Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of The First Group

The First Group

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com


thefirstgroup.com
Dubai, United Arab Emirates
+13
See all photos
How would you rate The First Group?
grey stargrey stargrey stargrey stargrey star

The First Group Reviews Summary

The First Group is a leading real estate and property developer company in Dubai, offering hotel property units for sale at best price.

This summary is generated by AI, based on text from customer reviews

quality
147
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
Follow Arthur T.
Unfollow Arthur T.
Share Review
Report Review

تجربه مميزه من المتعاملين معي وعرض المعلومات المبسطة والمصداقية

Date of experience: May 31, 2026
Nigeria
1 review
0 helpful votes
Follow Abdullahi U.
Unfollow Abdullahi U.
Share Review
Report Review

AWESOME EXPERIENCE
June 3, 2026

Yes, my issue was resolved in no time, and The First Group redeemed my Dubai Lifestyle Experience holiday package even under challenging circumstances. Their support was fantastic. The Dubai Lifestyle Experience Discovery VIP membership and holiday package are truly amazing, and absolutely worth experiencing. I'd happily recommend them to others.

Date of experience: April 1, 2024
1 review
0 helpful votes
Follow Sarvjit B.
Unfollow Sarvjit B.
Share Review
Report Review

Have written to the one group asking if it can be extended due to current world issues, and still waiting for a response

Date of experience: May 23, 2026
Guinea
1 review
0 helpful votes
Follow Diallo F.
Unfollow Diallo F.
Share Review
Report Review

J'ai déjà effectué 2 voyages à Dubai, ca été un plaisir immense pour moi.

Date of experience: May 19, 2026
Cameroon
1 review
0 helpful votes
Follow Kenmoe P.
Unfollow Kenmoe P.
Share Review
Report Review

Jusqu'ici j'apprécie le style de communication et de transmission de l'information. C'est assez diligent et fluide.

Date of experience: May 14, 2026
Ghana
1 review
0 helpful votes
Follow Osei P.
Unfollow Osei P.
Share Review
Report Review

First group, when it comes to buying apartment they are the best, they will introduce you to the best and price also good

Date of experience: May 13, 2026
AE
1 review
0 helpful votes
Follow Kashif I.
Unfollow Kashif I.
Share Review
Report Review

Stay Away from Misleading Gang
May 20, 2026

The guy at the airport told me that he is setting up a trip for me on behalf of Ministry of Tourism so we as a tourist take a good sense due to this war. He never told me he is from a Real Estate Development company trying to hook me up in buying property. Then the driver came and took meto "Show Room" that is their office to same me the hotel room as a property for half a million USD, then they enforced the young Indian Girl to hang around with me all day trying to convince me on buying property. This was all under the false and misleading pretence. Also they promised me 2 night accomodation in their luxury hotel that came out to be less then the Novotel Suite in Al Barsha and I was unable to take it as it "WILL" be given when I will visit next time. So all in all these are frauds. Stay away from you

Date of experience: May 6, 2026
Israel
1 review
0 helpful votes
Follow Melad H.
Unfollow Melad H.
Share Review
Report Review

اول مرة نزور دبي
May 14, 2026

اول مرة نزور دبي. جهاد انسانة مميزة
انشاؤالله نيتمتع بعرضكم

Date of experience: May 4, 2026
1 review
0 helpful votes
Follow Osman K.
Unfollow Osman K.
Share Review
Report Review

Over all experience was very good
April 22, 2026
Updated review

Non professional at the last when offer was not finalised

Date of experience: April 22, 2026

Thanks for the service
May 1, 2026
Previous review

Thanks for the service

Date of experience: April 20, 2026
France
1 review
0 helpful votes
Follow Ali N.
Unfollow Ali N.
Share Review
Report Review

Top!
April 24, 2026

Top! Il serait intéressant d'avoir une configuration du package et des prix sur les vols

Date of experience: April 14, 2026
AE
1 review
0 helpful votes
Follow Mohamed S.
Unfollow Mohamed S.
Share Review
Report Review

Hassle-free bookings, a wide range of attractions to enjoy, and a professional team to support us

Date of experience: April 13, 2026
NL
1 review
0 helpful votes
Follow Farah A.
Unfollow Farah A.
Share Review
Report Review

Zero flexibility and falsely claiming Dubai is Safe, while most flights are cancelled.

Date of experience: March 4, 2026
1 review
0 helpful votes
Follow Pranesh M.
Unfollow Pranesh M.
Share Review
Report Review

The time contract was 2 hours. We had to force ourselves out after 4 hours. If we had not, it would have taken another 2 or more hours.

Too much hard sell towards the last part. All sales tricks were played on us.

The VP who was to meet us to get feedback kept us waiting for 20 mins and then started selling.

Date of experience: February 27, 2026
Canada
1 review
0 helpful votes
Follow Dee P.
Unfollow Dee P.
Share Review
Report Review

We purchased 2 certificates for Dubai Lifestyle Experience - Cost $900 each. We were not able to use them due to a life situation so I reached out to them to request extension. I was denied the extension I requested.

Date of experience: February 25, 2026
Liberia
1 review
0 helpful votes
Follow Kolli T.
Unfollow Kolli T.
Share Review
Report Review

Great.
March 9, 2026
Updated review

Exceptional. The agent was courteous and knowledgeable.

Date of experience: February 27, 2026

We did not have the opportunity to conduct our own due diligence. Although we have reached out to pursue the investment, representatives have disappointingly failed to contact us.

Date of experience: November 23, 2025
Israel
1 review
0 helpful votes
Follow Nour A.
Unfollow Nour A.
Share Review
Report Review

اتمنى ان تكونوا عند حسن نيتنا وان نستمتع في اجازتنا مع خبراء فيرست قروب

Date of experience: February 26, 2026
India
1 review
0 helpful votes
Follow Rahul R.
Unfollow Rahul R.
Share Review
Report Review

Simply Awesome, one should definitely go and check out this model.

Date of experience: February 26, 2026
Saudi Arabia
1 review
0 helpful votes
Follow Abdulelah A.
Unfollow Abdulelah A.
Share Review
Report Review

ليست المرة الاولى, واكيد ليس الاخيرة بواقع التجارب السابقة والمصدقاية وحسن الجودة في التعامل والمرافق

Date of experience: February 25, 2026
TFG D. The First Group Rep
3 months ago

السيد عبد الإله المحترم،

شكرًا لك على تقييمك لخدماتنا بـ 5 نجوم! ملاحظاتك موضع تقدير واهتمام بالنسبة لنا.

مع وافر الاحترام والتقدير،
ذا فيرست جروب

Kenya
1 review
0 helpful votes
Follow Dereje H.
Unfollow Dereje H.
Share Review
Report Review

Not impressed
March 7, 2026

I had the opportunity to visit the office and see few sites
At the end of our visit we have been given fow good option
And finally we were convinced to oay 5000 ysd for future hotel booki g at reduced price
We paid the money hoping that we will have a good opportunity of staying in a good hotel when we come back
Howeever my request for update did not get any response
And am worrid tgat i may lise my 4k

Date of experience: February 25, 2026
TFG D. The First Group Rep
3 months ago

Dear Mr. Dereje,

We would like to review your situation further and ask that you contact us at [email protected] so a team member can reach out to you directly.

Kind regards,
The First Group

AE
1 review
0 helpful votes
Follow Albert A.
Unfollow Albert A.
Share Review
Report Review

First Group
March 6, 2026

We were kindly into dues at the airport and were on is up promptly and ushered for a professional service and tour of their properties and Mohammed E led the finalization of our contract accommodating all our needs and initiating payments. Ending with a wonderful dinner with Sherina who was our guide and is 5

Date of experience: February 21, 2026
TFG D. The First Group Rep
3 months ago

Dear Mr. Albert,

We are delighted to hear that your journey with us began smoothly from the moment you arrived, and that the team ensured a professional and well organised tour of our properties.

We truly appreciate your trust and look forward to supporting you throughout your journey with us.

Warm regards,
The First Group