SpotahomeReviews 183

At first, I did my research on my own for my daughter, which was very difficult. Then I signed up, but I still hadn't got in touch with Spotahome as I didn't want to rush into anything. Then my searches became too numerous and I felt lost. But whilst I was looking at a listing I checked regularly, the Spotahome team reached out to me via WhatsApp and I felt supported. I thought it would take a long time to get a response to my booking, but it was immediate. I contacted an 'agent' who reassured me and answered my questions.

Very good even though it was still hard to find something suitable because of my budget

I was amazed that Spotahome followed up on my first search and sincerely provided great results. Within one day I found my accommodation. Genuinely honest and extremely helpful service provided. So glad to have found Spotahome knowing I will always be able to find future accommodation safely.

My experience with Sparthome (Spotahome) for booking an apartment in Munich has been exceptional so far, mainly due to the speed and efficiency of their fully online process.

Responsiveness and simplicity: As soon as I found a suitable place, submitting the booking request was very straightforward. The platform guided me step by step, and I received a reply from the landlord in less than 24 hours – which was a huge relief because I didn't have time for long back-and-forth exchanges.

Reliability of listings: The detailed virtual tours and high-quality photos allowed me to visualise the apartment remotely as if I were there. Even though I have not yet arrived in Munich, I am confident that the place will match the description, based on the platform's track record.

Security and support: Customer service was very responsive in answering my last questions before my departure. Moreover, the platform's guarantee – which protects the deposit and offers a 24‑hour window after arrival to report any issues – gave me real peace of mind.

This approach has allowed me to look forward to arriving in Munich with a light heart, knowing that a reliable and secure home will be waiting for me.

La burocracia italiana es muy lenta, por lo tanto, contar con todos los documentos necesarios para un contrato de arriendo tradicional, más una cuenta bancaria nacional es un proceso largo.

All the contacts from spotahome was great, and people had attention all the time to give me a great experience

I was asking alot of questions and they were answered very promptly and provided lots of details! The booking process was very straight forward.

It's been a wonderful experience. Kudos to the spotahome team, the no. 1 stop for all rent issues.

It is easy to find a flat and the service is great. They are all the time available and helped me. Thank you

Booking my apartment in Rome through Spotahome was such an easy experience. This is actually my third time booking with them, and every time the process has been easy, efficient, and stress-free.

They helped me find something within my budget, and I got an answer from the landlord immediately within 30 minutes. My first long-term rental with Spotahome was a one-bedroom apartment in Milan back in 2023, and now they've made my move to Rome feel stress-free and simple.

As a foreigner, having a platform like Spotahome makes apartment hunting in Italy so much easier. Thank you again, Spotahome and especially Trini!

Thanks for your service and assistance. As soon as I sent a request, you always helped me. The responses are always clear and very long.

Ho trovato la sistemazione che mi interessava, ho visto le recensioni e poi ho deciso di prenotare, sfruttando l'assistenza che mi ha contattato su whatsapp

Plataforma segura e confiável, suporte eficiente por e-mail, WhatsApp muitas pessoas tentando ajudar de segunda a domingo.
Anúncios bem didáticos e explicados no detalhe com vídeos que agregam muito e trazem muita segurança para o cliente.

Reserva, fácil de fazer, porém o sistema de confirmação é um pouco confuso.

My accommodation was canceled due to an issue at the apartment. The customer service agent walked me through the process and helped me rebook with a fast turnaround time.

Jesus ayudó durante todo el proceso sin ningún problema, fue una persona que estuvo al tanto de cada solicitud y fue precisamente gracias a su apoyo que logré seleccionar el apartamento seleccionado. Atendía en cualquier momento y fue indispensable para entender el sitio web y los tipos de soluciones. Recomiendo revisar la información porque en muchos casos difiere de lo publicado en la búsqueda, y la información interna o que llega después al realizar la selección del apartamento.

Very responsive, quick follow-ups, very straight forward and clear process.

I booked through Spotahome in May 2025, paying service fees for a "Verified Landlord" (Daphne Friedrichs / Valencia City Roof Terrazas S. L.) and a property in Valencia (Av. Burjassot 228). What I got was an illegal subdivision without habitability certificates, no running water for days, and eventually criminal threats (48-hour extrajudicial eviction notice, threats to dispose of my belongings).

The situation escalated to the Policía Nacional (atestado 1821/26) and is now before a Juzgado de Instrucción (investigating judge) for coacciones (criminal coercion).

Spotahome's response? They silently delisted the landlord (profile now shows "0 properties"), proving they knew something was wrong, but never notified me as the affected tenant, violating DSA transparency obligations. When I contacted them, they ignored my emails for weeks. When I posted on Trustpilot, they replied within hours asking for my booking details "to help", I provided them, and then their corporate team claimed they "couldn't locate my reservation." Classic reputation theatre: act concerned in public, stonewall in private.

The market has already corrected this: The same landlord has been expelled from 7+ platforms (Flatio, Erasmusplay, Uniplaces, Rentberry, Listanza, Listedbuy) after independent verification of violations. But Spotahome? They refuse to refund service fees or admit wrongdoing, hiding behind "intermediary" excuses while profiting from illegal listings.

This isn't poor customer service, t's facilitation of acoso inmobiliario (tenant harassment). Spotahome verified a slumlord, took my money, and abandoned me when criminality emerged. Avoid at all costs.

As an international student, one of my biggest concerns was dealing with the Italian bureaucracy and paperwork, and I really appreciated that Spotahome simplified the process significantly.

The booking process was clear and efficient, and I am hoping for a smooth move-in process as well. Overall, I am happy with the service so far and would recommend the platform to other students or expats looking for accommodation abroad.