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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe offers customizable home warranty plans that cover appliances, systems, and more with flexible payments and 24/7 service.
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After having my credit card compromised and having to wait on new card before could reinstate my auto pay. This company me crazy daily calling 6-8 times. Plus same amount of texts and emails. Then receiving snail mail statements. They acted like collection agency. I fully intended to cancel the service but a representative worked out a agreement that suited me enough to stay.
And charged for 10 hours while the worker was here for 5 only hours and the prices they charged were very high I never said ok to a charge over $3100 I gave them my credit card #but not to charge it till i
I got an invoice I called and asked for help with the billing but was told your company only assigns the company not to deal with the customer service i received from the plumbers PLEASE HELP ME
I called to report a new credit card number. My previous card had been hacked. The customer service worker was very efficient and friendly.
Sean, thank you for sharing your positive experience with our team handling your update so promptly and warmly. We’re committed to ensuring every interaction is both secure and efficient, and your feedback confirms we’re on the right track. If you ever need assistance in the future, please don’t hesitate to reach out.
The process for submittting the request for a water heater that was leaking and the time it took to replace the water heater was fantastic.
Will, we’re happy to hear the process went smoothly for you! Having a leaking water heater is never fun, so it’s great to know everything was handled quickly and efficiently. Thank you for taking the time to share your experience with us!
I had a service provider come by and inspect the poll pump and filter. They wrote the estimate that was submitted for review. The claim was accepted and the parts and labor are covered. What a pleasant surprise. Since then I have advised other friends of home service and hopefully they will give you a try.
Thomas, we love hearing experiences like this! We’re so glad your claim process went smoothly and that your coverage came through when you needed it. Thank you for recommending HomeSafe to others, and we truly appreciate your support!
Correct zipcode, but different city on policy. Was corrected over phone and new policy mailed.
Thank you
Cynthia, we’re glad the correction process was handled quickly and that updated documents were able to be sent out for you. We appreciate you taking the time to share your experience with us, and please let us know if there’s anything else we can assist you with in the future.
My a/c had gone out and the temperatures that week were all in the 100+ degrees!
James, thank you for taking the time to share your feedback with us. We understand how important it is to have repairs completed as quickly as possible, especially during extreme temperatures. We appreciate you bringing your experience to our attention and would welcome the opportunity to review any remaining concerns with you. Please contact us at 1-800-332-4177 if we can assist further.
Home safe was very responsive in a quality manner. Home safe always was transparent with trying to provide a solution to this problem.
Eric, we truly appreciate your thoughtful review and kind words! It means a lot to hear you felt supported throughout the process and that our team was able to provide clear communication along the way. Thank you again for taking the time to share your experience with us.
After having faxed the form to transfer my new homesafe policy into my name twice, the company kept saying it wasn't received. The former owner got another email address and everything worked wonderfully.
Joe, thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during the transfer process and appreciate you bringing this to our attention. We’re glad an alternate method was able to resolve the issue, and your comments are valuable as they help us identify areas where we can improve the customer experience moving forward.
It's no good if you are away from the zip code you want to be buried at for more than 90days because that is where they return you to and if the funeral home is in a different zip code it does you no good and you cannot get a refund so don't spend the money if you are moving from the area for the specific funeral home
Donald, based on the details shared in your review, it may be intended for a different company or service provider. However, if there is anything we may assist you with here at HomeSafe, please don’t hesitate to contact our Customer Service team at 1-800-332-4177 and we will be happy to help.
I had two issues my refrigerator and one of my stove burners. They fix my stove and to my surprise home safe replaced my refrigerator. Thank you for your quick response. No Hassle legit company.
Mrs. Nancy, thank you so much for the amazing review! We love hearing feedback like this and are thrilled our team was able to provide such a smooth experience for you. We truly appreciate your kind words and thank you for choosing HomeSafe!
Once again agent was super friendly, easy to talk to and answers every question. The whole transaction was quick and easy as usual..
Thank you, Martin, for your kind words and continued trust. We’re delighted to hear that the process remains smooth and worry-free, and we look forward to helping with any future needs you have.
Call to file a claim and was told I would receive a call back with service provider, after 6 days I called back to find out they didn't have a provider in my area.
Roxanne, thank you for bringing this to our attention. We apologize for the delay and understand how frustrating that must have been while trying to move forward with your claim. We’d like to help get this addressed for you, so please contact our Customer Service team at 1-800-332-4177 for further assistance.
They have been provided several copies of the completed invoice marked paid in full by the provider they selected. The service provider has contacted them by phone explaining that the repair has been paid in full and they still refuse to send me the check to reimburse me per the contract. Pathetic.
Daniel, thank you for bringing this to our attention. We understand your concerns regarding the reimbursement. Typically, once all required documentation is received, including a completed invoice marked paid in full, it is reviewed to ensure it meets the contract terms before reimbursement is issued. We’d appreciate the opportunity to go over the details of your claim and help clarify the status. Please contact Customer Service at 1-800-332-4177, and we’ll be happy to assist further.
Thank you so much for your wonderful feedback, John! We're thrilled to hear our agent provided friendly and knowledgeable service, and we look forward to continuing to support you whenever you need assistance in the future.
Tried to get both to expire together and i had a problem getting that across to the agent on the phone.
Thank you for sharing your feedback. We understand you were trying to align both renewals, and that the communication didn’t come across as clearly as expected. We appreciate you pointing this out, as it helps us improve. If you’d like to go over your options, please give us a call, and we’ll be happy to help.
Always outstanding & professional customer service
Thank you, Charlotte, for your kind words and for appreciating our customer service. We’re committed to maintaining this level of professionalism and are always here to support you with anything you need to keep everything running smoothly.
Armies or Home Safe gave me prompt and satisfactory answers to my repair including very fast service!
Debra, we’re so glad to hear this! It’s great to know everything was handled quickly and that you received clear, helpful answers along the way. We’re happy the service met your expectations and truly appreciate your feedback. If you ever need anything, please don’t hesitate to give us a call.
Home Warranty Service Plan, I'm hopeful that this will be a great partnership. I'm a new homeowner and I'm overwhelmed with the added concerns.
Welcome, and congratulations on your new home! We’re really glad you chose to partner with us and can understand how overwhelming everything can feel at first. Having that added layer of protection can make a big difference. If you ever have questions or need anything along the way, please don’t hesitate to give us a call.
Home Safe was very efficient in resolving my issue with the dryer. Armis contacted me immediately about getting a tech out. They even asked me if I wanted one of my own for service tech or if I was okay for them to pick one. I had that option for which I was very pleased with the one they chosed. Then when the tech came out it was a couple of days when I heard from Armis with my options to accept the exact same dryer or I could choose not to accept and I could accept a check and find another dryer on my own. My husband I accepted the offer of receiving the exact dryer. And it was delivered a couple of days by Lowe's. They came out and were very professional and hauled away the old dryer. I will be telling others about Home Safe and how they have helped us.
Doris, we’re so glad to hear this! It’s great to know everything moved quickly and that you were given clear options along the way. We’re happy everything worked out smoothly with your new dryer and truly appreciate you sharing your experience with others!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Robert, we understand how concerning it can be to have questions about charges for work performed, and we appreciate you sharing your experience.
HomeSafe's role is to facilitate service requests with independent service providers; however, pricing, invoices, and payment matters are handled directly by the contractor. Our review of this matter indicates that the claim was not approved for coverage. Because of this, and because billing arrangements are made directly between the customer and service provider, we are unable to adjust or dispute charges on a customer's behalf.
We value your feedback and encourage you to continue discussing your concerns directly with the service provider to seek a resolution.