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We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Swiss Cuban Cigars Reviews Summary
The company enjoys a solid reputation among many customers for its extensive selection of authentic Cuban cigars, competitive pricing, and responsive customer service. Positive sentiments highlight the professionalism and dedication of staff, with many customers appreciating personalized support throughout the purchasing process. However, recurring concerns about delivery delays and issues with refunds indicate areas needing improvement. Some customers have experienced challenges with order accuracy and responsiveness during shipping issues, suggesting that while the company excels in product quality and customer engagement, it must enhance its logistics and return processes to ensure overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Unfortunately, with being located in the USA, the delivery of the ordered cigars was problematic although, the representatives did all that they could to ensure delivery. However, it took an extremely long time for the final delivery.
Ordered a box of 25 of H. Upmann Magnum 50, that arrived in perfect condition. Also, fast reply from the customer service to my question about the tracking. This is my second buy only to this shop, but I believe it will be my preferred shop online for the Cuban cigars.
Items have been successfully shipped to me via courier, several times. Yet customer service constantly tell me this is not possible. The response all seems by rote. No one really paying attention to my issues.
Hello Mr. Jones,
Thank you for contacting us and bringing this matter to our attention. We offer our sincerest apologies for any inconvenience this may have caused you.
We are committed to ensuring your satisfaction and have reviewed this matter thoroughly.
We regret to learn that you are not satisfied with your replacement order, placed in March 2026. However, upon reviewing the tracking information, it appears that local customs halted the import process for this order, and it was subsequently returned to our warehouse.
Therefore, it would be of great assistance if you could contact us as soon as possible so that we may provide you with the necessary answers, verify whether customs requested any specific documentation from you to release the package, and resolve this issue in the best way possible.
We value you and thank you for being our customer; your feedback is essential in helping us improve our service. If you have any questions or require further assistance regarding this matter, please do not hesitate to contact us via email at [email protected] or by phone at +1 (850) 364 4421.
Our customer service team would be delighted to assist you. We remain committed to our 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
After having problems with customs in my country, we found a way out and I was able to receive the cigars in another country. I received very thoughtful service. Thank you.
Trusted shop, with excellent service, the order had been received even faster than I was expecting, everything is great with them, unless a very high selective taxation " more than 100%" should have be paid for customs " which ruined my happiness with the order"
At the end, thanks SwissCubanCigars
I have been a loyal customer of Swisscubancigar for several years now and have never been disappointed. They are professional and we are fortunate to have a wide and high-quality selection.
Quality of the products is very below than expected.
Regards,
Dear Ugur Ozer O,
Thank you for contacting us and bringing this matter to our attention. We offer our sincerest apologies for any inconvenience this may have caused you.
We are committed to ensuring your satisfaction and have reviewed this matter thoroughly.
We regret that you are not satisfied with your order.
Therefore, it would be of great help if you could contact us as soon as possible so that we may provide you with all the necessary answers and resolve any potential issues in the best way possible.
We value you and thank you for being our customer; your feedback is essential in helping us improve our service. If you have any questions or require further assistance regarding this matter, please do not hesitate to contact us via email at [email protected] or by phone at +1 (850) 364 4421.
Our customer service team would be delighted to assist you. We remain committed to our 100% Satisfaction Guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
All went well, however the delivery comes In stages and not very consistent.
Have been dealing with SwissCuban now for a number of years and I find their service second to none. The cigars turn up undamaged and in excellent condition. Have recommended SwissCuban to everyone I know that enjoy cigars..
I bought some R&J Wide Churchills, box of 25, that were discounted nearly 40% of their standard market rate now.
The box I received were def originals, but the taste much more dull and smokey, as if they werent' conserved well and lost their true full flavors.
So I would have prefered to buy at full price and get the normal ones than have all of these which are 50-60% as good as the originals normal ones.
Nowhere in the description was a mention that they would be any different than any normal wide churchills one can buy nowadays.
Good day Mr. Arslanagic,
Thank you for contacting us and informing us about this matter.
We sincerely apologize for any inconvenience this situation may have caused to you.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We regret that you are not satisfied with your December 2025 order, however, we would greatly appreciate it if you could provide us with additional details about the issue with the received products through our contact platforms, so that we can evaluate compensation if necessary.
We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at [email protected] or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.
Delineth M.
Customer Service Team.
Very good service & cigars arrived in great condition.
Very simple I have not received most of my orders. All I'm being told and promised that I will just to be patient. One order hasn't completed since April last year. The second order hasn't been completed since September of last year, in spite of all my cooperation and patience.
Dear Mr. Gulvartian
We appreciate your feedback.
We truly regret any inconvenience caused by the local customs towards your order as we understand the importance of delivery towards your products.
We would like to kindly remind you that due to recent changes with USA customs processes, unfortunately, we are unable to dispatch multiple orders simultaneously as we used to, in order to avoid frequent confiscations, we apologize for the inconvenience.
Although we do our best efforts to avoid these situations from occurring, they are at times inevitable but we're always here to support our customers.
The agent assigned to your case will be contacting you via email in order to provide additional assistance towards your pending products.
I'd kindly suggest verifying your inbox/spam box in the next 24 - 72 hrs to review our response.
Thank you for being our customer, we want to let you know that we’re happy to answer any questions or provide any additional information you may require towards your orders as we value our customer's opinions since they make our services better.
I invite you to reach out to us through our CS channels at [email protected] with additional information as we offer a 100% satisfaction guarantee towards all our orders.
Delineth M.
Customer Service Team
The customer service is very good, professional and patient.
Excellent attetion to detail and follow up to ensure product was received. Cigars arrived well humidified and in good order.
Cigars came in great condition as usual. Will buy from Swiss Cuban Cigars again.
An order "went missing"… and then was resolved.
Hats off to your commitment to customer service…Everyone involved deserves a well deserved pat on the back, a tip of the Hat, & a clink of the glass…Thank You Again…Kim
I ordered a box of Montecristo #2 petits. It was taken by customs. Swiss Cuban Cigars sent a replacement box free of charge. Excellent Cigars.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Joe,
Thank you for contacting us and informing us about this matter.
We sincerely apologize for any inconvenience the delay in your order may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
Due to the challenges that currently exist and are customs related, we're doing our best possible to ensure our customers receive their orders in a timely manner and making it as easier as possible for them. We appreciate your understanding.
We value and thank you for being a customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please feel free to contact us by email at [email protected] or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding.
Kind regards,
Delineth M.
Customer Service