SendMyBagReviews 1,062

IT WAS MOST HELPFUL TO HAVE SUCH AN EFFICIENT SERVICE THAT WOULD PICK UP AND DELIVER MY SUITCASE WITHOUT HAVING TO BOX THE CASE AS OTHERS REQUIRE.

THE SUITCASE WAS PICKED UP AND DELIVERED RAPIDLY - MORE SO THAN I COULD HAVE EXPECTED AND WITH PRECISE TRACKING NOTIFICATIONS AND MOST EFFICIENT HANDLING.

SEND MY BAG MADE THE PROCESS EASY AND HASSLE-FREE, IMPORTANT PARTICULARLY DURING TRAVEL.
IT WAS ALSO NECESSARY TO CHANGE MY DELIVERY DAY SINCE IT WAS DELIVERED SO QUICKLY AND THAT PROCESS WAS ALSO SEAMLESS AND VERY EASY.
I WOULD RECOMMEND SEND MY BAG TO EVERYONE AS I NOT ONLY HAVE TRAVELED A GREAT DEAL BUT UTILIZE MANY CARRIERS IN MY OWN BUSINESS AND VERY MUCH APPRECIATE THE EFFICIENCY AND EASE OF SEND MY BAG.
EVERY STEP OF THE WAY THE PROVIDE TRACKING, GUIDANCE, IN CASE OF ANY QUESTIONS AND FAST PICKUP AND DELIVERY.
MOST HELPFUL AND COURTEOUS PERSONNEL.

I used their service several Times and it's always perfect! Super reliable and fast!
I am gonna used them again soon

Facilità di utilizzo del sito, spiegazioni dettagliate, costi contenuti, tempi di ritiro e di consegna rispettati e veloci

I was a loyal SendMyBag customer who spent over $3,000 with them across multiple international shipments between October 2025 and January 2026 (just 3 months). I purchased their premium coverage on every single shipment. This experience demonstrates why their coverage is worthless and why you should never trust them with valuable items.

What Happened:
In December 2025, I shipped 5 duffel bags from Paris to California, purchasing substantial coverage (over €1,000). Four of the five bags arrived with torn plastic wrapping and substantial missing contents totaling thousands of dollars, all documented with receipts and comparable retail links.

The Pattern:
Bags #1, #3, #4, #5: Torn wrapping, items missing
Bag #2: Intact wrapping, nothing missing
This pattern clearly showed tampering during transit, visible even in the delivery photo their own courier provided.

Operational Failures - Pickup Delays:
Before items even went missing, the pickup process was a disaster. I was told pickup would occur on December 15,2025 - no one showed. I was then told it would be picked up the next day (December 16), but the driver only took some of the bags, not all of them, claiming the shipment was "too large." Finally on December 17, the remaining bags were picked up. This meant I was held hostage in my apartment for three days straight waiting for pickups, costing me valuable work time. Their representative promised "goodwill consideration" for these failures, which was never properly addressed.

Claims Handling Issues:
1) Contradictory Statements: On January 12, claims handler * acknowledged one bag met their packaging standards. That bag contained a high-value item. Six weeks later, she denied coverage for ALL bags claiming inappropriate packaging - contradicting her own written assessment.
2) Retroactive Rule Changes: I provided full documentation of all items on January 2. She accepted this without mentioning any issues. On February 17 (six weeks later), she suddenly claimed one item category was "prohibited" - only after being cornered on her contradictory packaging statements.
3) Repeated Information Requests: Despite providing detailed information in multiple emails, she repeatedly asked me to provide information already submitted - including requesting details in response to an email that contained those exact details.
4) Insulting Settlement: After all evidence was presented, SendMyBag offered approximately 2.5% of the documented claim value. As a customer who had spent over $3,000 with them in just three months, this was not only inadequate - it was insulting.

About the Claims Handler:
My claim was handled by Customer Satisfaction representative *, whose contradictory statements, repeated requests for already-provided information, and retroactive rule applications made this the worst customer service experience I've had with any vendor in my professional life. Whether this represents her individual performance or company policy, it reflects extremely poorly on SendMyBag.

Important Note About Reviews:
SendMyBag notably does NOT have Google Reviews or Yelp pages where customers can leave feedback. This is unusual for a service company and effectively limits where customers can share their experiences publicly. The absence of these major review platforms means negative experiences are less visible to potential customers researching the company.

The Bottom Line:
I was a loyal, high-value repeat customer. I trusted SendMyBag based on positive reviews and spent thousands with them in just 3 months. When I actually needed the coverage I consistently purchased, they used contradictory statements, retroactive rule interpretations, and insulting settlements to deny my valid claim.

For Future Customers:
-Their coverage may not be honored when you need it
-Claims handlers may contradict their own written statements
-Expect rules to be applied retroactively to deny claims
-Settlement offers bear no relationship to actual documented losses or your customer history
-Being a loyal, high-spending customer means nothing when you file a claim
-Operational failures (missed pickups, delays, partial pickups) are common
-Limited review platforms make it harder to research their actual customer service record
-This is not insurance despite being marketed as protection

I was referred to SendMyBag by a parents community and chose them based on positive reviews. After spending over $3,000 with them in 3 months, I deeply regret this decision and will be sharing this experience widely.

Would I recommend SendMyBag? ABSOLUTELY NOT. They lost a $3,000+ repeat customer over their terrible claims handling and operational failures. Don't make my mistake.
* Personal info redacted by admin

Needed a little more help with tags as they did not arrive. I read the site and improvised. It seemed to work but I tried to call for help and did not get an answer

The pick up in New York and delivery to the Sydney Australia depot were perfect. Ironically our instructions to deliver without a signature were ignored in Sydney, delaying delivery.

This was my second time using this service to ship my bag from the US to Iceland and I couldn't be happier with their service. The whole process is so easily set up and easily explained to the costumer of how to prepare the package. The service is quick and reliable and I highly recommend using this service for a stress free travel.

Costumer service was also great and helped me figure out the size and price of the box for me. Thank you all for a great service!

Luggage collected and delivered on time. Labels delivered on time. No complaints at all and luggage undamaged.

The bag was damaged and I put a claim and was turn down because I did not padded well. A very unsatisfactory reply. How do we pad a bag.

Easy to schedule. Very detailed explanation for intl shipping from Spain to USA. Picked up as scheduled and delivered as promised even during the holidays. Definitely will use again.

This is my second time using Send my Bag to help with a 4 week trip. The service is exemplary and customer services is responsive and helpful.

This was the 3rd time we've shipped from the US to Germany via SendMy Bag. Each time was a great experience. Items arrived when promised, in good shape and for a great price. Plus the customer service is responsive and very helpful! We will definitely use them again and highly recommend!

It's so easy to send your bags as someone picks them up. You just have to make sure labels are on. My bags were sent back to me from Cornwall were I had been staying. They were delivered back to my home which meant I could travel light. Very efficient and takes the stress out of travelling