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Jolyn is a swimwear brand that specializes in creating high-performance athletic swimsuits for women. Their products cater to various sports and activities, including competitive swimming, water polo, and surfing.
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My complaint is about the return and shipping policies.
We bought a bikini based on the size charts provided on the site. We paid for shipping.
They did not fit. On the return, we have to pay for return shipping and if we want a replacement we have to pay for shipping again. That is $17 in just shipping.
Get the sizing right on the web site to begin with and we would not face this problem.
Answer: Customer Service is only by email or through the website. There is no chat or phone number. Email response was good.
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