LPT MedicalReviews 193

I was looking on the Internet for a place that had portable oxygen concentrator that were battery powered they were not that expensive that had at least 6 L. I found a site and I spoke with a gentleman named Scott. Next thing. I know they are offering me for 3/4 of the price a brand new concentrator because of my health. These people just decided to help me like that for no reason. God is good and God chose to bless me through these people today. I think y'all so very much and God bless you!

Absolutely the worst purchase decision I've ever made. I should have checked reviews first. The company has no interest in customer satisfaction. Zen-O lite GCE is a worthless unit that was designed to fail, requiring expensive servicing and repairs. Stay away!

Have problems with switching out battery. It will NOT come off so I can switch them out. Called and they said to send to them to fix. How am I suppose to go without oxygen for two weeks? They will not send one for me to use or replace. IDIOTS!

They just want to sell a unit as fast as they can, but when you need to return it for repair, you will see they have no real "customer service". No communication, no status updates and no dates given when to expect it to be returned. Elevate the issue to "higher up" person and still get no real status updates but they make promises they never keep. Promise to call back; nothing. Promise to ship unit; nothing. Promise to give tracking number; nothing. Run away as fast as you can.

In Jan of 2023 I purchased a Zen-0 02 concentrator. The so called respatory specialist Mr. Sansovini was the person to assist me and suggested the Zen-0 product. I was represented to me as coming with 2 batteries. Only received 1. When I talked to Mr. Sansovini he tpld me the extra battery was on back order. 1 month later still no battery. The next time I spoke with Mr. Sansovini he said they had just arrived and would ship to me the next day.Guess what? It has been 3 MONTHS and no battery, will not take calls, will not answer emails. I have no recourse to resolve the issue with this sham of a company except to file a complaint with my state attorney general and the federal bureau of consumer affairs to get some satisfactory resolution. Jerry Lenwell Milford Indiana

Talked my elderly parents into an oxygenator they wanted to sell not the one they wanted. When it arrived it was used not new. 16 cell battery never arrived. And now they admit they don't sell the one we wanted. Three months into this and still waiting for the refund. Won't call me back and I'm a doctor. Dishonest at best. Taking advantage of elderly at the worst.

I bought a Caire - rebranded as Arya - POC from LPT Medical in October 2022. Although the unit didn't work quite as well as the sales pitch I was very happy with my purchase until the unit failed a few months later. I followed LPT's instructions, including paying $90, and sent the unit via UPS to the repair site in Georgia. UPS says the unit was received on Feb. 22,2023. Haven't heard a word from LPT about repair or replacement. At this point, I have concluded that I've been ripped off for close to $2,500. A mean way of treating a housebound, disabled, senior citizen. Apparently this is the normal business practice of LPT Medical. A great sales force backed up by nothing.

I bought my mom oxygen machine from LPT medical after less than a year it broke. They offered to buy it back for $1600 and offered me another machine. I accepted. After receiving the new machine found out it was faulty from the beginning. My mom Oxygen would drop to the 60s while wearing it so I called them back and I told him that it's not working and I need another machine so they replaced it for me. They have received my older machine, February 13, and so far they have not refunded me anything. In fact they told me that I misunderstood and the refund would be 600 then they changed it to 200 and now we're settled on 100. If I haven't received a machine from them I would've said that they are scammers I would never buy from them again I lost so much money time and energy and my mom's health dealing with this company. I would never recommend this company to anyone.