Remitly

I had a very poor experience with Remitly. What was presented as a fast, reliable transfer turned into delays, confusion, and extremely frustrating customer support with them not only repeatedly requesting additional banking and incorporation documents but repeatedly saying I had not provided it, even though I sent it in more than once. I never did receive fund and was stranded on the highway with it looking like we were going to miss Christmas with our family.

My funds were held up without clear explanation, timelines kept changing, and getting accurate information from support was not forthcoming even when they transferred me to a Manager. This created unnecessary stress, especially since money transfers are time sensitive and require trust.

While Remitly markets speed and reliability, my experience did not reflect that at all. After 6 days I finally gave up and am now using Wise. Transparency was lacking with Remitly, and the resolution process felt slow and impersonal.

Based on this experience, I would not rely on Remitly again for important or time critical transfers.

After a year of history. Remitly suddenly stopped a transfer and demanded a bank statement.
I had to wait until I got home from work to find this. Why all of a sudden did they need this? The amount of the transfer was less than normal to a regular family recipient. If I had been out of town I would have been frozen out of this service. I can't work with an unreliable company. They also asked several invasive questions about the source of my money, I own rental property for my income... so what? I was sending $1,000 so what? Use somebody else. There customer service people are in call centers all over the world and know very little, Peru and Philippines in this case. ANYWAY A TOTAL HASSLE.

I am a disabled senior, with major health conditions, and it was my lifeline for medications I need, I have COPD stage 4, CPTSD, and Bipolar type 1. They suspended and closed my account for zero reasons, claiming it's Fraud Protection on their end, very vague, zero concrete reasons given, just did it without any reasons or notice at all. I saw this last night, and it made me go into a suicidal spiral and caused me emotional and physical distress. They committed a major hate crime and discrimination against a disabled senior citizen. This is a pure hate crime and evil I hate them with pure unaltered hatred from my entire being. This is not a business but a criminal organization that commits hate crimes against the seniors and disabled for no reason, because they are narcissistic, evil, and must be made and forced to lose what licenses they have. Seeking legal action and channels purseing hate crime charges aginst them. Avoid them at all costs.

1 Star
I sent money using Remitly on June 30, and they claimed it was delivered to the recipient's account by July 1. It absolutely was not. I called customer service, and they told me to wait 48 hours. I waited. Still no money.
I've now called five times — it's July 8, and the money is still missing. Each time I get the same generic response: "Please wait," or "It's being investigated." One rep even suggested I "pray and wait." Seriously?
This has been incredibly frustrating. I used Remitly thinking it would be fast and reliable — it's been anything but. I still don't have answers, and my recipient has no money. I won't be using this service again. And I definitely would advise you not to use this app

- Very bad customer service.
- Intrusive: asking for so many personal information.
- They happen to ask you for additional information way after you've made your transfer.
- Also, transfer take a very long time to be done. PS: Phony assistants make all of this even worse.

I am your regular customer that I use Remitly on daily basis to send the funds in different countries to help people for school fees. I never ever had any issues previously.

I am very very disappointed with your service that I am unable to get help on the chat and phone as well. All of the agents were giving me wrong info to cancel my funds even though, my fund was in pending status due to banks were closed in India told by one of the agent. I started calling and chatting on Saturday when I sent the fund.

Firstly, I want to explain you my situation.One of my friend's phone number was hacked in India. The hacker was asking funds to transfer in his bank account from everyone from the contact list. I got the message on my what's app that she needs 10,000 rs which was $170.95 urgently that she needs to send her friend immediately but she can not send from her own bank because she is already over used to sent funds per her limitations. She can not send from her bank right now but she will pay me back next week. She gave me her friend's account info:

Bank name:>INDIA POST PAYMENTS BANK
Account:>GAITHUILUNG
Account number:>*******149
IFSC:>IPOS*******
BANK BRANCH:>SENAPATI BAZAR

But she was begging me to send funds asap because she can't wait until Monday. Once I sent him then he asked me to send screenshots for info.
After 6 hrs later he asked me to send 800 via etransfer then I asked is it in dollars or rupees then he said dollars. I then got mad at my friend in my mind that she is taking my advantage but I don't send him anything. Suddenly, it clicked in my mind that could be hacker and I called my friend then she told me her ph no got hacked and hacker asking money from each one's from her contact list. I called right away to Remitly agent then he told me that money can't be transfer until Monday so he will cancel the fund. But I couldn't see the status changed on my Remitly account then I chat with agent she told me same thing that she will send mail to cancel the fund because they don't have tool to cancel it right away. But it was saying 48 hr left to send the money on my status on Remitly. I chat with another agent she said same thing to sent mail to cancel it. I called 2 times on the phone and 3 times on the chat. But I got email and message that the funds delivered then I got shocked badly why it happened even though I told your different agents when the funds were in pending to cancel it.

This is the info for my account:

The money $170.95 will be deposited to your India Post Payments Bank account by 7 January at 5:50 AM +0530 your time. Ref#R*******284.

Is there any manager or upper level management that I can talk or complaint that how I can retrieve my money back even it was 100% your agents fault. You can check the conversation that was recorded in your system that your department can communicate with receivers bank. The Remitly company runs worldwide so I am sure they have some rules and guidelines.

I hope you can help me for sure so i won't be disappointed so I can use this app peacefully in future.

Thanks,

I used a Visa card with about a $10,000 credit limit to try to send a gift via PIX in Brazil to a friend who had lost his computor in the flood last May. It was to be a Christmas gift. Just about $735. Not a huge amount for him to buy a computor. All the people I spoke with were in an Indian call center and had Indian accents. The transfer was paused and I was grilled by "security: for maybe 45 minutes.who was I sending it to? What is his relation to me? How long had I known him (since 2008) What was he using it for? What is your source of income? Who was your last employer? I have an excellent credit rating and thought his questions were outrageous I told him my bank account I had thousands (I told him the amount)...In the end he wanted a pdf of my last bank statement. That did not reflect my current balance so I told him that. (November).In the end I complied and sent Remitly a copy of my last bank statement with a lot of information I think they had no business having. Then I spoke with a customer service person and asked when the pause would be lifted. Once again she asked me his name and how long I had known him and she talked about how was for my security etc. all the delay and something about sending money to someone I had never met and I corrected her and said I had met this person and had been to Brazil to visit him and his family... Finally the "pause" was lifted at my request the the money was processed and sent. I assured the customer service representive I would never use their company again. Never. I regret the time and energy I wasted today. The exchange rate was good and in the end it arrived fast, but they charge 3% for credit cards. To me they are a dreadful company and I would like to file a complaint about their invasion of my privacy and grilling when I have an excellent credit rating which they could have checked as they had my card number name, birth date (which they ask for right away) and address. I may complain to the better business bureau about their behavior. Further note: I see they have so many bad one star reviews. I hope my personal information like my bank statement, credit card number, date of birth name and address do not get used in nefarious ways in the future. They come up high in the search engine and that is why I used them. I had no idea they appear to be the worst rated money transmission services maybe in the entire world.

No guarantee delivery time. If you are sending money there is no guarantee on delivery time. It depends more on your luck

Terrible service from a money transfer company who promise the world and deliver a barren atoll. Subject to fraudulent scammers their systems are suspect and compromised. Don't ever ever use, bad follow up bad customer service. Just an absolute disaster to deal with.

This company is absolutely awful, I used them for about half a year on and off to send money abroad to my friends who are in need and what does this company do? In one moment they just inform my account has been suspended for some rules violation and they list usual scenarios but never explain precisely nothing that I am guilty of and worse yet, it is not me who needs to be guilty of anything but any of my receivers too to warrant punishing me with denial of service according to their fancy rules.

I appealed their suspension and they took few weeks to consider it and email me that I am permanently deactivated and they would not answer anything.

It is beyond me why they do such given used the service and certainly Remitly takes their share from each delivery, guess it wasn't enough for you $#*!ers of a company that leave my friends to suffer as I have to find alternatives. If you do business with this company, be assured they will sooner or later suspend and deactivate your account and as usual along their bad business behaviour, refuse to explain anything.

Remitly is operated by a bunch of incompetent clowns. I sent a transfer but made a careless type fault. Instead of typing the number ending by...557 I inadvertantly typed...558 meaning that the recipient's name and the phone owner's name were totally different yet the transfer successfully proceeded. When I quickly notified Remitly, they simply stated that the transfer was successfully completed thus they couldn't reverse it and refund me. Upon my insistance, they finally promised they would contact the financial institution urgently for a reversal. It's been 2 months and haven't seen the least penny back despite a bevy of customer service reps telling me I'll be refunded. Instead of paying reps to inanely utter prefabricated affirmations you should invest on systems and reps that can spot the difference between a transfer recipient's name being Jane Murray and a phone owner named Patty Jones(fictitious names). My 4 year-old niece noticed the difference in about 3 seconds. You should be ashamed of pretending to be a credible money transferring company. You are only dimwitted wannabes. Never again will I use your services and made it my duty to convince everyone who needs to send/receive money to go out of their way to avoid dealing with crappy amateurs like you.

Stay away from this company. There are plenty of others to choose from. I reported a user with a fake ID and it backfired on me!

I sent money two weeks ago and up today the receiver haven't got it. I been calling the customer service and all they do is lie and lie that receiver should receiving the money in the next 4 to 24 hours. Been going on for the past two weeks worse company ever.

I wanted to make a transfer to the Dominican Republic from my bank account. After having placed the transfer, they wrote to me that they needed my attention. When I check, they ask me to send a copy of my bank statement and call them. I sent my bank statement and when I called, Dilan answered and told me that the transaction could not be carried out and that my account would be suspended and I would never be able to use Remitly again. They blocked me as if I was doing fraud. I checked the transfer details and all my bank details were correct. I asked Dilan to explain why and he couldn't tell me. I asked him to contact a supervisor to explain me why I had been 'removed' from Remitly and he didn't want to. It was a horrible experience, feeling like I was being treated like a criminal who wanted to commit fraud! Then I used Western Union and I didn't have any problems and it was very economical. Remitly is a new app that definitely lacks the Western Union experience

Remitly will charge your bank repeatedly and then ask 4 sensitive info to reverse the charges scam!

Absolutely one of the mosty disgustingly incompetent companies I've ever dealt with and certainly the WORST remittance company I've ever used, and that coming from someone who has used about eight of them over the past 35 years. They don't seem to be aware that customer service is important, especially if there is a problem with the transaction; they will never accept that it's their fault and they'll freeze your account if there's the slightest problem, which means they don't invest a lot of $ in security. You may not be having issues now, but get away ASAP as it will indeed happen.

I registered and tried to transfer them it said it would not go through and account suspended. So I called and an agent said apologized... And I said well if there's a question of anything then what about a quick video call off me holding my ID, others companies and the IRS verify you this way but noooooo. She was helpful though and I said the account would be unblocked in 2/48 hours and once the funds are back in my account I could transfer again and there would be no problem this time because she was making a note in my account plus she gave me a 20$ discount. So... A week later and I try again and the discount is there and after I did the same transaction, same recipient and same payment method, I called to double check that there would be no problems. Well the very rude agent said no my account is suspended again and she refused to give me her name or the name of her supervisor. Totally unprofessional and now the money is not where it needs to be in time. Horrible u professional company with zero checks in place just suspend.

I paid for plane tickets for refugees from Ukraine living in the Country of Georgia. They needed travel money to get through customs. I went through all of their security checks then tried to send. My first attempt I sent it to myself, quickly stopped it. Remitly blocked me, because used the wrong address. To fix it the customer service rep. Said I needed another email account, so I used hers. The first card I tried there was a hold from November I didn't know about. I appealed to plead my case, which I still don't know what happened. The Ukraine family did not get the funds, they already moved out of their apartment and focused everything they had towards leaving. I don't know how or why, but I became red flagged and no one would take my cash and send it. I put everything I had into this, the Ukrainian refugees are out in the cold and my future looks bleak. Thank you Remitly. And I still have no reason for their decision?

I have been trying to received a transaction history for year 2023, and have been waiting to received their email for over 2 month's.
I have talk with several employees including a "supposedly" manager who had the guts to lie to me over the phone telling me that She would make sure that my request is fulfill between 2 hours to 24 hours period. This was 2 days ago. Her name is Rewan E., and she is a liar.
I use this application to send thousands of dollars to support my family in South America.
Needless to say, I will no longer trust a company that straight up lie to customers upon their requests. They record every conversation for "training", but obviously, those recordings are useless.
I sincerely hope that this review gets to be seen by someone at their headquarters in Washington that really cares about customer satisfaction, and not only profit millions of dollars.
They loss me as a client. I will begin to use another company to trust my money.

Do not trust this "company", they don't help you with issues and usually they use automatic answers.