FreelancerReviews 20,230

The verification process was pretty simple for me. I was guided step by step during the interview so I didn't get confused. Even though I am not very fluent in English, Anaiah conducted the interview in such a smooth and friendly way that I didn't feel uncomfortable at all. She gave me enough time to speak and made her questions easy to understand, which helped me answer each one properly. She was helpful and explained things clearly. After completing everything, my badge got activated within 24 hours. Overall, it was a smooth experience and I didn't face any issues. Thank you so much, Anaiah, for everything.

I am writing this review to share a real experience and to ask important questions about freelancer protection on Freelancer.com.

I completed a project worth USD $1,050 and delivered all agreed work exactly as requested. The client reviewed the work, approved it, and released the milestone payments.

Before accepting the project, I carefully reviewed the client profile. Freelancer.com displayed the client as:

Identity Verified
Payment Verified
Deposit Made
Email Verified
Phone Verified

In addition, the client had completed previous projects and had positive reviews from other freelancers.

As a freelancer, I relied on these verification badges and trust indicators when deciding whether it was safe to proceed. I believed that if Freelancer.com displayed a client as verified and allowed funded milestones, the platform had already performed the necessary checks.

After the work was completed and the payments had been approved and released, I was informed that the client's account had been closed due to violations of Freelancer.com's Terms and Conditions and that the funds were being reversed.

The result was that I lost USD $1,050 despite:

Completing the work
Delivering the work
Receiving client approval
Receiving released milestone payments
Following platform procedures

What concerns me most is that I had absolutely no visibility into the client's payment source, fraud status, compliance review, internal risk assessment, or account investigation. Only Freelancer.com had access to that information.

If the platform later determines that a client's payment source is invalid, I respectfully question why the freelancer is expected to absorb 100% of the financial loss when the freelancer had no ability to detect or prevent the issue.

I also received repeated references to the Terms and Conditions and was offered 1,000 Freelancer credits as a goodwill gesture. However, credits cannot replace an actual financial loss of USD $1,050.

The central questions remain:

1. If a client is shown as Identity Verified, Payment Verified, Deposit Made, Email Verified, and Phone Verified, what protection do those trust indicators actually provide?

2. If freelancers cannot safely rely on those indicators, why are they prominently displayed as trust signals?

3. Why should a freelancer bear the entire financial loss when the issue originated from a client account and was not visible to the freelancer?

4. If approved and released milestone payments can later be reversed, what assurance exists that freelancers are operating in a safe and predictable marketplace?

5. What responsibility does the platform accept when freelancers rely on platform verification systems and make business decisions based on those representations?

My concern extends beyond my personal loss. If a verified client with completed project history, positive reviews, approved milestones, and released payments can still result in a freelancer losing earned income, then every freelancer on the platform should understand that risk.

I hope Freelancer.com will provide a clear public response addressing these concerns and explain what practical protections exist for honest freelancers who complete their work in good faith.

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I encountered an account block at the stage of filling out my portfolio to provide proof of my work to potential clients, for which I received a permanent block. The fact that such a large company cannot block link validation at the initial stage of filling out the portfolio, not giving an opportunity to fix the situation, makes one wonder. I am an active developer with experience and education. https://kotfil.space. My attempts to rectify the situation were ignored by the administration.

I have been using Freelancer.com since 2014 as a full-time freelancer, and it has been a great experience overall. It is a highly professional freelancing platform with real clients and genuine projects, which makes it reliable for long-term work.

One thing I truly appreciate is their support system — it is quick, responsive, and always ready to help whenever needed. This gives a strong sense of security while working on the platform.

Their terms and conditions are well-balanced for both employers and freelancers, creating a trustworthy environment where both parties can work with confidence.

Recently, I successfully completed my Verified Freelancer interview and earned the badge, which was a smooth and professional process. It further strengthened my trust in the platform.

Overall, Freelancer.com has played an important role in my freelancing journey, and I highly recommend it to anyone looking for a reliable and professional freelancing marketplace.

The overall experience was highly professional and well-organized. Barry maintained clear and timely communication throughout the process, which made everything smooth and easy to follow. His guidance was thoughtful and supportive, ensuring a comfortable and efficient experience from start to finish. I truly appreciate the level of professionalism and responsiveness demonstrated, and I would be glad to engage in future opportunities again.

I had the pleasure of speaking with Berry during my verification process, and I must say he was truly outstanding.

Berry was highly professional, patient, and genuinely pleasant throughout our entire conversation. He explained everything clearly, answered all my questions without rushing, and made the whole process feel smooth and stress-free.

I am really grateful that I had the opportunity to talk with such a competent and kind professional. It's rare to encounter someone who combines professionalism with such a friendly attitude.
Thank you, Berry!

I had a very smooth and positive experience with Freelancer.com. The platform makes it easy to understand project details and quickly connect with clients. The workflow is clear and efficient, especially when sending proposals and managing communication.

I also want to highlight the support — Barry was very professional, responsive, and helpful throughout the process. His communication was clear and made the experience even better.

Overall, a great platform for freelancers looking for consistent opportunities and a reliable working environment.

I recently completed the ID verification process on Freelancer.com and I'm genuinely impressed by how smooth and straightforward it was. As a freelancer looking for work, getting verified feels like a big milestone, and the platform made it hassle-free.

The verification steps were clear, the process was quick, and it gives both freelancers and clients the confidence they need to work together professionally. A verified profile really helps build trust and opens up better opportunities.

Overall, Freelancer.com has been a great experience. Highly recommend it to anyone looking to kickstart or grow their freelancing career