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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
AmericanTrucks is an online retailer specializing in aftermarket truck parts and accessories for various pickup models, including Ford F-150, Chevrolet Silverado, and Dodge Ram. They offer a wide range of products, from wheels and tires to suspension and exhaust systems, with free shipping on orders over $149.
This summary is generated by AI, based on text from customer reviews
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I started by purchasing something small because I like your web page and products, but was not gonna spend a lot of money until I saw How I get my items. Well just like any other site its always late. First they said on June 1st, then 3rd, now its 4th. We will see if it goes any farther. Order # 66-******* Fedex tracking is **************. Cant imagine if I ordered anything heavy or bulky.
I had to type in my vehicle make, model, engine size, etc at least 5 times and still the site could not get it right. I ordered replacement headlight assemblies and after all the keystrokes the vehicle was not right at checkout. I am now getting emails detailing parts that may or may not fit on the vehicle I own. I hope the headlights I ordered fit.
Hello Eric,
Thank you for your recent order and for taking a moment to share your experience and your feedback with AmericanTrucks. We are sorry to hear that you experienced difficulties and frustrations when navigating our website.
Thank you also for being a member of our Military, Medical and First Responders Cashback Program. We are happy to offer this program to thank our customers, like you, for the services we provide to our country and our communities.
We can understand your frustration when you entered your vehicle information on our website, and you had to reenter this information several times. We shared your comments with the appropriate department so they can review them and see if there is an issue on our website.
We do show that you ordered the Raxiom Axial Series Headlights with Sequential LED Bar; Black Housing; Clear Lens. We do show that these should work on a 2011 GMC Sierra 1500. If you have any issues with the item, please contact us and we will be happy to assist you.
If you have any questions or concerns please contact us.
Thank you,
Amy
Just received my bed cover installed it yesterday for my 26 Chevrolet 2500HD, floor mats, wind deflectors are all here and installed. Talked to someone on the phone and got great help.
Thank you for the great service and quick shipping
American Trucks had a nice selection of parts to choose from and their prices and availability were better than most of the auto stores. I'm even considering purchasing a set of custom rims soon!
The arm rest cover is too big for it and make sure it hug around it and plus the measure is correct. Regardless the years of the vehicle. When you get these products you should measure the spaces. Plus in the catalog.
Ordering was easy and delivered as advertised. Installation was quick with the correct tools. Most importantly, the muffler experience was perfect. Exactly what i wanted. A LOW and GUTTERAL sound with a smooth powerful feel as you move off down the street with heads turning and nodding. Not loud and overwhelming like your trying to draw attention. Confident like a Gown $#*! Man.
Thank you for researching your inventory to make sure I received the correct one. The knowledge of knowing your business. You have a loyal customer in me. It fit perfectly and made all the difference. I will definitely refer you all to my family and friends for their truck needs. Great company and Personell. Thank you once again.
I have been an American Trucks parts buyer for many years. If I have ever had an issue or question the Pro's have been there to help me out.
I've purchased multiple products from this website, and it has consistently delivered exactly what I want. I shop here with complete confidence knowing that what I order will fit my truck, and the peace of mind that comes from knowing the company will make it right if something doesn't. Their customer care is the reason I continue to choose this site.
Ordered a sub box that they claimed fit perfectly with no issues. Tried to install it and it did not fit at all. It bound up in 10 different spots. Do not order this item.
Hello Zander,
Thank you for your recent order and for taking the time to share your feedback with AmericanTrucks. We are disappointed to hear that the Dual 10-Inch Behind Seat Subwoofer Box that you ordered does not fit your 2017 Ford F-350.
We reviewed the fitment for this item, and we show this subwoofer box is specifically designed to fit the 2017-2026 F-350 Super Duty models. If you would like to set up a return/refund for this item, you can contact our Customer Service Team at 610-990-4561, or you can initiate a return using our customer portal. You can go to [email protected]. You can enter your order number and zip code and then on the following screen you will see a button that says "order help/return"
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Audio team not well abreast of information around subs and spaces, I believe this is because it's very limited information on website.
Great selection, I found everything I was looking for and there's no need to stress if you don't know if anything will fit your ride, you put in your info and they tell you if it will fit. Prices were better than most other sites I was looking at. Don't know much about the return policy because I didn't need it yet.
Have bought a few items on American Trucks so far. Everything has been in great shape, good selection. Great way for my truck to stand apart. Will continue to give them my business
The selection was great. The prices were fair. The website was user friendly. Support sucks. My biggest retreat is now I have several thousand parts being shipped and if anything isn't right I will just have to reorder from somewhere else. Luckily the tonneau and power steps have not been ordered.
Hello Richard,
Thank you for taking the time to share your feedback with AmericanTrucks. We are sorry to hear that you were missing a spacer from the Fuel Wheels Runner Chrome 6-Lug Wheel.
We do apologize for this situation, and we reached out to the manufacturer. They shared that recently there was a change and the wheels no longer come with wheel spacers. If you received the spacer with three of the wheels, these were packed before the change. They are reviewing our request to have a spacer sent to you. Once we receive their response we will share this information with you.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I've ordered a handful of things here and I greatly appreciate their products and reviews and opportunities to share installs etc.
So far so good everything I've ordered has been correct. Shipped on time. Nothing damaged or missing nothing to complain about here.
I was upfitting my stock Ford F150 and looking for various parts on the internet. I called American Trucks and spoke to Dan W who provided excellent customer service. He was friendly, knowlegeable, and helpful. He helped me decide on items when I wasn't sure which way to go and offered suggestions when I asked for additional help.
Once I'd decided what to buy, he placed the orders for me and the items shipped right away. I was amazed how fast American Trucks was able to do this. I ordered things from other websites as well, but none of them provided the same level of service and efficiency as American Trucks. I highly recommend them to anyone who is shopping for truck parts.
Ron Weber
Coeur d'Alene, Idaho
I had called to get some information about an exhaust and the person I spoke with said if i ordered it that day before a certain time which I called them as soon as they opened. That it would shipped out that day i say oh great thanks. Well the person I spoke with NEVER SAID THAT THEY DID NOT HAVE THE EXHAUST AT THERE FACILITY THAT IT COMES FROM THE MAKER OF THE EXHAUST. So you know it sucks when you never ordered from this place before all i got was a thank you for your purchase NO 🧾 INVOICE NOTHING AND I ORDERED IT AROUND 10 am eastern time so by 430 here i still haven't received anything and the money was already pulled from my account. After calling and seeing what happened i found out the exhaust comes from somewhere else not there where i originally ordered it finally got the email this morning it was shipped. But don't like being lied to the 1st impression is your only one and it wasn't that great waiting all day thinking ill be getting the email anytime now just sad.
Hello Derek,
Thank you for taking the time to share your feedback with AmericanTrucks. We do apologize that you were not initially informed that the Rough Country Dual Exhaust you ordered did not ship from our warehouse.
While we do try to send the majority of our items from our warehouses, there are some items that we will need to reach out to the manufacturer and ask if they can send the item to the customer. For Rough Country most of their items are drop shipped directly from them, we submit orders to them.
We were disappointed to hear that you did not receive your invoice after your order was processed. We do send out invoices via email once the order is processed and we send another email once the tracking number is added to the order. If you did not receive these, we ask that you please check your junk or spam folders as there are times when the emails are sent to these inboxes in error.
We reviewed the tracking information, and we show that this shipped out to you the date you purchased it 5/29 and it is expected to be delivered on 6/2.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Just arrived the Barricade running boards yesterday after ordering them the day before. Installed it this morning- everything fit perfect and was easy to install. Quality running boards.
I found the site very informative. I saw the grille and liked it ordering it was fairly easy. Will definitely shop here again and knowing they give discounts to veterans and first responders was a no brainer for me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Frank,
Thank you for taking the time to share your feedback with AmericanTrucks. We are sorry to hear that the Ambassador Flags with Vegas Golden Knights Logo were delayed in being delivered.
We reviewed your order, and we show you order was placed on 5/27 and shipped the following date, 5/28. The original get it by dates were noted as 6/1-6/3, and we do apologize that they were not delivered until 6/4.
We do show that you contacted us and the representative confirmed that we show the item was delivered, and they issued a credit to your AmericanTrucks account for the inconvenience. If you did not receive the item, please contact us, and we can initiate a claim with the shipping company.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank yo,
Amy