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Watch Repairs USA

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Watch Repairs USA is a family owned company started with a simple idea. Was it possible to modernize an industry steeped in tradition? We knew the watch repair business was resistant to change. But we set out to improve the way people get their watches serviced anyway. Today, we are proud to offer highly skilled repair and restoration services for all watch models and makes. We combine our state of the art web platform with time-tested craftsmanship to provide a repair experience like no other.


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Watch Repairs USA Reviews Summary

Watch Repairs USA - Watch Repair Service for Luxury Watches

This summary is generated by AI, based on text from customer reviews

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Colorado
1 review
0 helpful votes
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Professional
May 14, 2026

Always professional. The company does exactly what they told as far as the process of your repair. I have used them before so I have no worries regarding repair, price and return of my watch.

Date of experience: May 4, 2026
Jessica H. Watch Repairs USA Rep
1 month ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Indiana
1 review
0 helpful votes
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My Watch Repair
May 11, 2026

I want to thank the person who worked on my Fortis watch, it runs great.

Date of experience: May 1, 2026
Jessica H. Watch Repairs USA Rep
1 month ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

1 review
0 helpful votes
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Great Service!
May 9, 2026

I have used this service several times.
Local repair for my watch could not do more than a Battery or a Band.
My watch needed a finer repair,

I'm extremely happy with the process of sending my watch, the Feedback, and the Timely Repairs.

Date of experience: April 29, 2026
Jessica H. Watch Repairs USA Rep
1 month ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Oregon
1 review
0 helpful votes
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Worth the wait
May 9, 2026

It was worth the gifted sentimental benefit and being able to retain the Luminox titanium case was my prime motivation for repair. I hardly know I have it on and it is keeping perfect time again……. Bulletproof!

Date of experience: April 28, 2026
Jessica H. Watch Repairs USA Rep
1 month ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Michigan
1 review
0 helpful votes
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Excellent service!
May 9, 2026

Sent two watches in to be repaired, they sent me an estimate, I agreed the watches were repaired in a timely manner, and mailed back to me! I highly recommend Watch Repairs USA!

Date of experience: April 28, 2026
Jessica H. Watch Repairs USA Rep
1 month ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Ohio
1 review
0 helpful votes
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The watch I sent was not a classic antique, but it was worth the expense to have you guys repair it for me. I LOVE having it back in like-new condition! I have some real antique pocket watches that need repair that I'll be sending to you soon.

Date of experience: April 28, 2026
Jessica H. Watch Repairs USA Rep
1 month ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Texas
1 review
0 helpful votes
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Exceeded expectations
March 11, 2026

Was having trouble finding someone to repair my vintage Wakmann Triple Date Chronograph and Watch Repairs USA not only fixed the watch but rebuilt, rebalanced and calibrated this remarkable timepiece. The watch is keeping chronometer time.

Date of experience: March 1, 2026
Jessica H. Watch Repairs USA Rep
3 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Virginia
1 review
0 helpful votes
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Good repair
March 11, 2026

Turn around REPAIR time was excellent and the watch on his return packaging was excellent. My Seco is now working again after the battery has been replaced.

Date of experience: January 8, 2026
Jessica H. Watch Repairs USA Rep
3 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Texas
1 review
0 helpful votes
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COMPLETE SATISFACTION
March 11, 2026

From my first interaction with Watch Repairs USA, my satisfaction was great. They interacted kept me posted, and sent me e-mails to know where they were EVERY step of the repair process. Their willingness to provide excellent satisfaction went beyond my expectations.
I'd use them again in a heartbeat.
Yes the wait is more than local jewelers, but you will be completely satisfied and know that the work was right and professional in the first place... peace of mind

Date of experience: March 1, 2026
Jessica H. Watch Repairs USA Rep
3 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Illinois
1 review
0 helpful votes
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Repair Cost More Than Watch
March 9, 2026

I sent in a watch to have a sub dial hand reattached. The repair cost more than the watch is worth. I felt scammed. Apparently, there is much more to simply reattaching the hand.

Date of experience: February 26, 2026
Jessica H. Watch Repairs USA Rep
3 months ago

Hi Rodney,

Thank you for your review.

I am sorry you had issues with our prices; we were unaware you had any concerns. We gave you a free estimate, prior to us repairing your timepiece. The estimate showed all the prices, and exactly what we would be repairing, prior to any repairs starting. You paid for the repairs the same day you were given the estimate. We shipped your repaired timepiece back to you 5 days later.

Pennsylvania
1 review
0 helpful votes
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Expert and professional service
March 8, 2026

I had need to have my watch serviced and refurbished. It was done very well and the process was smooth and well executed.
They communicated with me throughout the process.

Date of experience: February 26, 2026
Jessica H. Watch Repairs USA Rep
3 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Michigan
1 review
0 helpful votes
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Seamless process
February 20, 2026

I tried to have a local watch shop repair my watch. Brought it home and wound it. The crown snapped and pulled out all the way. That shop is never getting any more of my money. Had to research watch repair places. A lot of sources pointed to Watch Repairs USA and I gave them a shot at it. Did parts have to shipped from Switzerland? Yes. Did it take forever? Yes. What I got out of it was a perfectly functioning watch! Perfectly happy with Watch Repairs USA and will recommend to others.

Date of experience: April 21, 2025
Jessica H. Watch Repairs USA Rep
4 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Florida
1 review
0 helpful votes
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They repaired my expensive watch
February 19, 2026

My husband bought me a $2,300 Fendi watch as a retirement gift on a Caribbean Cruise. I had the battery replaced by a professional jeweler during the first five years. After that, it quit working. After taking my watch to several jewelers, I searched online and found Watch Repairs USA. It did take several months to get my watch back and I spent over $350, but my watch has worked perfectly for an entire year. I hope to send it back to them for battery replacement when needed and hope they won't charge a return customer a ridiculous amount.

Date of experience: February 9, 2026
Jessica H. Watch Repairs USA Rep
4 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

New York
1 review
0 helpful votes
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Looks brand new
February 19, 2026

Customer service was A++++. My watch was delivered safe and well packaged and it looked great! Everything was great! Appraisal was fast and repair was quick.

Date of experience: February 8, 2026
Jessica H. Watch Repairs USA Rep
4 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Texas
1 review
0 helpful votes
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Quality Workmanship
February 16, 2026

Everything worked as stated and watch looks new again. Runs perfect.

Date of experience: February 6, 2026
Jessica H. Watch Repairs USA Rep
4 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

California
1 review
0 helpful votes
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Excellent service!
February 16, 2026

Description of service was great upon request, and in a timely manner!

Date of experience: February 5, 2026
Jessica H. Watch Repairs USA Rep
4 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

New York
1 review
0 helpful votes
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Stunning
November 17, 2025

I wasn't certain these guys could bring my angel series back to its original state. Glad I was totally WRONG.

Date of experience: November 7, 2025
Jessica H. Watch Repairs USA Rep
7 months ago

Hi Sherod,

I am so sorry to hear you had issues with your repair. We were unaware of any issues. I have set up a warranty ticket for you. Please feel free to send it back and we will help resolve the issue.

Texas
1 review
0 helpful votes
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Swiss Army watch
November 2, 2025

The best part of my experience was being kept up to date by Sandra Grady. Personal attention, the sense that I was well taken care of.
Frem there it went like clockwork very good website

Date of experience: October 22, 2025
Jessica H. Watch Repairs USA Rep
7 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Massachusetts
1 review
0 helpful votes
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Excellent service
November 1, 2025

Had an old watch - no one could fix. They fixed it and in a timely manner and the work was excellent.

Date of experience: October 22, 2025
Jessica H. Watch Repairs USA Rep
7 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

North Carolina
1 review
0 helpful votes
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Professional service
October 28, 2025

The service rep explained the various options and recommendations. The pricing was reasonable, and the turnaround time was met

Date of experience: October 18, 2025
Jessica H. Watch Repairs USA Rep
8 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.