GEICOReviews 141

GEICO's 1.4‑star rating isn't a mystery, it's a warning. And after what I've been through, I'm shocked it's even that high. My experience with this company has been nothing short of infuriating, incompetent, and downright unethical.

My wife was rear‑ended by a GEICO‑insured driver. The other driver was ticketed. The fault was clear. This should have been the simplest claim imaginable. Instead, GEICO turned it into a six‑week disaster — and the most unbelievable part is that we are GEICO customers ourselves.

My car has been sitting in a repair shop for over a month and a half because GEICO simply refused to do their job. They didn't follow up. They didn't coordinate. They didn't communicate. I had to chase the repair shop myself because GEICO couldn't be bothered to lift a finger.

And after all that negligence, GEICO still refuses to cover the full cost of the repairs, on an accident their own customer caused. I am now being forced to pay roughly $600 out of pocket for damage I had absolutely nothing to do with. That is not an oversight. That is a company choosing to dump its responsibilities onto its customers.

As if that weren't enough, GEICO also made me return my rental car, leaving my family without a vehicle while my car sits unfinished in a shop. Again, this accident was not our fault.

This company is the definition of "take your premiums, abandon you when it matters." I am already searching for a new insurer and will never return to GEICO. They have shown me exactly who they are.

If GEICO treats one of their own customers this badly, imagine how they'll treat you if you're hit by one of their drivers and you aren't insured with them. This company is a liability, not an insurance provider.

Complaint:
On September 26,2025, a GEICO representative quoted me $2,048.78 for my auto insurance renewal with $500,000/$500,000 liability limits, plus a $60 driving class discount once all drivers completed the course. This is the quote I expect GEICO to honor. Instead: GEICO has refused to honor that quote, leaving my policy at lower liability limits. My premium has been raised 26% over the last six months, without explanation, even though no such increase was approved in New Jersey. Calls and emails to GEICO's executives, including CEO Todd Combs, have gone unanswered (last unanswered email: 10/1/25). When I called again on October 1,2025, I was told underwriting "rejected" restoring my prior liability limits — limits I previously carried with GEICO. There was no reasonable basis for denial. Incorrect limits now inflate my umbrella coverage, adding further costs. I have documented all calls and emails. I also asked GEICO to review the September 26 call recording to confirm the quoted rate. Despite being directed by GEICO's social media team to "chat online" for help, and speaking with a polite representative who acknowledged my issue, no one ever followed up. My Demands: Honor the $2,048.78 renewal quote plus the $60 discount after course completion. Restore my $500,000/$500,000 bodily injury liability limits and correct my umbrella coverage. Provide a written explanation for the 26% premium increase in New Jersey. As both a long-term GEICO customer and a Berkshire Hathaway shareholder, I believe Warren Buffett would not be pleased to see GEICO treating policyholders this way. I have also notified the New Jersey Department of Banking & Insurance (DOBI) and have shared my story with local and national media already covering GEICO's steep rate hikes. This situation demands immediate resolution before my policy renewal on October 20,2025.

I wouldn't recommend them to the devil ( well yeah, I SURE WOULD)they are the worst ever! I've been on the phone for hours trying to get roadside assistance. I am not getting any roadside because they will not send anyone unless I come up with around $1000 to pay for it! All I need is a tire and they could not even do that for me. I would recommend them for nothing! It's like paying someone just to piss you off ITS BEEN 3 HOURS! THEYRE NOT SCENDING ANY HELP! THANKS FOR LEAVING ME STRANDED! WITH MY GRANDCHILD IN THE HOSPITAL AND NO WAY TO GO! I HAD TO GIVE THEM 1 star or they would submit my complaint! 1STAR 2MANY! 0 stars is what they r

I would definitely not recommend Geico to anyone seeking recommendations for auto insurance. After spending an exorbitant amount of time on the phone with customer service, and being reassured by two different agents that my claim was fully covered, and the auto body shop having my husband's car for nearly a week waiting to begin the work, Geico at the very last second informed me that my claim wouldn't be covered. We've wasted so much time with the car sitting at the shop and so much time going back and forth with them on the phone, and they've been nothing short of a nightmare. I'm not sure what kind of business can get away with telling a customer TWICE that something is covered and then just randomly backing out at the last second but it's certainly not one that I'll continue giving my money to. Now I have the pleasure of spending the day searching for new auto insurance because this isn't a matter of policy, it's a matter of failing to deliver on a promise that was made by TWO different employees and a "manager" stepping in and reneging at the last second. This company is unreliable and dishonest, AT BEST.

They may be cheap. There's a reason for that. They won't pay for your damages. Will fight you tooth and nails

Truck in front of me today lost part of their load now I have 5 holes in my windshield, I got the idiots plate number but the guy wouldn't stop I followed him for over 5 miles couldn't get him to stop so I filed a police report and called geico, and the rude lady on the phone said I don't have glass coverage, I said I am not the one that caused the damage she said she don't care, so I guess I'm going to load my truck up with rocks and leave the gate down since the insurance don't pay for that type of thing I can just go out tearing up other peoples windshields and its not my fault, I thought someone else causes damage to my vehicle and the other peoples insurance pays for that but not according to the lady I talked to from Geico, needless to say Im switching to another company before I drive my truck through the geico office I still don't think the idiot I was talking to on the phone knew I was trying to claim on the other peoples insurance and you would think she could do that with just a plate number... I mean I googled it and got the guys address type of truck and everything, I might just to go his house tonight make his windshield match mine

I have 2 vehicles with Geico. I had 4 at one point and will cancel the remaining two in the next two months. Every time I try to interact with this firm I get uninformed kids online, all who are trained to smile and deliver nothing.
Every time I checked online, they failed to provide what I've asked for. TWICE over the past 3 months I found gaps in the coverage leaving me exposed.
Horrible horrible horrible company.

Why must this company oversaturate with their feel good, fuzzy commercials, then rip off their customers with lowball estimates?
My 22 year old daughter was taken advantage of, with a recent accident in a heavy snow storm, here in Buffalo, NY.
She got an estimate for $2700 damage. Upon calling Geico she was told- ohhhhh! We make it so easy! Just take pics and send, we'll get your estimate right away! They told her they were giving her $1,000, after her $1,000 deductible. So, my daughter would need to come $1,700 out of pocket, to get it fixed, as per their $2,000 bogus estimate. Absolutely disgusting. She pays for the insurance and your billion dollar company tries to rip off a 22 year old. You should be ashamed!
I'm calling my attorney first thing in the am and we'll start shopping around a new insurance company. I'll be sure to post on my personal page as well, with over 600 friends.

This company used to be decent and fair, not anymore! Now all they do is focus on taking advantage of costumers. I had a policy with these people for twenty years, never had an issue and when someone else decided to run into my lane and hit my car totaling it GEICO, my insurance company decided to cancel me, even though i was 0% at fault. DO NOT TRUST THEM! DON'T WAIT UNTIL THIS HAPPENS TO YOU.

They raised my rates from $110 a mouth to almost $600. I found another insurance and now they sent me to collections to get more money. I did what I was suppose to. They are a joke. Go else where.

The worst insurance you can take! I have more than 10 years with geico and have one accident and they told me that they are not covering! And I have "the best coverage" I feel stupid and cheated! Please don't get insurance in this company!

Never in my life have I dealt with a company that goes up on your payment 3 times a year! I'm not making more money on my job but they continue to go up! Why? My insurance is more than my car note! I was billed for February and it was still December! Was told that I could get more time to pay my bill if I got off auto pay and it was a lie! Ion understand! They lied to me and now I'm going to have to let my bills get behind because I have to pay them 944 this month and I just paid them 944 last month! So sad that this company treats their customers like they don't have other bill and jobs aren't paying more! I cant wait to leave them!

Geico has been my favorite insurance company by far. Whenever I have needed roadside assistance or a tow or had questions, I could easily reach a friendly and personable representative. They have always been patient and taken care of my issues and explained rate changes, and whenever I've had financial struggles, it has been easy to get worked out with geico. My claims experiences for damage to my vehicle have also been easy and pleasant, although they did not give nearly enough for some body damage based on the cost of paint alone, that's been the only issue. I highly recommend geico as the price is right, the coverage is amazing, and the people are friendly and go above and beyond in my experience.

In fours one claim the $#*! heads double my car insurance a 51 old man with no other drivers on the insurance! $#*! Geico!