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PriorityTire Reviews Summary
PriorityTire is a leading online tire shop with over 20 years of specialized expertise in the US replacement tire market.
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Great experience and awesome process. I received my order in less than the projected time frame and it was a very easy and user friendly experience.
I plan to use Priority Tire for my next set of tire purchase.
We are honored to have earned your trust and will ensure to deliver with even better service next time! Thank you!
Bought 4 tires 3 years ago and it lasted me 80k miles without rotating (terrible I know) with only one causing issue due to a nail puncture. Otherwise still going strong with another 20k miles of tread on them.
We are glad to hear that your previous order resulted in some sturdy and long-lasting tires - we do what we can to contribute to that with how we acquire, handle and store tires. Thank you for your insightful review and returning patronage!
I ordered as set of tires to be delivered on Friday, May 29, which have so far failed to arrive. I have tried reaching out to the FedEx shipping station in Bangor, Maine about three hours away, but got routed through an exasperating series of phone loops and instructions. Despite the offer of speaking to real person in customer service, there was no way to reach anyone. Using the tracking number, I can see the items have been "out for delivery" for the last four days, and I am wondering why.
We do apologize on the carrier's behalf if there's been anything unusual or straight-up wrong with your shipment - but please leave any and all communication with the carrier to us, as we do have special channels to reach them thanks to our premier, professional-grade account! For any and all concerns and issues you should email us to [email protected] or call us at 866-440-0177, and we'll do our best to both respond to you and resolve the matter itself, ASAP! Since all orders must be delivered within 1-7 business days as advertised, we'll gladly investigate any unusual delay and see what can be done to help! Thank you for your understanding and do apologize for any inconvenience.
I got notice that my tires got delivered to installer and I am notifying you now that I confirm they have been received by them. Issue I have now is that the installer is not confirming my scheduled appointment as I am not installing parts sold by them so I am on a " sometime today where they fit in the work when appointments permit.
We hear you loud and clear, and do apologize for any misunderstanding - although the initial appointment done on our website is tentative and approximate, we do always reach out to the installers to organize a more specific and practical appointment, at which point we obviously talk with you as well. Something clearly didn't go as planned here, so we'll investigate this both internally and with the installer - things must be smooth and convenient, always!
I made an order on Priority Tire's website on May 20. I had it shipped to the installer and set up an install date all at once. They emailed an order # and it said I'd receive a tracking number when my order shipped. I waited a few days (4) and received no tracking (checked spam folder and all). I contacted them via the message feature on the site and got no response. I then called ( Day 7, two days before my install day) and explained how I hadn't received any tracking info and wanted to verify that my tire had even been shipped. I then received tracking info for the tire that had already been delivered. This might've just been a rare occurrence, but I'll try them again.
Your explanation is sensible and does align with what happened - a technical issue occurred, leading to the tracking information not being sent as planned and expected. For that, we do apologize, but moreover we're not quite sure why the usual follow-up communication regarding your installation was note done correctly. Between that and having to wait to hear back from us, it's clear that we didn't perform as well here as needed - we do apologize! Please know that your insightful feedback is important, and our team will work diligently to troubleshoot this matter - quality assurance is very important to us, as customer satisfaction is paramount! Thank you for your understanding.
1. The good. Easy to use site along with quick delivery.
2. The only reason I'm leaving a lower review is because I discovered a few hours after purchasing my tires that the exact same tires were being sold through Walmart's marketplace for less than what I paid directly on your website. Whether this is due to dynamic pricing or volume based agreements with large retailers, it is frustrating either way.
As a customer, I would expect buying directly from the source to provide the best value. Instead, I found that going through a major retailer was actually cheaper, even after applying a veteran discount. That makes very little sense to me.
One of the biggest reasons people buy tires online is to save money. Many of us choose to purchase the tires ourselves and then use a mechanic of our choice to avoid the overhead costs, property taxes, and other expenses that businesses often pass on to customers. When the direct seller charges more than a large retailer, it removes much of the benefit of shopping directly in the first place.
I understand that Walmart can generate higher sales volume, but it is disappointing to see direct customers paying more while the larger retailer receives the better price. In the future, I will be checking other marketplaces before purchasing again because there is no reason I should pay extra for buying directly from the company itself.
We appreciate your review and the breakdown of your concern and frustration; we certainly agree with you, at least to a degree, and we would love to say that our website will always offer the absolute best possible deal.
As it stands, the fact of the matter is that modern retailers do have to sell on various marketplaces, especially places like Walmart and Amazon, to be competitive and achieve their goals. As such, although in most cases we do reward our loyal customers that seek out our own website with the best possible deals, it is not impossible for one of our items to have a better price on a different marketplace we also sell on. Without going into details or over-complicating things, we'll say that we obviously value our own website the most and try to provide the absolute best possible care and service to our direct customers, it can simply sometimes happen that a given item is given a lower price on a different platform - usually due to a special promotion or similar.
With all of that said, we are hopeful and confident that you'll still get fantastic experience and value alike when working with us - and you have our word that we give our best to treat our customers with the best possible tires and service!
Thank you for your understanding.
Tires arrived on time. They side it could be different shipments, but they all came together.
Technically the tires we send are often treated as separate shipments out of necessity, but we do all we can to ensure that they all arrive together - quickly and safely! Thank you!
Easy to navigate to the right tires i needed, great quality of products. Fast delivery and great look
We do strive to offer a rich selection of great tires, and then combine it with speedy and safe shipping - we're glad that you're impressed, thank you!
I ordered and paid for a set of tires and was told they were out of stock. Then had to choose another set of tires and pay more. Now, those tires came in fast and as advertised.
Although we do apologize for the unfortunate stock issue, we do want to clarify: you did not have to do anything! We explained what the issue was and offered other tires; since the other tires were more expensive, you were given an extra discount, but we did indeed kindly ask for an additional payment to reflect their nonetheless still higher price. If the tires were similar in price or less expensive then obviously you wouldn't have to pay anything extra, while obviously you could cancel for a refund if you so preferred. Of course, we do all we can to avoid any and all stock issues, but we are glad that we could work out a solution in this case! Thank you for your understanding.
We do carry many different types of tires, including indeed both premium and entry-level light truck tires. We'll sure your boy will appreciate them greatly!
The products were great. The ordering process was very easy. But the tracking was nonexistent was not updated daily. My product was showing not picked up until it showed up at my doorstep it took five days
It sounds like there was a technical issue where your tracking information was not properly transmitted and updated - that is most unfortunate and we do apologize! Please know that that is an exception to the norm, we'll make sure to troubleshoot and ensure there's no repeat issues! With that said, we are glad that you did receive the tires safely! Although we estimate 1-7 business day delivery times for all orders, our logistics are always improving and you were a bit unlucky here - your next order will arrive in the more common 2-3 day timeframe, no doubt! Thank you for your patience and understanding.
Great got tires on time this the 2nd set one for each of two cars only about 7,000 miles on first set no miles on se
Thank you for your review, Dennis! We're happy to hear your tires arrived on time and that you chose us again for your tire purchase. We appreciate your continued business and look forward to serving you in the future.
I ordered 4 UTV tires 2 WOLFPACK 25x10-12,2 WOLFPACK 25 x 8 x 12 and 2 AGSTAR 10.00 x16 for my 1981 International Harvester 3688 tractor. Haven't mounted them yet because I just got them today. BUT the service was good and they got my order right the first time. I'm happy.
Thank you for your review, Marshall! We're glad to hear your order arrived correctly and that you were happy with the service. We appreciate your trust in us for both your UTV and tractor tire needs, and we hope everything performs great once installed.
I had a great tire buying experience with Priority Tire online. The site was very easy to navigate allowing me to find tires based on size, profile and speed rating. Offered a few different companies when purchasing my tires for a very competitive price based on market value. Fast service and received my tires promptly within a timely manner. Overall great ease of use! Would buy from again.
Thank you for taking the time to share your experience, Andrew! We're glad you found our website easy to use and that you were able to find the right tires at a competitive price. It's great to hear your order arrived promptly, and we truly appreciate your recommendation. We look forward to helping you again in the future.
I'm happy w/ fast service. The only thing I made a mistake at the very end of the order & I've been trying to get a response from anybody about the error I made
Here it is the question is: I saw when I was placing the order that if you buy 4 tires you get either 100 or 160 dls. Off and as of now I don't get any response.
I would appreciate if you guys answer on this matter. Thanks
Thank you for your feedback, Luis. We're glad to hear you were happy with the tires and the fast service. We're sorry to hear there has been confusion regarding the promotion and the follow-up on your inquiry. Please contact our Customer Support Team at 866-440-0177 or [email protected], and they will be happy to review the details with you.
I am thoroughly satisfied with the tires. I have always been a fan of Pirelli. In fact, I had them on a BMW some years ago and they were performed perfectly on this vehicle.
Now they are on my 2018 Toyota Prius Three and they 100% beat the tire brand I had before. They make my driving experience with my Prius very enjoyable!
Thank you for sharing your experience, Ken! We're delighted to hear that your new Pirelli tires have performed so well on your Prius and have exceeded your expectations. We appreciate your trust in Priority Tire and are grateful for your continued support.
They had my tires to me quickly and the tires actually impressed me there nice tires for the price I will be a return customer
Thank you for the great review, Calvin! We're glad your tires arrived quickly and that they exceeded your expectations. We appreciate your support and look forward to serving you again in the future.
Was good, received three tires day two from ordering. Then next day received fourth one. When ordering said all were in stock. Slowed install one day. But look slick.
Thank you for your feedback, Justin. We're glad you received your order quickly and that you're happy with the tires. While orders can occasionally arrive in separate shipments due to warehouse logistics, we understand the delay of the final tire was inconvenient. We appreciate your review.
The customer service people i have spoken to have been very professional and respectful. However, the shipping has been a problem. It's great that free shipping is offered as long as you can wait for your order.
Thank you for sharing your experience, Tracy. We're pleased to hear our Customer Support Team was professional and helpful. We also appreciate your comments regarding shipping, as customer feedback helps us continue improving our service. Thank you for choosing Priority Tire.
From the business
Priority Tire is an online tire distributor. Our company deals with the sale and distribution of new
Tires available for a versatile range of vehicles. We offer online purchases with free FedEx
Delivery, and local pick-ups where available at our warehouses.
Priority Tire offers a wide range of tires available for sale. Our main focus was the distribution of
Passenger vehicle, SUV and light truck tires initially. However, our product line-up was
Expanded to include tires for trailers, ATVs, golf carts, racing and motorcycle, commercial,
Industrial, and farm vehicles. The broader range of tire types ensures that we are able to
Successfully meet the needs of our customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do try to ship all tires in a given order as one co-linked set of packages every time, resulting in exactly this - we're glad that all went well! Thank you!