skein of discontinued yarn that I needed to finish a knitting project. At first I was afraid I would never receive the yarn, because I wasn't aware of this web business. The yarn came as promised in perfect condition. I would use this e-business again. There may have been a third party involved in the shipping because I was unable to track the order thru each stop, thus I was very happy when the order showed up.
Dear Amy,
Thanks for your valuable feedback
Thanks
Customer Service
When I got my order one of the inks had leaked. I'm working with customer service now. Update to follow.
Ps be careful their email went into my spam folder.
Dear Ashley,
Thank you for your feedback.
We responded to all your messages within 24 hours. It is possible that our messages may have gone to your spam folder due to your email inbox settings. However, we promptly addressed and resolved your concern.
Thank you for your understanding.
Best regards,
Customer Service
I was short 2 skeins of yarn for an afghan. Found just what I needed at Exclusive Craft Collections. Great price. Easy to order and speedy delivery. Very satisfied customer.
Dear Maey,
Thanks for your valuable feedback
Thanks
Customer Service
I can't say if I am satisfied or not as I have not yet received my order that was placed one week ago. I have not received notification of it being shipped yet.
Dear Customer,
We would like to clarify that you have received three timely email notifications: one when you placed the order, and two when the order was shipped. We suggest you to recheck your inbox and confirm. If required the messages can be forwarded to validate our statement.
Regards,
Customer Service
Great prices and fast shipping, will shop again soon
Thank you for your valuable feedback
I placed an order over a week ago and the receipt said most items ship within one day and I would be informed when my items shipped. It has been over a week and I've heard nothing.
Dear Debbie,
Thank you for placing an order with us. Your order was on backorder, and we tried our best to arrange it, but unfortunately, we had no ETA. Upon noticing this, we promptly returned your money.
We kindly request that you update your review and give us another chance to fulfill your order.
Regards,
Customer Service
Good prices for the products. Easy to navigate the website and to check out
Thank you for your valuable feedback
Easy to navigate website and fast shipping. My items arrived intact and as I ordered them.
Thank you for your Valuable Feedback
From the business
Exclusive Craft Collections is your one-stop shop for all your art supplies, home décor, school and office supplies, paper crafts, candles, pet supplies, and many more. We are a team of professionals who aim to bring every item you need at your doorstep. Being the US’s biggest reseller, we have over thousands of best-selling products in our online store. All our products are available at affordable prices, rest assured they are of the highest quality. For your convenience, we offer FREE shipping in 48 contiguous US states.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
The History- You mentioned that out of 15, you received 4 and 11 were missing. Additionally the problem has been reported after a week and not same day. I mentioned share the outer packaging and shipping label. You told you threw it. I checked our scans all 15 quantities were righfully sent. If you would had provided proof I in writing mentioned mulitple times will get it investigated. But you did not provide any evidence. I respectfull told I am unable to assist. My asking proof was valid and not disrepctful.
Regards,
Fatema