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From the business
At Sequel dating app your story finds its perfect second act
Sequel is the dating app for the 50+ collective, where simplicity meets deep connection. We’ve moved past the "swipe era" to focus on what matters: the right conversation. Whether you seek romance, companionship, or new adventures, Sequel connects you with people who share your values and your pace.
Why Sequel Stands Out:
- Dual-Layered Verification: We combine advanced AI with human discernment to ensure every profile is real. We have a zero-tolerance policy for synthetic content or fake accounts.
- Intentional Experience: Define your journey from the start, choose from Marriage, Long-term, or Friendship.
- Value-Driven Profiles: Connect over "Little Joys" like vintage films or travel, rather than generic bios.
- Privacy as a Luxury: Our anti-fraud engine and PII protection ensure a safe, high-integrity environment by default.
Live your way. Find your Sequel.
Thesequelapp Reviews Summary
Sequel is a curated dating app for adults over 50, offering real connections and verified profiles. It's designed for mature adults who value authenticity and are looking for meaningful relationships or companionship.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was unsure about a charge on my credit card and after speaking with a customer service agent, I was very please with her explanation as well as her solution to my issue. Great service for their customers!
I had a few questions today as a new member. I was immediately contacted by a lady named Jane. She was very kind and helpful. Great customer service!
Dear Lisa!
Thank you for taking the time to share your experience.
We're delighted to hear that Jane was able to assist you promptly and provide the support you needed as a new member. Delivering friendly, helpful, and responsive customer service is very important to us, and we're glad that your experience reflected that.
We'll be sure to pass your kind words along to Jane.
Thank you for choosing SEQUEL, and we wish you a wonderful experience on our platform.
Customer Support Team
Absolutely no men in my area. I live in a big metropolitan area. The men that like me were definitely not my type! Not worth the money at all.
Dear Janet!
Thank you for sharing your feedback.
We’re sorry to hear that your experience on SEQUEL did not meet your expectations. We understand how important it is to find compatible matches nearby, and it can be disappointing when the available profiles do not align with your preferences.
The availability of matches can vary based on location, member activity, and individual search criteria. While we strive to provide relevant recommendations, we recognize that not every suggested profile will be a good fit for every user.
We appreciate your honest feedback and will share it with our team as we continue working to improve the matching experience on the platform.
Customer Support Team
I reached out to the Sequel customer service team about a issue I was having with my membership. Literally two email exchanges later the problem was resolved and in a very pleasant way.
Thank you, Tressy, for sharing your positive experience with our customer service team. We’re delighted to hear your issue was resolved quickly and enjoyably, and we truly appreciate your kind words and support!
Asked to cancel charges for credits that had been entered in error
Dear Ned!
Thank you so much, Ned, for sharing your experience and kind words about Tiffany and Grace. We're glad their support made a positive difference and appreciate your honest feedback on the UI as we continue to improve effortsingat ensuring a seamless journey for all users.
Customer Support Team
Well, I thought I'd try the online dating, but there were no matches for me or connections near my area. They were all very far away. I reached out to the company and explained it to them and they were very helpful and they got my initial payment refunded and my subscription canceled.
Dear Sharon!
Thank you, Sharon, for sharing your experience with us and for acknowledging our support team’s assistance. We truly appreciate your openness and hope that in the future, as our community expands, more local matches will become available for you. Please don’t hesitate to reach out if you decide to give it another try—we’re always here to help.
Customer Support Team
Had an issue with a dating site membership renewal that I did not want activated. Customer service responded to an email I sent very late in the evening. Issue was immediately resolved
By agent Rebecca.
Dear Donald!
Thank you for sharing your feedback, Donald. We're pleased Rebecca could assist you and truly understand how important clarity around cancellations is—please know we're continuously improving to make this process smoother—and we hope to welcome you back whenever you're ready to reconnect.
Thank you again for your thoughtful feedback.
Customer Support Team
I reached out with an issue and it was resolved immediately and much to my satisfaction. Super surprised. I've never had that on one of these platforms before.
Dear C C.,
Thank you for taking the time to share your positive experience with us. We’re delighted to hear that your issue was resolved immediately and to your satisfaction.
It’s especially rewarding to know that the level of service exceeded your expectations, particularly compared to previous experiences on similar platforms. Providing prompt, effective, and customer-focused support is something we truly value.
We sincerely appreciate your kind words and your trust in us.
Customer Support Team
Well, I enjoyed the chat opportunities. Your fees are much too much for my budget to handle. Obviously I had to cancel.
After unfortunately, attempting to reach the sequel app to cancel my membership, I kept getting sequel.IO and obviously that was incorrect.
Madison was a great deal of help for me and unfortunately, I couldn't be credited back for my money, but I appreciated her efforts
Dear Ann!
Thank you for sharing your experience, Ann. We're pleased Madison could assist you and truly understand how important clarity around cancellations is—please know we're continuously improving to make this process smoother—and we hope to welcome you back whenever you're ready to reconnect.
Thank you again for your thoughtful feedback.
Customer Support Team
I spotted nudity on this nice dating app and I'm not looking for that. I think it's disrespectful and they're other sites for just sex. I want a relationship. I reported a man and his nude photos, and the company responded fairly quickly, they didn't leave loopholes to keep it posted, and they took care of the problem. Some sites will tell, if it's in the frame extension or something without nudity, they won't take it down. They profess a professional outlook on their sites but they're liars. Fortunately, this site cares. Thank you so much. I just hope for other's sake, he doesn't post anymore of that.
Dear Tiffany S.,
Thank you for taking the time to share your experience and for reporting content that made you uncomfortable. We completely understand your concerns and appreciate your desire to use a platform focused on respectful communication and meaningful relationships.
We’re very pleased to hear that our team responded quickly and handled the issue promptly. Maintaining a safe, respectful, and appropriate environment for our users is something we take seriously, and reports like yours help us uphold those standards.
Our Moderation Team continuously reviews reported content and takes action when platform rules are violated. We truly appreciate your vigilance and your willingness to help keep the community respectful for everyone.
Thank you again for your thoughtful feedback and kind words about our team’s response.
Customer Support Team
Dear Donna,
Thank you so much for recognizing our customer service - it means a lot to us to know our efforts in supporting and caring for you are making a difference. We're committed to maintaining that standard, and we truly appreciate your trust and support.
I realized this site was not a good match got me and was able to cancel right away. Much appreciated, i really wanted this to work as im tired being alone
Dear John,
Thank you for sharing your experience. We're glad we could assist you quickly and appreciate how important it is to find the right match. Wishing you the best as you continue your journey.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vincent!
Thank you for taking the time to share your experience.
We're delighted to hear that our customer support team was able to clarify the charge on your credit card and provide a solution that met your expectations. Delivering clear communication and effective assistance is very important to us, and it's wonderful to know that you were pleased with the support you received.
Thank you for your kind words and for recognizing our team's efforts.
Customer Support Team