Joe's Av

I can't believe I didn't write a review sooner, since the men answering the phone at Joe's AV are incredibly rude and I hated working with them. Originally, I had my doubts purchasing our Weber from them, but thought it would be fine because there were plenty of positive reviews at the time, and I was tempted by their lower price. The grill arrived a month late, after I pushed the company to deliver it and to give me a discount for the incredible inconvenience. When it did arrive, the packaging was intact but the instruction manual was a photo copy and there was no information registering the product. Fast forward to a year later, when we moved and the movers broke our casters on the grill. I called Weber, who asked for my serial number. Guess what? THERE ISN'T A SERIAL NUMBER. Eventually the rep asked me where I purchased the grill. I told them Joe's AV, and she said "Oh, they are not an authorized dealer. Actually, we don't know where they get their grills from, and they always get rid of all of the serial numbers so you can't trace them." I should have known the lower price tag would come at a cost. Whatever you do, don't buy from these guys. They are crooks.

I bought a 75" QLED Samsung TV they Sold me On the 75" LG OLED which doesn't even exist spent 2,900 They made up excuses for 3 monthsThen told me I had to go through my bank which after 3 months you Can't get the money back from the bank they said it has to be a civil case now I have to Take them to court when their Claiming bankruptcy So pretty much I'm Screwed out of 2,900 And my name is Joe They should Have hooked me up not scam Me

This is the worst buying experience I've ever had! I ordered a Samsung 82" HDTV from this company. Joe's customer service was horrible, they never answered the phone once order is place; website will never update to reflect the status of your order. The sales person will relentlessly try to up-sale on my purchase order and I did not receive my delivery for over 3 months after promised within 21 business days. I called multiple times and finally talked to "management" to cancel the order and they offered a discount. Go figure... the $400.00 discount was never paid. I filed a case with the BBB who was also unable to gain any results with this company. REASON WHY? THEY ALREADY HAVE A ZERO RATING... THIS IS A SHAM ORGANIZATION!
Wayne

When I ordered the tv they told me that the Mexican made tv was better but was significantly more expensive. Called LG and they said the screens where identical.

Placed my order for the Asian made t which I was told would take a month to get. Its been 3 and when I contacted them they cancelled my order and that was after 5 attempts to contact them.

This company advertises low costs TVs and tries to upsell the same model at a higher price. If you choose to go with the tv at the lower cost they cancel your order.

Time to get the attorney general involved to go after these crooks.

I really wish I would have found these review before I spent $2800 on a Samsung Frame TV on Jan10th truly thinking I would get the TV in time for the Super Bowl thinking as me and my family moved into our new home on Jan. 15th. Boy! Was I really wrong! After more than 10 calls and some being disconnected mysteriously; also lied to directly on the phone even after I asked just don't lie to me about where my shipment. I finally got some flimsy excuse of JoesAV is in dispute with the shipping company. The first Shipping company Oneway shipping would not give me an answer and finally JoesAV told me that they switched shipping companies to Amtrucking and again I called their office got the same excuse! They where in a dispute with JoesAV! This is after 6 WEEKS! Super Bowl has been played and closed down! I am still sitting in our new home with no new TV for the Den! As you can imagine the lady of the house is voicing her doubts with consternation. So I called one last time and I was told that my shipment will arrive in 2 days! I call the Amtrucking the day before the ETA and they tell me no delivery is schedule for me and the dispute is still in talks with JoesAV. So immediately I called my credit card company and reversed the charges! I went to my local electronics store and special ordered it and got in 3 days! I will never use JoesAV and I recommend anyone reading this to heed my warning! This is a non-professional scam of a company! I will be posting and leading a social media battle to shut this site down.

PS You can contact me on this site and I will provide the email proof of all that transpired.

Thanks

CC

The negative reviews are true. I read them all and proceeded with an order from Joe's anyway. I was ordering a "late model" 80" TV and the price was considerably less expensive than I could find anywhere else. I ordered, and was expecting the upsell attempt. True to all of the reviews I'd read, after placing my order, I got an email stating that I needed to call Joe's to confirm my order -- "Standard procedure." I called and waited on hold for 47 minutes. When I got a human, he wanted to know why I was ordering "such a late model of TV" -- a set up for the upsell. After navigating that, he told me that the model was backordered, ships from China, and would be "about 30 days." I had read all of these reviews so I expected this. Despite confirming my order, I kept getting the same daily email telling me that I needed to confirm my order. I let it go for a week before calling back. I waited on hold for ~60 minutes. This person told me that their computer system "was down," and that I should probably call back in 2 days. I waited a week before calling back today. This time I got through to a human in less than 5 minutes. She pulled up my order, then matter-of-factly told me that the TV was backordered... they didn't expect to get it soon... and that they were canceling my order. Boom. F Joe's AV.

The shipping company will not tell me the exact reason but all JoseAV orders for southern California are on hold and they will not release them. My order has been sitting in a warehouse since 2-14 and they will not deliver it. I have been on hold for over 15 minutes with JoesAV and the wait time keeps increasing. Despite reading all of these reviews and complaints I decided to take my chances because of price and now I am sitting here almost a month later with no TV, Updates and a Shipping company who wont deliver anything from Joe'sAV. If I had to guess it sounded like they did not pay their shipping bill. My reason for thinking this is because the shipping company told me that if enough of JoesAV customers called them to complain they would get it worked out with the shipping company. I will never order from them again!

I purchased a 65" Samsung QLED online at Joes AV on 12/24/17. I received 3 emails stating to call JoesAV to confirm & complete the order. Upon calling I spoke to the male mgr@*******419. He tried talking me out of the tv I was purchasing, told me it's old & I should get the upgraded version that isn't in stores. He also stated he was throwing in extras that were already included in my original purchase as if I were getting a deal. He tells me I won't be happy with the one I'm interested in & the upgrade is better. According to him the order was to be shipped out on Xmas day 12/25/17. I inquired how it could be shipped on a National holiday. He said, not to worry they do & I'd receive an email with the tracking. Called the following business day 12/26, no tracking. Customer Service (CS) stated it was still being processed. I was charged $2,447 on 12/24 which differed from my receipt of $1,547. On 1/19 I received the charge back amount of $904. On 1/22 I received an email stating my order shipped with tracking #JA******* from One-Way Shipping. The mgr upgraded the tv and charged me, then stated it could not be changed because it had shipped already. It would have to be returned & reordered to get the tv in my original order. On 1/24 I received an email from *******@gmail.com to schedule delivery. On 1/25 I received an email from *******@joesav.com requesting I call regarding the chargeback. On 1/25 and 2/2 I spoke to mgr Erline and Anne regarding my refund which according to Erline was NFCU's responsibility to refund. After explaining that it wasn't since the product was never delivered & being returned back to the store it is JoesAV's responsibility. Erline noted the error in the system & stated she'd notify billing to issue the refund & I'd receive an email confirming the transaction. I have still not received that email. On 2/7 I spoke with Marissa in CS at 3:58p after her male mgr hung up on me twice & then blocked my call after contacting the cell number inquiring about the refund. Marissa stated it was reflecting in the system & may take a couple of days to show on my statement. On 2/13 I called & spoke to Rebecca at 4:40p in CS. She stated the system was down & nothing could be done & billing was gone for the day. On 2/14 6p I called 7 times with hold times in excess of 18 minutes. I was next in cue at 1 minute holding for 15 minutes. Then the time jumped back up to 18minutes. When they finally answered they immediately hung up. I called back & remained in cue at 10 minutes on hold for 1 hr and 45 mins. Until they closed at 8p. I have emailed the mgr, CS, & One-Way Shipping 3 times daily for the past 2 days regarding my refund. I received a generic response to call *******176 where I remain on hold for hours. The merchandise was cancelled, never delivered, and returned to the merchant. It was only after the charge back that I even received shipping information.

After ordering a 3700. 00 tv and waiting 1 month for it to show up I was finally able to get someone to answer the phone after being on hold for 55 minutes. Sales person told me tv was damaged in shipping and did not have a replacement. Told me they couldn't do a refund and I would have to call my credit card company to dispute charge then hung up on me! Total jerks! Have absolutely no doubt the positive reviews are as fake as there business is.