SOUND SMITH Reviews 59

I bought a uke-of-the-day special last year which I was very pleased with, especially with Ms Smith's accommodation of changing the strings to low-G and a substitution of a hard case at a bargain price. When she posted the Resonator on sale recently, I immediately purchased it. When it arrived, I found a small pinhole flaw in the finish on the back of the uke. I confessed to Ms Smith via emails that I am somewhat obsessive compulsive about such things and she was quick to offer replacement or remedy. I believe Ms Smith sincerely cares about her customers satisfaction and has earned my future patronage!

Shannon was very attentive to answer all my questions and resolve all my needs. Inwill definitely buy from Sound Smith again!

Ultrafast communication and service from Shannon at Sound Smith. The instrument looks and sounds great. Now it's up to me to learn to play it!

Shipped quickly and exactly what I was expecting. Satisfied return customer. It's always good when a transaction doesn't have any surprises.

Order was delivered in instrument shaped box with lots of tape and thought it would be a mess! Not so! Item was in tact with lots of bubble wrap inside. Was pleasantly surprised that it was fully tuned too!

Primarily I'm very happy that the uke was nicely set-up before shipping.
Also the price was very reasonable.

Purchased my first Uke and very pleased with the item, price and service. The whole process took less than 5 days and went without any issues. My new Uke was even delivered to my home as I live close to the arranged " pick up" location! A 5 star experience. 👍

Excellent customer service. Quick response to questions. Packed and shipped carefully. Highly recommend Soundsmith.

I've ordered 2 instruments and both are so great. In both cases there was personal customer service by the owner. What a wonderful experience!

Shannon is wonderful to deal with. And the U-bass is very nice aand sounds great.
I've bought at least 2 Ukes and a parlor guitar and now a U-bass.

My order for a Sound Smith Chord Chart Ukulele Strap - despite the Cyber Season CRUSH - was promptly processed and delivered. The product was very high quality strap material. The chord diagrams on the strap are Black with BLUE finger designations (a very pleasant surprise), and quite readable - as I had hoped. It looks really great on my Sound Smith 6-string ukulele that I bought from Sound Smith last May.

Shannon was very helpful and responded immediately when I had a question or requested something.
The order went smoothly, made a website a personalized experience and shipping was quick. My instrument is great.
Highly recommended this working with Sound Smith.

Great value very friendly company. I'm digging the sound of the guitar thanks so much.also the guitar came in what seems like no time at all so I'm happy with the sound smith folks thanks again Peter 😎

I purchased a tenor songbird about a year ago and have been very pleased with the tone, action and the beautiful wood work. I just received the new concert songbird today and once again I love the sound, beautiful wood and action. However, and this is a nit, in the pictures they show five side neck inlays. But there's only one at the fifth fret. I had the same nit with the tenor when I received it. Please change the pictures to what to show what you actually get. Thanks

Thank you for your fantastic quality poducts and services again! I have ordered a 6 string electro acoustic tenor - amazing!
This is my second uke from SoundSmith, I love also my previous one, a longneck pineapple soprano with solid acacia top - which one I had provided with an external pickup and sounds perfect.
Thank you Shannon for your flexibility in all meaning! Also pictures sent of the available instruments on stock, so that I could chose which one I would prefer. Thanks for the spare set of strings sent as gift!
I am someone from over the ocean, Europe and ordered from US and SoundSmith despite the extremely high import taxes and customs fee as I know I get quality on my money.
Wish you growing business, more and more buyers as you work for it! Thanks!

My husband ordered this Ukulele for me as a Christmas present. It was packaged very well and delivered fast. When I took it out of the box, very little tuning needed. It sounds amazing and is a beautiful instrument. Great experience with SoundSmith!