On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Never have an issue ordering with this company. Returns are easy if you don't like the perfume. No hassles
This is not real perfume. The smell was gone in 3 hour after I put it on my self. I got very upset and ordered me the same perfume from Dior.com and I can tell the smell even different. So I've spent $211 dollars for fake perfume and I am very upset about it.
Hi Night O.,
Thank you for sharing your feedback.
We’re very sorry to hear that you were disappointed with your purchase. We understand how frustrating it can be when a fragrance does not perform as expected. Perfume.com takes authenticity seriously, and we do not sell counterfeit products.
Fragrance performance can sometimes vary based on factors such as skin chemistry, storage conditions, formulation updates by the manufacturer, or scent familiarity over time.
We would appreciate the opportunity to review your order and assist further. Please contact our customer service team with your order details so we can look into this matter for you.
Thank you for bringing your concerns to our attention.
Always have what I am looking for at excellent prices. I love how quickly it comes in. Never damaged.
Hi Barbara S.!
Thank you for your wonderful feedback and for choosing Perfume.com!
We’re delighted to hear you always find what you’re looking for at excellent prices with fast delivery. 🚚
It’s especially great to know your orders arrive safely and in perfect condition every time.
We look forward to serving you again soon!
Glad I placed this order for men's cologne. Easy to navigate the website. Loved the experience in my purchase! Highly recommended company to shop with.
Hi Ray A.!
Thank you for your wonderful feedback and for choosing Perfume.com!
We’re so glad your first experience with us was a great one and that you found the website easy to navigate. ✨
It’s fantastic to hear you loved your purchase and would recommend us to others.
We look forward to serving you again soon!
Very good overall experience. I am very satisfied and will shop here again
Hi Mary S!
Thank you for sharing your feedback!
We’re glad to hear you had a very good overall experience and that you are satisfied with your purchase 😊
At Perfume.com, we aim to provide great products along with a smooth and reliable shopping experience.
We truly appreciate your support and look forward to serving you again!
Very happy with the price and products that they have. I was able to buy my favorite perfume and get my husband some as well. It was like buying two for less than one usually costs.
Hi Debra H!
Thank you for sharing your feedback!
We are happy to hear that you found great value in our pricing and products at Perfume.com and that you were able to purchase both your favorite perfume and something for your husband 😊
It is wonderful to know you felt like you were getting excellent value with your order and had a positive shopping experience.
We truly appreciate your support and look forward to serving you again!
Prices advertised are different and the "free shipping" promised disappears when you get to your cart.
Hi Bradley C!
Thank you for sharing your feedback, and we are sorry for any confusion regarding the promotion.
At Perfume.com, free shipping offers typically apply when the order meets a minimum purchase requirement of USD 49, which must be reached in the cart before checkout 📦
We also see that your order was cancelled due to billing issues, and if you still need assistance or clarification, please feel free to email us so we can help review the situation further.
We appreciate you bringing this to our attention and hope we can assist you in the future!
Not only does the perfume look nothing like what is advertised, it does not smell like the real thing either. Pretty sure this is fraud.
Hi Dani F!
Thank you for sharing your feedback, and we’re sorry to hear that you feel this way.
We understand your concern regarding the appearance and scent of the item ✨
The product shipped was the exact item purchased, which was a 0.27 oz travel size spray valued at USD 9.90 plus shipping and taxes, and all relevant product details are provided in the item description as well as during the checkout process to help set clear expectations.
We appreciate you taking the time to share your experience and regret that it did not meet your expectations.
Ordering was easy. The selection is outstanding. I cannot afford the prices of many full size perfumes. Getting the purse size is perfect for me. And, I love the bottles. The roll up spray is unique. I was able to order my 3 favorite scents. Shipping was very fast, too. I will be coming back.
Hi Judy B!
Thank you for your wonderful feedback!
We are glad to hear that you found ordering easy and that you are enjoying the selection available on Perfume.com 📦
It is great to know the purse size options and unique bottles, including the roll up spray, have been a perfect fit for your needs, and that your favorite scents arrived quickly.
Thank you for your support!
Easy to find the fragrances that I wanted. I need purse sizes.
Compared directly to a verified full size bottle. Maybe they "accidentally" sent an EDT instead of the EDP it was supposed to be or they are watering down fragrances to make extra profit. Either way unacceptable.
Hi Bishop H!
Thank you for sharing your feedback, and we’re sorry to hear that the fragrance did not meet your expectations.
We understand your concern when comparing scents, especially when expecting a specific version such as an EDP versus an EDT ✨
At Perfume.com, all items are sourced as described on the product page, and variations in scent strength or perception can occur due to differences in formulation, concentration, and individual sensitivity when compared directly to another bottle.
We appreciate you taking the time to share your experience and regret that the product did not meet your expectations.
Hi Blanca!
Thank you for your wonderful feedback!
We love hearing that you found shopping easy and that your order arrived quickly.
At perfume.com, we’re proud to offer a wide inventory along with reliable and fast delivery 📦
We truly appreciate your support!
I've shopped from perfume.com several times. The prices are always lower than the ones in the mall or big department stores. They always have what I want in stock and shipping takes less than a week. I also like that they offer several different sizes of fragrances differing in prices too. To be honest, I don't know the exact amount of time I've ordered from here, but I've never had any issues with selection or shipping. I would definitely recommend shopping here and will continue to get all my cologne from perfume.com
Hi Chris!
Thank you for such a detailed and thoughtful review!
It’s fantastic to hear that you’ve consistently found great prices, a wide selection, and reliable shipping every time you shop with us.
At perfume.com, we’re especially glad you enjoy the variety of sizes and the smooth experience that keeps you coming back 🚚
We truly appreciate your recommendation and continued loyalty!
The website was very easy to maneuver around. I got the product very quickly. No problems whatsoever. I recommend it to anybody who's interested in perfume.
Hi Laura!
Thank you so much for your wonderful review and for choosing Perfume.com!
We are delighted to hear the website was easy to navigate and your order arrived quickly.
It is fantastic to know everything went smoothly and that you would recommend us to others 🌸
We truly appreciate your support and look forward to your next order!
Hi Michael!
Thank you for your 5 star rating!
We are glad to see that you had a positive experience with your order from Perfume.com. Your support means a lot to our team and motivates us to keep providing great fragrances and service to our customers. ⭐
It is always wonderful to know our customers are satisfied.
We truly appreciate your support and thank you for choosing Perfume.com!
Fast shipping! The items were as expected, wonderful. Thank you.
Hi Joselito!
Thank you for your fabulous feedback!
We are so glad to hear that your order arrived quickly and that the items were exactly as expected. Our team at Perfume.com works hard to provide fast shipping and authentic fragrances our customers can enjoy. ⭐
It is always wonderful to know our customers are happy with their experience.
We truly appreciate your support and thank you for choosing Perfume.com!
The items were packed carefully and came in perfect. Received Fast shipping. I will definitely be purchasing more future!
Hi E P!
Thank you for sharing your experience and for choosing Perfume.com for your first order! 📦
We are delighted to hear your items arrived safely and were carefully packed.
It is great to know the fast shipping and condition of your order made a positive first impression.
We truly appreciate your support and look forward to serving you again!
Product never showed up. Multiple attempts to contact seller have been unsuccessful. No product and no refund as of now.
Hi Andrew M.!
Thank you for sharing your feedback.
We sincerely apologize for the inconvenience and frustration you have experienced.
After reviewing your order, we see that the package was marked as delivered by USPS on 03/02/2026. We would like to gather more details from you so we can contact you directly and resolve this issue as quickly as possible 📦
Please reach out to our customer service team at your earliest convenience so we can assist further.
We look forward to making this right!
I signed up to get a cologne a month at perfume.com so far first choice I'm very happy with it good travel sprayer got my package on time I would say if you want to smell great for cheap this is the way to go looking forward to next months choice and so on
Hi Richard R.!
Thank you for your wonderful feedback!
We are so glad to hear that your first monthly cologne order from Perfume.com met your expectations and arrived on time.
It’s great to know you are enjoying the travel sprayer and the value of the subscription, and we look forward to helping you discover new scents each month 💫
We look forward to serving you again soon!
It's the 2nd time I purchased perfumes from this website. I wanted to sample different perfumes and ordered the small, compact sprays; this way I wouldn't overspend and would choose the scents that appealed to me the most. So far I've been quite pleased with my purchases.
Hi Ilie L.!
Thank you for your wonderful feedback!
We are so glad to hear that your second purchase from Perfume.com allowed you to sample different perfumes and find the scents you love.
It is great to know you are pleased with your selections and that our compact sprays helped you explore without overspending 💫
We look forward to serving you again soon!
The website was easy to navigate and the items i ordered were in stock and shipping was fast. Received my order in 4 days.
Hi Carlos!
We are thrilled to hear that your order was fulfilled quickly and that shipping only took 4 days! 🌸
It’s wonderful to know that you found the website easy to navigate and that everything you ordered was in stock. At Perfume.com, we always strive to make shopping smooth and efficient.
We truly appreciate your support and look forward to serving you again soon!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eve!
Thank you for your wonderful feedback!
We’re so happy to hear you continue having a smooth experience ordering with Perfume.com and that our return process has been easy and hassle free for you. ✨
We look forward to serving you again soon!