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Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
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Reserva rapida, sencilla y a buen precio.
Booking this online was an absolute breeze, especially with such fantastic offers available! The entire process was incredibly smooth and seamless, which makes me even more excited for what's ahead. I am truly looking forward to this experience and can't wait to see what is in store.
The booking itself was very easy to do. However I've only given 3 stars as when I made the booking I requested breakfast to be included. When it came to paying I couldn't see that anywhere so I went back into the website and made the same request. I paid for our rooms and added a message to ask if my request for breakfast was added to my booking. I've yet to hear if that is the case and we go away today. So I've had to contact the hotel myself.
The site was quick and easy enough to use. My only issue was i had requested breakfast to be included but it didnt show up in my summary bill so im hoping its all ok
Muy expedito buen diseño respuesta rápidas muy bien
Recomendable 100%
Initially I booked a room and selected double beds but ended up with a king and that didnt work for me. So i cancelled tge room but the cgarge went tgrough already. Customer support was very helpful and offered to find a room tgat was more suitable but I prefer to find my own room. Customer suppirt was excellent and it took little time for my refund. Tgank you
I was a bit uneasy when I realised that my booking was not being made through trivago Easy to book. Plenty of correspondence from yourselves. But after reading some of the reviews feel the need to correspond with the hotel and confirm the booking.
Very easy to book. Quick and prompt. Pleased with the cost
Bonne 1ère expérience avec Prestigia: j'ai bénéficié d'une offre Week end pour mon hôtel préféré, la réservation a été faite en un clic et j'ai reçu une confirmation immédiatement.
Ravie d'avoir pu bénéficier d'une offre Week End pour pouvoir réserver mon hôtel favori!
I booked online for a King room with a Garden view, and instead, after I paid, I got a confirmation for a double room with a Resort view (parking lot view). I called twice and got your ridiculous AI robotic useless support guy, who said that a "ticket" would be made and I would be contacted. That was days ago, and I have heard nothing. You have no toll free number so my calls were long distance. I have received no support at all and have heard nothing. My trip is in 4 days. Terrible service - it seems to be designed so that your customers cannot get any support whatsoever.
I chose a King Room, Garden view and you booked me and charged me for a 2 Double Bed Room with a Resort View. Please correct this.
Fue fácil y rápido brinda suficiente información para tomar una decisión
I have not checked in yet so i cannot say the service is completed. However wrt to online booking it has been good. I do note they do not detail or total the city tax component that will be charged at checkout.
Todo muy fácil de realizar y lo mejor de todo... los previos, mucho más económico que en otros sitios! Gracias!
Prestigia's website was easy to navigate. They offered the best prices for your money. Additionally, they were quick to confirm, and they gave clear instructions on what to do if you needed to change your plans.
The online process was quick and easy to use.
Zeer gebruiksvriendelijk, duidelijk (het boekingsproces) en zeer scherpe prijzen. Het hadden 5 sterren kunnen zijn als er meer informatie over de verschillende kamertypes voorhanden was. Maar toch, een aanrader.
A four star rating because it is very easy to book a room. It could have been five stars if there was more information about the different types of rooms. But overall: thumbs up!
Straight forward booking process and competitive pricing.
Ik heb geen ervaring met Prestigia, het is de eerste keer dat ik geboekt heb bij jullie en volgende keer boek ik weer bij Prestigia.
I experienced a "Gateway Error" when paying and received no confirmation email for transaction,
So assumed payment hadn't gone through. So paid again and, wouldn't you know it, I ended up paying twice! Contacted Prestigia and they said they had to get agreement to cancel 2nd payment with the
Hotel. I assumed this would be pretty much instantaneous but not so. Decided to get my bank involved
- Section 75 etc. and Prestigia relented immediately rather than have a chargeback on their records.
But, in fairness, I got quick responses by email from them - they just didn't say what I needed to hear!
Best rates available, easy to use / navigate website. Overall a seamless, quick and easy website that offered the absolute best prices around! Will absolutely be my new go to for booking hotels in the future.
Excellent price and ease in booking!
I did receive conformation email, but no confirmation of the room rate. I would appreciate a confirmation of the deal incl the cost of the stay, not just a conf#?
Prestigia.com Booking confirmation *******-HUTC-*******
Fast easy, great super prices, better than any other booker. Will use again.
Booked a place, but, things changed, so had to cancel
Thought so what next, but...
I all went through seemlessly
Thanks
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members