FindBrideReviews 238

Hello Erkki,

Thank you very much for your kind feedback.
We truly appreciate you taking the time to share your experience with our service. Your opinion is important to us, as it helps us continue improving and providing better support to our customers.

Should you ever need any assistance, please feel free to contact our Customer Support Team — https://help.findbride.com/submit_ticket

All the best,
Martin

Hello,

Thank you for sharing your experience. We appreciate the opportunity to provide clarification and context for readers.

We are genuinely sorry that your personal experience on the platform did not develop in the way you had hoped. Building meaningful connections can be complex and emotionally challenging, and we understand how disappointing it can be when plans change or expectations are not met.

That said, we would like to clarify that the initial matter raised with our Customer Support team concerned the removal of a member’s profile. As previously explained, the profile in question was deleted strictly at the explicit request of its owner. A member’s voluntary decision to discontinue use of the platform does not constitute a violation of the Terms of Use or the Anti-Scam Policy and does not serve as grounds for refunds or compensation.

Regarding travel and in-person meetings, the Company provides dedicated meeting-assistance services only upon a client’s explicit request and exclusively in cases where the client plans to travel to the lady’s country. These services are designed to support initial meetings and may include coordination assistance, professional interpretation, airport transfer arrangements, and logistical guidance. Any meetings, travel plans, expenses, or decisions made independently by members without involving these services remain outside the Company’s reasonable control and are the sole responsibility of the parties involved.

All female profiles on the platform undergo a mandatory, multi-layered verification process prior to registration. This includes identity document checks, anti-scam and blacklist screening, and video confirmation conducted by local partner agencies. Profile photos and media are submitted only by the profile owner through the agency, reviewed locally, and subsequently subjected to additional, independent review by our internal Moderation team to ensure full compliance with platform standards and security requirements. This process allows you and other users to be confident that each registered female member’s profile is verified, authentic, and that all information provided by the member fully complies with the Website’s Policies.

If you have specific concerns, suspicions, or supporting evidence regarding the authenticity of a female member’s profile, we kindly encourage you to contact our Customer Support team directly — https://help.findbride.com/submit_ticket — where relevant information and evidence can be forwarded for thorough investigation and re-verification procedures by our Verification and Anti-Scam teams. These teams are specifically equipped to conduct thorough assessments in accordance with our Website Policies to ensure the highest level of safety and security for all our members.

While we regret that your experience was not a positive one, we sincerely believe that somewhere there is a person who will truly appreciate you and surround you with genuine care and affection. We also confirm that the processing of your request, as well as all actions taken during the review of your support ticket, were fully aligned with the Company’s Terms of Use, Privacy Policy, and Anti-Scam Policy.

Hello Jarek,

We regret that this is how things felt from your side.

First and foremost, we want to clarify how communication works on our site.
Making purchases is part of the process to obtain Credits for using our services. Each Credit spent supports the various departments, including Verification Department, who work to ensure your safety and enjoyment on the platform while helping you build a connection with a special member.

Our priority is to provide security and convenience for all members. This is why the direct transfer direct sharing of personal contact details is not allowed. If personal data is transferred outside of the Contact Request rules, we won't be able to protect you in case of fraud or harassment.
To foster genuine connections, we introduced the 1500 Credit rule based on feedback from men and women. This rule encourages communication, allowing both partners to better understand each other and increasing the chances of a successful story.

Like any rules on any other websites, platforms, or in any companies, they are present and implemented for a reason. The main purpose of any agreements and policies is to ensure customer safety. We understand that some of the rules may seem counterintuitive, but in fact, they are designed solely to ensure your safety. After all, if you share personal or contact information in correspondence on the website and a scammer takes advantage of this data, we understand that you, your data, your funds and your loved ones may be at risk.
Therefore, we are obliged to take all necessary measures to ensure your safety, which is why direct transfer of contacts on the website is prohibited.

Please do not hesitate to reach out if you have further concerns or need clarification — https://help.findbride.com/submit_ticket
We are always happy to provide you with the assistance you need.

Hello Richard,

I’m sorry that this is the impression you’ve been left with after using our services.

The safety and authenticity of our members remain one of our highest priorities.
Before any lady’s profile is approved for registration on the platform, it undergoes a multi-stage verification process designed to confirm identity, documentation, and overall profile legitimacy. These procedures have been continuously refined over more than a decade to maintain the high level of trust our clients expect.

In certain cases, you may notice that a lady’s writing style changes over time. This can occur when a member initially relies on professional translation assistance provided by the local agency, and later begins to compose messages on her own using her personal knowledge of English. Such transitions are not common, but they do happen — and they may understandably give the impression that “two different people” are writing. Please rest assured that this alone is not an indication of inauthentic activity.

Should you have any doubts about a specific interaction, we truly welcome the opportunity to review the case in more detail.
Our Verification Department will be glad to assess any concerns to ensure your peace of mind and strengthen the overall security environment for all members.

If you ever encounter a profile or communication that seems unusual, or if something simply does not feel right, please contact our Customer Service team — https://help.findbride.com/submit_ticket
We will be happy to assist you and address your concerns with the thoroughness and attention you deserve.

Your reports help us maintain a safe, transparent, and reliable environment for all our members.

All the best,
Martin

Hello Alexandre,

We sincerely thank you for such an extensive and detailed feedback.
The opinion of our customers is important to us, because it helps us to make our service even better. And especially when the opinion is so sincere and honest.

If you need our help, do not hesitate to contact us. Our support agents are always ready to provide you with the necessary assistance — https://help.findbride.com/submit_ticket

All the best,
Martin

Hello David,

We have the strongest Anti-Scam protection in the industry. Specialized affiliate dating agencies conduct interviews with each lady, take copy of her ID, and record confirmation video. This way we ensure that every lady is real.

We would like to note that ladies are not prohibited from registering on other dating sites, this is not a violation of the Terms of Use or Anti-Scam Policy. They are as free to register on other sites as men are.

Your request to our customer support was also followed up with the most thorough work - a strict check of the site member you indicated was carried out based on your complaint, including a re-check of all her documents. As a result of the check, it was established that the lady is real.

If you have any other questions, do not hesitate to contact our support agents — https://help.findbride.com/submit_ticket
We are always happy to provide you with the assistance you need.

All the best,
Martin