Bob's Discount Furniture

Bobs discount furniture is a bad deceitfully company I purchased over 11,000.00 furniture in 2022 new leather couch love seat and recliner they did not last two years before they started peeling I was informed by Bobs sales team to take the guardian warranty plan that was 100% for any type of damage any after less than two years the warranty was denied I contacted Bobs only to be informed they don't deal with the warranty company totally disrespecting dishonest people look at the photos after left than two years

We bought a high-top table in September 2023 with a $149 warranty package; after six months, we contacted Bo's Discount Furniture Customer Service regarding the top of the table fading/discoloring; after two attempts, and did not show up for a scheduled appointment, the technician finally came to the house, took three pictures, and left in less than 2 minutes, without giving me a feedback of what is the next step. After two weeks, I contacted customer service, and the rep started reading a company script without reviewing our account to see if we had purchased the warranty. After several attempts to contact a manager on the phone, he finally realized we had bought the $149 warranty. He referred me to file a claim with Guardian Protection Products Inc. After filing a claim with Guardian, the pictures, below are Guardian Protection Respond. Ticket ******* " We are providing you with the terms and conditons for your 5-Year E1PB-******* Guardian Residental Furniture Plan you purchased from BOB'S DISCOUNT FURNITURE for $149.99. Your plan was actvated on 2023-09-29, will expire on 2028-09-29, and will provide up to $1299.02 in coverage for your new furniture. The furniture items that are covered under this Plan are those listed on the receipt you received at thetme of purchase of this Plan. Your Plan is atached to this leter. Please read it carefully as it provides the specific details of your coverage. In the event a covered stain or damage occurs, please report the incident to Guardian within 30 days using the toll-free customer service number found on your Plan. While you don't need to know your Plan registration number to file a service request, having the following items handy will help expedite the service request process: a copy of your Plan documents, your itemized receipt, photos of the affected area(s), details on what caused the damage – including when the damage occurred. Under the terms of your Plan, Guardian may provide professional cleaning or repair services through our nationwide network of skilled third-party technicians. Ultemately, if the covered item cannot be cleaned or repaired, we'll replace it as outlined in the Plan. Thank you for your business. We look forward to providing you with the highest levels of service. On 26 March 2024, we contacted Bob's Customer Care at *******284, selected option 3, then option 1. They referred us back to Guardian because they said, "We will not replace or repair the table-top.If I told them in the first place the stain or finish fading in the first place the stain happened by accident, they would repair it." Bob's Discount is the worst, and their warranty is straight fraud.

**Background:** Upon delivery, I signed for the furniture, confirming it was not externally damaged. However, a severe defect emerged later – a toxic, noxious smell emanating from the drawers. This odor is so potent that it renders the furniture unusable, contaminating clothing and causing physical discomfort.

**Manufacturer's Defect:** The issue is clearly a manufacturing defect, as the exterior was undamaged. The defect only became apparent when the drawers were opened, after the delivery team had left.

**Efforts for Resolution:** I have made multiple attempts to resolve this issue with Bob's Furniture. This included missing three days of work to accommodate their delivery and inspection schedules. Their specialist acknowledged the problem, yet subsequent deliveries have failed to rectify the issue, despite promises to the contrary. Each time, the delivered furniture exhibited the same unacceptable odor.

**Impact:** This situation has not only caused inconvenience but also affected my health and that of my husband, who is disabled. We have suffered from the toxic smell, lost workdays, and endured stress due to the ongoing issues with Bob's Furniture.

In the past five years, I've purchased a bed set with a vanity, chest, and a mattress. I've also purchased a sofa set for my living room from Bob's. This year, I am officially DONE with them. I purchased a sofa and a love seat set from them in January 2021. By June 2021, the "leather" material started deteriorating. I reached out to them by phone, in person, and filed a claim through Guardian. What a joke! I wasted money and time making this purchase. On top of spending $2600 on the set, I also made a mistake of purchasing their 5-year nonsense warranty.

They started making their own rules that suited them to not cover the following issues with the living room set:

-The material started peeling within six months. Which isn't covered in the plan at all.
-The wood of the recliner broke. They did not cover that.
-The electrical part of the recliner broke. -They did not fix that.
-The hinges of the storage part broke. They didn't cover that as well.

Recently they sent me an email that this was their final decision. None of this was a regular wear and tear. This was all just made up from low quality material. I've purchased furniture 15 years ago that I still have and it is no where close to the condition of bob's furniture. I am highly disappointed with Bob's customer service, they refuse to understand the issue and just turn down any complaints the customer has.

Very poor customer service. The store manager and customer service do not even return your calls. I purchased a desk and chair with delivery and white glove service from Bob's Discount Furniture on 9/10/23. They were supposed to deliver the desk and chair to my home and put the furniture together for $40 white glove service and $70 delivery. 1st attempt they only delivered the chair ( which had 3 parts to be assembled), the desk was out of stock. 2nd attempt the desk was brought to my home, unpacked and they found out that they had no hardware to assemble the desk with. Twice I had made arrangements to be home for the delivery window time frames and I was totally disappointed with the service so I cancelled the desk. They promised to deliver the items and assemble them together, and that did not happen. Bob's credited me for the price of the desk only. Customer service said that I had something delivered to my home so I had to pay the $70 even though they did not hold up their end of the transaction. I called the Southington store and asked to have the manager call me. Three days no call back. I went back to the store so that I could speak to the manager and explain the situation. She said she would reach out to corporate to try to have the extra charges removed. At this point I only wanted to pay for the chair plus tax since it would be easier to just keep the chair rather than go through a return process. She never called me back but I did receive a credit for the $40 white glove service. I called the manager to ask about the $70 refund for the delivery which was not completed as promised. She has not returned my call and they have not refunded the $70 for the delivery fee. I chose the chair to go along with the desk. I expected to have the items delivered as promised. I was told that with Bob's white glove delivery service and goof proof protection plan I was totally covered and would have a seamless delivery experience. I purchased a mattress at Bedding Barn in Southington that same weekend. I did not have to pay for delivery or white glove service only for the removal of the old mattress. They delivered on the promised day. The Bedding Barn store associates called me to see if I had any questions, the day before the mattress was delivered. The Bedding Barn store called after the delivery to be assured that everything was up to my expectations. Bob's Discount Furniture can't even return your call when you have a problem. In summation "Don't waste your money at Bob's Discount Furniture". There are many retailers that will appreciate your business and keep their promises. The chair cost $149 and I am paying an additional $70 for the delivery of that one item which was supposed to be part of a set. A chair for $149 has cost me $219 plus several hours of my time and frustration at Bob's Discount Furniture service.

Was sold a more expensive couch cause it was in STOCK but it wasn't. Management refused to admit the mistake. WARNING DON'T BUY at BOB'S!

Bob Furniture will not honor the warranty (Groof Proof) I purchased. Chest has a stain on it. Warrant covers stains. Made claim. Refused it, due to the stain is not from a drink. A second claim, couple years later, warranty still valid. Two knobs on foot board of bed chipped and top came off. Made claim. Refused to replace, because warranty does not cover hardware. (Are you kidding me! You can't have Furniture without hardware!) I was convinced to purchase this warranty on integrity. This is crap! They will find any loop hole to not cover. I will never purchase anything ever there and will make sure people know to beware of fraudulence.

I spent over $6000 at Bob's and when I got the delivery notification I called customer service. They couldn't pull up my order by phone number. Red flag idiots. They had my phone number entered incorrectly but the reply said he'd fix it. I told him when I bought the furniture I couldn't take delivery until after 11:15 and they said call in when you get the window and tell them. I. Doing so it was noted not to deliver prior to 11:30. Apparently they showed up at 9:30, said they called me and there was no answer. They never updated my number and called the wrong one. After chasing this for over two hours they sent me a delivery cancellation notice. Three calls later somebody said we can't deliver until 8/18, a month later. Finally after lots of raising came they agreed to deliver next day. I don't even want the garbage in my house. Stay away as they have no idea what customer service is looks like or means.

This has got to be one of the most dishonest companies I have ever dealt with in my life. Web support is dishonest and gives you the runaround. Will make assumptions based on one photo without requesting more information. They sold me a coffee table they knew had issues and just wanted to dump inventory instead of returning the merchandise to the merchant they purchased it from.

Do not buy goof proof from bobs gurdwara does not honor what it says when you buy it they turned my caim down for a broken zipper and the stuffing is coming out I was told it wasn't covered on the plan I purchased which I thought there was only one I will not ever shop at bobs again also I started the claim last October and had to keep trying for a answer the turned my claim down last week and won't fix my couch wasted 200.00 dollars guardian has all terrible reviews from better business bureau

Recently got blindsided at Bob's. The financing option turned out to be a rent to purchase and not not the easy credit payment option.

I purchased a couch and 5year extended warranty. Apparently the manufacture of the product is not covered. The only thing is if your child or animal damages it. If the wood, springs or anything breaks after 1 year this extension does not cover it. Our chaise recliner back of couch has been uncomfortable for a while didn't realize it was breaking eventually a spring popped up and we saw the wood was cracked and the entire back had a huge hole. It's nit covered because it was the way it was made. If you bought something make sure you lie and say your dog ripped it or kids jumped on it and caused it to break because if you tell the truth the product just broke down it's not covered, and you have to file as soon as you feel a change. I never knew it was breaking until the spring popped out so I was a late on reporting it. Now it's $500 to replace the piece and the warranty cost up front m. So if you need furniture just for for a year then go for it.

On May 16,2023, we had a dresser delivered to our house. The crew outside dumped an old mattress on the street, next to a tree across from our house. My neighbors saw them and called me but the truck had already left. I spent 25 minutes trying to get ahold of the dispatch. I called customer service. I'm now told the earlier they can pick it up is May 19th. Worse, the crew denied it. These people should be fired for dumping mattresses. Now, I am responsible if we get a fine from City.

We bought a leather sectional from Bobs (actually pleather). We have had 'fake' leather products before, and they were very durable (note - none of these other products were purchased from Bob's). 3+ years into the purchase, the pleather is peeling and separating. And don't expect help from Bob's. You just threw your money away.

Lots of negative reviews on BBB and Trust Pilot for Bobs discount furniture. Many are from people who even bought their goofproof warranty coverage. Many of those reviews were about not having their claims honored. Lots of hidden print on that one.

My recommendation: it may 'seem' like a bargain, but buy from Costco or someone else who will stand by their products. I will never buy from Bobs Discount Furniture again.

*** Update - after fixing several more sections, we had enough and sold the sectional for $150. Paid 3K. Lesson learned - for us - we will not buy from Bobs ever again.

A few years ago I bought a couch with power recliners at Bob's. After a few days I noticed that the footrest on one side of the couch was bent. I called and they sent someone out to look. He said it couldn't be fixed and that they would replace the couch, and they did. Great!

The other day the power recliners stopped working. I was out of warranty so I paid the $85 dollar fee to have someone come out and look at it. He said the transformer was shot and he might be able to find a replacement for it. When he called the store they could not find a record of my purchase or the replacement that took place a few years earlier. They had no record of my purchase even though they had replaced the couch. They basically told me I was lying and had never purchased the couch from them and to go away!. UNBELIEVABLE! So I'm stuck with a non-reclining recliner and no way to have it fixed.

Let the buyer beware, they are rude and can't be trusted.

This review is for The store located at 6701 Fallbrook Ave West Hills CA *******. I purchased about 7 thousand dollars sofa and dining table and I paied all cash right away at the store. It is 4 months already passed and I have not received my item. Every week I am calling the store and they tell me I have to wait 4-6 more weeks. Do not trust this company. They are so bad with costumer service and they just get your money and not caring if you will receive your item or not. The first thing that this company teaches the employees is to not tell the truth to costumers. If you buy something from a website that is not even popular they bring your item based on the estimated date of delivery. After 4 months they still do not have the estimated date of delivery and saying we do not know when this item will be delivered.

Bob's Discount Furniture is not a discount store, they're expensive. I purchased a love seat sofa from Bob's Discount Furniture & it's of very low quality & I paid $400 on sale. The sofa is only a few month old & the cushions went flat, the material has fuzz on it & is now very uncomfortable to sit on. I purchased boards to put under the cushions & it's still uncomfortable. Due to the cushions being flat, it's hard to get up. The pillows that came with the sofa are just as cheap. They are flat & uncomfortable. I do not recommend this company to buy furniture.

This is the most unorganized Company i've ever did business with. Be aware of their Lies about their delivery date.they will take your money and leave you out to hang without Notifying you. Then make you wait to get your money back. I hope you folks listen to me and stay away from this store.

What a disgrace of a company! I ordered a bunch of furniture to be delivered which it arrived. The workers drop two items breaking them which they left at the house. Other items were broken (headboard, chest and some chairs) upon unboxing them. They left them in the house unassembled and broken. We schedule an exchange date, which the drivers came to the house as we opened the front door the driver took off and drove past our house three time. We called customer service …. Of course they are located in India. By the time they contacted the driver they were at the other job site. Oops sorry we have to reschedule - that adds 2 more weeks to the 3 weeks we been waiting. Contact our sales person and the sales manager with … you got ZERO response. So now it's time to get my lawyer involved to have them come and get all the furniture as they are now in breach of contract.
I recommend you stay away! Pay the extra money for better quality and better customer service.