On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
InfoTracer is a leading online public records search platform providing affordable access to information such as criminal records, arrest records, court records, and more.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My 2017 Nissan Murano was taken from a repair shop/dealer and I now am getting closer to finding out what happened thanks to this site. I found out the location within the 50 states and will proceed accordingly for more details.
Thank you
Jessica in Philadelphia
My report didn't pop up after payment. Had to go through the whole song and dance again and it tried to charge me. So I created an account, was able to open the report but it didnt provide a name. What's the point? I've got a random car parked outside my house. This was useless.
Hello Robyn,
Thank you for your feedback. My apologies for the frustration and for the inability to provide the owner's information of the vehicle you were searching for.
Please know that we no longer provide ownership information for our license plate or VIN searches due to DPPA (Driver’s Privacy Protection Act) restrictions.
Since we were unable to provide the information, I canceled the account and issued a $1.95 refund. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Initial results before payment indicated that for number i searched a lot of info was available which is why I paid. After payment, no results were found. Very disappointing.
Hi Yvonne,
We’re really sorry for the disappointment. We understand how frustrating it is to see indications that information may be available, only to receive limited or no results after purchasing.
The initial preview is based on potential matches found across public records databases, but in some cases the full report may not contain additional verified details once the search is completed. Availability of records can vary depending on what has been publicly reported and legally accessible at the time of the search.
We truly appreciate the feedback, and we’ll continue working on making our previews and expectations clearer for customers moving forward.
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed to track down a hit and run driver using only his license plate number. The infotracer information did not lead me to usable information.
Hello Thomas,
Thank you for sharing your feedback with us. We're sorry the report did not provide the level of detail you were seeking for your situation.
Please note that our reports are compiled from publicly available records, and as a result, some information may be limited, incomplete, or unavailable depending on applicable laws, reporting sources, or record availability.
We understand how important it is to receive meaningful results, especially in difficult circumstances, and we appreciate you taking the time to share your experience. Your feedback helps us continue improving both our service and how we communicate the scope of the information we provide. Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for owner name. You did not provide and it was not free as advertised... will never use again and will not recommend.
Hello Jeanne,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
Please note that the preliminary search simply determines whether or not the person is in the United States by checking their records. This information is provided as a resource only. Even when the same search parameters are used, the preliminary search results may differ from those in the member's area.
We source our data from courthouses, white page databases, vital records websites, social networks, and archives. The owner's information may be protected under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This website is a scam. I thought it would find out all the information on my wife because she wanted to see what was out there. Its a scam. For full reports, you pay more money.
Hello Cary,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was publicly gathered. Nonetheless, you can close the pop-up notification, and the search will continue running without additional fees.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I love it just needs to have all info about a person not just half and premium should be the free trial not just the basic that's the only way to sell this background service if you just give a free trial for the basic nobody will be able to see how much better premium package is
Hello Mary,
Thank you for your review! We’re glad you love the service, and we appreciate you sharing your thoughts. We're sorry you didn't get as much information as expected. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was publicly gathered. Nonetheless, you can close the pop-up notification, and the search will continue running without additional fees.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The things I am searching for have turned up nothing and I know that something is bull$#*! here because I've tried searching up myself and my husband and I've got nothing so this website is a complete waste of my time and money.
Hello Desiree,
I appreciate you leaving a review. I’m sorry you did not find the information you were looking for. I understand how frustrating it must be not to get the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the information you need. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This website advertises that you can determine the owner of a vehicle by entering a license plate number, which is incorrect. False advertising.
Hello Jana,
Thank you for sharing your feedback. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, please know that we no longer provide ownership information for our license plate or VIN searches due to DPPA (Driver’s Privacy Protection Act) restrictions.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Cameron,
Thank you for leaving a review. We would love to hear more about your experience so we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Scam it gave me information about the car manufacturer which I could get from Google and not the owner nor car information I requested total scam and waste cancelling immediately
Hello Angela,
Thank you for taking the time to share your feedback. We’re sorry you're dissatisfied with the information you received.
We understand your frustration regarding the vehicle search results. Please note that some vehicle and owner-related information may be restricted or unavailable due to privacy laws, including the Driver’s Privacy Protection Act (DPPA), as well as limitations within public records databases. Because of these restrictions, certain reports may only return limited vehicle details, such as manufacturer information.
We sincerely apologize for the inconvenience and appreciate you giving our service a try. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not provide name to check to see if they are true owner. Misleading as it states you will get information, but really it is just information that is not relevant to what I am looking for.
Hello Troy,
Thank you for leaving a review. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Please know that we no longer provide ownership information for our license plate or VIN searches due to DPPA (Driver’s Privacy Protection Act) restrictions.
Additionally, everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So I used your company so I can go and surprise my boyfriend an hour away from here and it was the wrong $#*!ing address so you're a company sucks and I want my money back and don't subscribe me again or I'll $#*!ing do you take me off the list $#*!ing don't charge me whatever $#*!
Hello Cortney,
Thank you for sharing your feedback. I'm sorry about the report's inaccuracy. I understand how frustrating it must be not to get the accurate information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I canceled the account and issued a $2.95 refund. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The search gave me multiple names and some of that seem to be weird. Probably a scam. Somebody looking at my LinkedIn account and looking at my professional credentials. I was hoping that the inquiry would show one point source but maybe I should be happy to assume that it's just a scam. So my mediocre rating has to do with my dissatisfaction of the source of the number. Probably not your fault.
Hello Jim,
Thank you for leaving a review. I'm sorry our service did not meet your data needs. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records, as they come directly from other sources and are subject to legal restrictions imposed by the state beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I asked specifically for the owner of a license plate. That information is confidential and available only from DMV only if you meet the agency's criteria to receive the information. Just someone parked, trespassing on my property? I don't meet the criteria. But I didn't find that out until Infotracer sold me everything it could provide, including links to agencies who can - or cannot - provide that information.
Hi Susan,
Thank you for taking the time to share your experience—we understand your frustration and appreciate you calling this out.
We want to clarify that ownership information linked to a license plate is protected under the Driver’s Privacy Protection Act (DPPA) and is not something we—or other similar services—can legally provide. Because of this, details such as the registered owner’s name, address, or other identifying information are restricted and only accessible through authorized agencies under specific criteria.
That said, we recognize your point about expectations. We’re continuously working to make our service clearer upfront so customers know exactly what information is available before making a purchase. Our reports are designed to include all legally accessible data, such as vehicle history, title records, and other public records, but we understand this may not have aligned with what you were specifically looking for.
Since we were unable to provide the information, I canceled the account and issued a $1.95 refund. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Website was easy to use and make a payment to. I got a fully history of the car I looked up. Canceling however was confusing and canceling from the website didn't work. Thankfully once I checked my email for the receipt, a cancel link was posted there.
Hello Carlos,
I really appreciate you taking the time to share your experience. We're glad to hear the website was easy to use, payments were smooth, and that you were able to access the full vehicle history report you needed.
I'm sorry that the cancellation process wasn’t as straightforward as it should have been. My apologies for the confusion and inconvenience this has caused. We value your feedback. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm trying to cancel this after receiving the information, I needed. Your phone number to cancel is a scam line that hangs up on you and your cancellation link is impossible to find! Cancel my subscription immediately or I'm filing a complaint with the BBB!
Hello Melanie,
Thank you for sharing your feedback. I'm really sorry for the frustration and inconvenience you’ve experienced while trying to cancel your account. This is not the kind of experience we wanted for you. I understand how important it is to be able to cancel quickly and easily after you’ve gotten what you need.
I have canceled your account as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until April 29,2026.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found the vehicle in question. It appears that the new owner has never registered the vehicle, so it is still under my name technically. Kind of a bummer.
Hello Bruce,
Thank you for sharing your feedback. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for.
Please know that we no longer provide ownership information for our license plate or VIN searches due to DPPA (Driver’s Privacy Protection Act) restrictions.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's kind of funny you guys can never provide the data that is requested, but take my money
Hello Michael,
Thank you for your feedback. I'm sorry we were unable to provide the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the information you need. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Before paying, your page stated that title information would be available. That is not accurate. Your "title" info leads me to having to submit to an external site. So YOU are not providing this info as implied.
Hello Sherrill,
Thank you for sharing your feedback. My apologies for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the information you need. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jessica,
Thank you for taking the time to leave a 5-star review.
We're glad our service was helpful and provided the information you needed when you needed it. Customer feedback like yours means a great deal to our team and reinforces our commitment to delivering reliable results.
We appreciate your support and thank you for choosing our service.
Sincerely,
Meliza
Voice of Customer Specialist