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Banners | High Quality Full color Banners, Custom Vinyl Banner Printing with Heavy Duty 15 oz Vinyl ► $0.99/SF ► FREE Shipping ► 100% Quality, BannerBuzz CA. 3449+ Customers Reviews from Toronto and across Canada.
BannerBuzz Canada Reviews Summary
BannerBuzz is a Canadian company that offers custom banners, signs, and displays for various events and occasions. They provide high-quality products with free design templates and shipping. Their services include canopy tents, custom yard signs, table toppers, display vinyl banners, standee, adjustable banners, retractable banner stands, flag banners, backdrop straight banners, step and repeat backdrops, custom t-shirts, and more.
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Worst customer service I have ever experienced.
I called at 10:00 AM today to make an urgent adjustment to my order. I was transferred four times between different departments, only to end up back with the original department. I was then told someone would call me back within an hour.
Two hours later, I called back and the line disconnected. I called again immediately, frustrated, and the line disconnected a second time. I called a third time and specifically asked to speak with the person already familiar with my case. I was told she would call me back within 30 minutes.
An hour later, I had to call again. After being transferred yet another time, I finally spoke with her, only for her to offer no solution whatsoever.
Buyer beware. BannerBuzz wallet points can only be applied to up to 25% of an order, and their Assurance Plus plan only covers claims made within 3 days of delivery. These limitations may be in the fine print, but they are far from obvious when placing an order.
I would not bother paying extra for the Assurance Plus plan. With customer service this poor, do not expect meaningful refunds, credits, or compensation when problems arise.
At this point, I can only hope my order arrives on time and in good condition, because dealing with BannerBuzz customer service again sounds like a nightmare.
I uploaded my design for a flyer, and they came out exactly as expected. The site is super user-friendly and my delivery arrived early!
Hey Mervis! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It was great, we were able to talk to the designer directly who was working on our project, she even helped us by modifying our order to better suit what we needed. Amazing experience, highly recommend BannerBuzz
Hey Kerys! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Thank you for a job well done. Pricing was competitive and the delivery was quick and we had regular tracking updates and notifications.
Hey Charles! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Banner Buzz made it so easy to upload artwork and the quality of these totes is exactly what we wanted. We ordered about 500 totes and we're super happy with our order.
Hey Melissa! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Annie! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Order was late arrival. Scheduled for Friday but didn't get Monday. Trying emailing but your system always blocked me emails
Thank you, Dustyn, for sharing your feedback. We sincerely apologize for the delay in delivery and the difficulty you faced while contacting us through email. We kindly request you to please raise a support ticket from your account so our team can review the matter further and assist you accordingly. We appreciate your patience and support.
Thank you for your wonderful feedback Devan, Devan! We're delighted to hear that you found the ordering and delivery process seamless and professional. We truly appreciate your support and look forward to serving you again!
With limited options, and a short time frame, we chose this product. We are disappointed with the quality based on the money spent 😟
Hi Dean, We are sorry to hear that the product did not meet your expectations. Your feedback regarding the pricing will certainly be taken into consideration as we continue working to improve our customer experience. As for the final product, it was produced according to the artwork approved during the order process. Additionally, the artwork file quality provided was low resolution, which had already been informed prior to production. If you need any assistance for future orders or artwork setup, our team will be happy to help.
BannerBuzz was excellent to deal with and the customer service was 100% fantastic. Highly recommend ordering from BannerBuzz. They helped me correct an honest mistake made when ordering and with a very fast turn around.
Thank you, Dionne, for your kind words and recommendation! We’re glad our team could quickly help resolve the ordering mistake and provide a smooth experience. We truly appreciate your support and look forward to serving you again!
The process was easy, I appreciate the person checking the file pushed back on the quality of the image I uploaded as it would have been fuzzy. We ended up with a great product that looks fantastic. Thank you!
Thank you for your wonderful feedback, Kelly! We’re glad to hear the process was easy and that our team could help ensure the image quality met expectations. It’s great to know the final product turned out fantastic. We truly appreciate your support!
I love the wide variety that BannerBuzz offers. The quality is always on point and the shipping was fast!
Thank you for your wonderful feedback, Amanda! We’re delighted to hear you loved the wide variety, excellent quality, and fast shipping. Your support truly means a lot to us, and we look forward to serving you again!
Easy to choose add ons, self design, quick turnaround time.
Hey Marcy! We are delighted to hear that you are pleased with our services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The purchase experience is straightfoward no problems or eccessive complications. Login, upload, buy, done. Keep it simple and what a wonderful experiece alltogether.
Hey Sergio! We are delighted to hear that you are pleased with our services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The ordering and design process was very easy - and the product was well-priced, great quality, and delivered before the estimated date.
Thank you!
Hey John! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
When I received my tent, I discovered one of the red locks was completely seized and would not budge, thus preventing the use of one of the tent's legs. My email to customer service received a quick reply, and after submitting a video of the tent showing its issue, I was offered a replacement red lock and an instructional video.
Hey Gwyn! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered a custom flag and contacted customer support in advance to make sure I chose the correct options. I was advised to request a black base using a comment. I followed those instructions exactly, but the flag was printed on a white base instead.
Customer support kept treating this as a color issue, even though the problem was clearly the base material. After multiple emails and explanations, they offered only partial store credit and even issued it without my consent.
Overall, misleading guidance and frustrating resolution process.
Dear Customer, Thank you for sharing your feedback, and we sincerely apologize for the experience you’ve had. We understand your concern and regret the confusion caused.
To assist you further and review this matter in detail, we kindly request you to email us at [email protected] with all relevant information, including your order details.
Our team will thoroughly review your case and work towards providing an appropriate resolution.
We appreciate your patience and look forward to assisting you.
Easy to work with, quick to ship, and very helpful. They help ensure the finished product is as you imagine..
Hey Manahil! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Worked with the design team to create the perfect marketing materials to enhance our brand awareness
Hi Julie, thank you for your wonderful feedback! We’re so glad to hear that working with our design team helped create the perfect marketing materials to support your brand awareness, your satisfaction means a lot to us. We truly appreciate your support and look forward to assisting you again in the future.
Great website and shopping experience. I was able to pick out the details of my business cards, upload my designs and approve my proof. Delivery was fast and efficient and packaging was great.
Hey Barbara! We are delighted to hear that you are pleased with our product, service, turnaround time and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, We sincerely apologize for the experience you've described. This is certainly not the level of service we strive to provide.
We appreciate you taking the time to share your detailed feedback, and we will be reviewing your concerns regarding the communication, callback delays, and support experience with the appropriate team. Your feedback is valuable and helps us identify areas where we need to improve.
Thank you for bringing this to our attention.