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iPostal1 Reviews Summary

iPostal1 has a rating of 4.6 stars from 3,658 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and junk mail. iPostal1 ranks 4th among Software sites.

This company responds to reviews on average within 0 days

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35,732 reviews

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Florida
1 review
0 helpful votes
Follow Alice W.
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It took a very long time to get the notary approved & the only available location in my area is never open within its full business hours so the carrier is forced to get in contact with me to see if they should keep the packages & try the next business day. If a better location opens in my area, I would relocate my services immediately.

Date of experience: April 12, 2026
Larry B. iPostal1 Rep
7 days ago

Hi Alice,

Thanks for your review.

The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. We see our team informed you that the uploaded documents were incorrect. Once our team received the correct documents, we sent your forms to your mail center and they were approved shortly after.

We strive to maintain high service levels at all of our mail center locations. Our Customer Service team is always available to assist if there is ever a problem at one of our locations.

We will follow up with you.

Sincerely,
IPostal1

2 reviews
0 helpful votes
Follow Kathleen P.
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Great full service provided for business when you need an address other than your home address. They are professional and friendly. I highly recommend.

Date of experience: May 27, 2026
Larry B. iPostal1 Rep
1 week ago

Hi Kathleen,

Thanks for your review. We are happy to hear about your great experience with your mail center.

Sincerely,
IPostal1

Washington
1 review
0 helpful votes
Follow Gary H.
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I have been very happy with iPostal1 and it has met my needs. The only criticism I have may have been my misunderstanding of the fee structure. Perhaps I was a bit naive or did not understand the added cost in addition to the annual fee. I assumed that iPostal1 would scan the OUTSIDE of each piece of mail at no cost. If I wanted the contents scanned, I would notifly iPostal1 and expect to pay for the service. As it stands now, I am paying over $2,00 per letter for scanning privileges, most of which is junk mail.

Date of experience: May 27, 2026
Larry B. iPostal1 Rep
1 week ago

Hi Gary,

Thanks for your review. We are happy to hear you found our service to be helpful.

Please note you do receive free scans of the outside of every item, giving you an idea of how you want to handle your mail.

Pricing for all ‘Optional Services’ is posted on the Pricing pages on our website. Our goal is total transparency. Our strategy is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like forwarding, scanning mail content, or mail pickup. We believe this is the fairest way to price, so people who don’t need optional services do not subsidize those who do.

Please contact our Customer Service team if you have any questions.

Sincerely,
IPostal1

Pennsylvania
1 review
0 helpful votes
Follow Carlena J.
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Hello
June 5, 2026

Hello. I don't really have an experience to rate. No real interaction. No mail either. However, I came to your shop and the 2 gentlemen that were there were very nice and professional.

Date of experience: May 26, 2026
Larry B. iPostal1 Rep
1 week ago

Hi Carlena,

Thanks for your review. Our mail center partners work hard to provide great Customer Service, so we appreciate your feedback very much.

Sincerely,
IPostal1

1 review
0 helpful votes
Follow Julie K.
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Thrilled to have the address and not need to check the box multiple times weekly and can alerted to my mail inbox if mail is present. I also love the collaboration with Staples.

Date of experience: May 19, 2026
Larry B. iPostal1 Rep
2 weeks ago

Hi Julie,

Thanks for your review. We are happy to hear about your great experience with our service.

Sincerely,
IPostal1

Texas
1 review
0 helpful votes
Follow Bruce M.
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It has been fantastic
May 28, 2026
Updated review

It has been fantastic. Easy to use. I appreciate the scans of the envelopes and packages, so that i can choose what is important or what can wait for pickup.

Great time saver.

Date of experience: May 18, 2026
Larry B. iPostal1 Rep
2 weeks ago

Hi Bruce,

Thanks for your review. We are happy to hear about your great experience with our service.

Sincerely,
IPostal1


It has been fantastic
May 28, 2026
Previous review

It has been fantastic. Easy to use. I appreciate the scans of the envelopes and packages, so that i can choose what is important or what can wait for pickup.

Great time saver.

Date of experience: May 18, 2026
1 review
0 helpful votes
Follow LaToya T.
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My experience with iPostal1 has been great! Aside from the difficulty of verifying my identity, the process was easy. Assigning a time to pick up my mail is convenient and makes it easy to walk in and receive my mail. The clerk is always so pleasant. Love using this service for my small business!

Date of experience: May 8, 2026
Brian C. iPostal1 Rep
4 weeks ago

Hi LaToya,

Thanks for your review. We are happy to hear about your great experience with our service.

Sincerely,
IPostal1

1 review
0 helpful votes
Follow Keith K.
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I'M NOT SURE JUST YET
May 8, 2026

I'M NOT SURE JUST YET. IM JUST STARTING OUT. HAVE NO CLUE HOW THE MAIL OR PH MSSG SYSTEM WORKS. PLEASE ADVISED. NOT URGENT. THANK YOU. KEITH KNODEL, DEAL BUSTERS LLC

Date of experience: April 28, 2026
Brian C. iPostal1 Rep
1 month ago

Hi Keith,

Thanks for your review. Our Customer Service team will follow up with you to assist.

Sincerely,
IPostal1

Massachusetts
1 review
0 helpful votes
Follow Lesley C.
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Easy to set up and the service is exactly as I want it.

Date of experience: April 27, 2026
Brian C. iPostal1 Rep
1 month ago

Hi Lesley,

Thanks for your review. We are happy to hear about your great experience with our service.

Sincerely,
IPostal1

1 review
0 helpful votes
Follow Tan R.
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It took a while to figure it out, but once I did, it does what it is supposed to do. I like being able to see what my mail is. So far, so good.

Date of experience: April 21, 2026
Brian C. iPostal1 Rep
1 month ago

Hi Tan,

Thanks for your review. We are happy to hear about your positive experience with our service.

Sincerely,
IPostal1

1 review
0 helpful votes
Follow Jeffrey C.
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Great service, although it is very expensive to receive mail.

Date of experience: April 20, 2026
Brian C. iPostal1 Rep
1 month ago

Hi Jeffrey,

Thanks for your review. We are happy to hear about your great experience with our service.

At iPostal1, we offer the low monthly price of $9.99 at most locations and charge for other services on a pay-as-you-go basis, since many people do not use other services like pickup. Since it does take time and labor to process a pickup task, there is a nominal charge. All fees for the optional services provided are listed on the Pricing page on our website and details on pickup fees are available by each address listing.

Sincerely,
IPostal1

Arizona
1 review
0 helpful votes
Follow Florrie C.
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My experience was a pleasant one
April 30, 2026

My experience was a pleasant one. It was a very easy process to follow online and when I went to the site, everyone was very friendly and helpful.

Date of experience: April 1, 2026
Brian C. iPostal1 Rep
1 month ago

Hi Florrie,

Thanks for your review. We are happy to hear about your great experience with your mail center.

Sincerely,
IPostal1

California
1 review
0 helpful votes
Follow William P.
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My item arrive on a Tuesday and I had to call in to get it processed. I noticed that on Friday the person that processes the items does not on a Friday. There is a 3 day gap once my item arrives.

Date of experience: April 7, 2026
Brian C. iPostal1 Rep
1 month ago

Hi William,

Thanks for your review.

Our standards are for mail to be inserted into your mailbox usually on the day they arrive.

Our records show that you canceled your initial shipping request on 4/9 and subsequently requested a "Schedule a Pickup" on 4/10. Your mail items were ready for pickup on 4/11.Your mail center has been completing tasks within our service standards. These standards call for tasks to be completed within 24 hours, or by the end of the day if submitted by 1:00 PM.

Please contact our Customer Service team if you have any questions.

Sincerely,
IPostal1

Argentina
1 review
0 helpful votes
Follow Seth P.
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Good experience and very convenient
But I have had to call the mails centre a few times to confirm my mail is arriving
But its only early in our business relationship
After some more months I will have a better knowledge of the capabilities and services

Date of experience: April 20, 2026
Brian C. iPostal1 Rep
1 month ago

Hi Seth,

Thanks for your review. We are happy to hear you found our service to be helpful.

You should receive notification of new mail by email or push notification to your phone within a few minutes of the mail being inserted into your digital mailbox, usually on the day it is delivered.

Please contact our Customer Service team if you have any questions.

Sincerely,
IPostal1

Michigan
1 review
0 helpful votes
Follow Frederick v.
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IPostal1 has been very helpful in managing our mail when we are not able to.
Notifications are timely and the inhouse service has been great.

Date of experience: April 20, 2026
Brian C. iPostal1 Rep
1 month ago

Hi Frederick,

Thanks for your review. We are happy to hear that you have found our service to be helpful. A Digital Mailbox is a big improvement over the traditional mailbox, and with iPostal1, half of the price!

Sincerely,
IPostal1

1 review
0 helpful votes
Follow Jonathan P.
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It's good
April 30, 2026

It's good. I would like to see my account balance ticker more clearly on the dashboard.

Date of experience: April 20, 2026
Brian C. iPostal1 Rep
1 month ago

Hi Jonathan,

Thanks for your review. We are happy you found our service to be helpful, and we appreciate your feedback very much.

Sincerely,
IPostal1

North Carolina
1 review
0 helpful votes
Follow David B.
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Working as planned and as explained to me when I signed up.

Date of experience: April 20, 2026
Brian C. iPostal1 Rep
1 month ago

Hi David,

Thanks for your review. Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.

Sincerely,
IPostal1

Massachusetts
1 review
0 helpful votes
Follow Willie H.
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I need to find a better location for my ipostal1 mailbox - the location for my mailbox is sharing the same building and address with another large company (other than Staples), and twice already my packages have been delivered to the other company... Even though the sender always put STAPLES on the package.

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Date of experience: April 17, 2026
Brian C. iPostal1 Rep
2 months ago

Hi Willie,

Thanks for your review.

We are sorry to hear about the issues described.

Unfortunately, we are unable to identify your account from this review.

Regarding the issues described, we strive to maintain high service levels at all of our mail center locations. Our Customer Service team is always available to assist if there is ever a problem at one of our locations.

Please contact our team so we can investigate your situation.

Sincerely,
IPostal1

1 review
0 helpful votes
Follow Rowena S.
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The billing is not clear in regards to receiving packages. I am charged $1 for every package I receive; I understood that the first ten (10) packages of every month are included at the basic rate.

Date of experience: April 14, 2026
Brian C. iPostal1 Rep
2 months ago

Hi Rowena,

Thanks for your review.

Since it does take time and labor to process a pickup task, there is a nominal charge at most mail address locations. All fees for the Optional Services provided are listed on the Pricing page on our website. Details on pickup fees are available by each address listing. When picking up packages, there is a pickup fee for each package.

Please contact our Customer Service team if you have any questions.

Sincerely,
IPostal1

1 review
0 helpful votes
Follow More Peace L.
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Great and wonderful service from the employees... only minor issue is sometimes there's no employee available with iPostal login to record that mail and packages have been picked up. But they are always cheery and are trying very hard to get up to speed with the new service model.

Date of experience: April 8, 2026
Brian C. iPostal1 Rep
2 months ago

Hi More,

Thanks for your review.

We are happy to hear about your great experience with your mail center.

Please contact our Customer Service team if you have any questions.

Sincerely,
IPostal1