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Segpay

3.2

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From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

service
120
value
98
shipping
48
returns
60
quality
99
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1 review
0 helpful votes
Follow Garry F.
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I was charged $49.95 on may 30th and 31st Both were processes and I'm down $100 for something I never paid for. I'll have to go thru PayPal resolution center if you don't debit my account for both payments!

Date of experience: June 3, 2026
Virginia
1 review
0 helpful votes
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Help given quickly.
June 12, 2026

Attendant was polite, friendly, and very helpful. Was able to perform needed cancellation. I was offered a discount that was very tempting but being unemployed I really do need to reduce my month expenses as much as possible.

I was very happy with the service I received and plan on resubscribing as soon as my employment situation changes.

Date of experience: June 1, 2026
TW
1 review
0 helpful votes
Follow Elio H.
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I was shocked by the website continuous subscription without any reminding. And the segpay give me a strong customer service, help me to refund the unreasonable charges. I appreciate it ~

Date of experience: May 31, 2026
1 review
0 helpful votes
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Customer Service could care less
June 12, 2026

I reached out to them after receiving a notification my subscription would be ending on a date in the future. A simple issue with my bank that I resolved in 30 seconds, just needed what should have been a simple action by them to un-cancel my subscription, but they responded with "you need start a new subscription". So I took my business elsewhere.

Date of experience: May 21, 2026
1 review
0 helpful votes
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Wrong purchase
June 10, 2026

Es war sehr befriedigt, das alles schnell passiert

Date of experience: June 1, 2026
Michigan
1 review
0 helpful votes
Follow Jess E.
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Top notch service
June 9, 2026

I was billed for a service I did not sign up for. I contacted Customer Service via email and within 24 hours my account received the funds that were erroneously taken.

I was ecstatic with the professionalism and swiftness that I was shown and as a result I will definitely be using this platform and service again!

Date of experience: May 30, 2026
1 review
0 helpful votes
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Subscription renewal
June 8, 2026

I wanted to continue my Full access to the website indicated and because of a quick response and action I was able to... Thanks

Date of experience: May 29, 2026
GB
1 review
0 helpful votes
Follow Verena R.
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I was charged too much and the email I received from you said you help with billing issues. I assume now the lady can't change the amount but then she needs to say so and not just tell me what I was charged, this was useless.

Date of experience: May 29, 2026
1 review
0 helpful votes
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A problem with site
June 6, 2026

Agent tried very hard to avoid how the cancellation of membership of web site and refund. I will make certain to not use this service.

Date of experience: May 27, 2026
1 review
0 helpful votes
Follow A P.
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Horrible kk
June 5, 2026

Kept trying to make an account finally did after customer service gave me the runaround multiple times currently account does not let me login. Would have to call for the same thing to happen.

Date of experience: May 26, 2026
Texas
1 review
0 helpful votes
Follow Bob Wms W.
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Pay pass Due Unknown Debt
June 5, 2026

POOR Rating/ Due to the ordering of unauthorized goods, I attempted to pay the Bill with Segpay. Wrote 6-7 times asking for explicit way of payment, since I never paid it this Way. Never got Instructions.

Date of experience: May 24, 26
Kansas
1 review
0 helpful votes
Follow Fahim B.
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Terrible. Almost criminal
June 3, 2026

Almost criminal. You guys let someone scam me. Like what ethics do you guys even have?...

Dude, you work there? You should quit

Date of experience: May 24, 2026
Ohio
1 review
0 helpful votes
Follow Gerry R.
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Outstanding support
June 1, 2026

For some reason I was unable to access my paid for site... but Segpay took care of me and refunded my payment with no hassle... so it was a good experience over-all... Thank-you!

Date of experience: May 22, 2026
1 review
0 helpful votes
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Give me My tokens
June 1, 2026

Give me My tokens kab milega Mera tokens

Date of experience: May 22, 2026
Switzerland
1 review
0 helpful votes
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Modification
June 1, 2026

Merci pour votre explication qui était très claire, j'ai pu faire les modifications que je souhaitais

Date of experience: May 21, 2026
1 review
0 helpful votes
Follow Nirmal K.
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Unhappy with payment method
May 31, 2026

I am happy with the ste. But if you are allowing 3rd party payment through your site you should be answerable.otherwise avoid this payment method

Date of experience: May 21, 2026
1 review
0 helpful votes
Follow Rocky D.
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I input all the card numbers, SCV, expiry date, I've tried "Gift Card Prepaid Visa, and my name for name and they were all rejected. I need this avenue to buy credits as all my other accounts are joint accounts.

Date of experience: May 21, 2026
1 review
0 helpful votes
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Service is fast and reliable
May 30, 2026

Once contacted the customer service the answer comes very fast, usually within 24 hours. I am very satisfied with the response and the handling od my requests.

Date of experience: May 20, 2026
1 review
0 helpful votes
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Pas de réponse à ma question
May 29, 2026

Je voulais savoir quel était le donneur d'ordre des débits, je n'ai pas eu de réponse de segpay

Date of experience: May 19, 2026
1 review
0 helpful votes
Follow Tyler E.
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Give back to my account the best Customer Service in the industry. We are always working on improving and would love to get your feedback. Please take a couple of minutes (I promise it won't take any longer) let us know how we did this time around.

Date of experience: May 18, 2026