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BannerBuzz UK Reviews Summary
BannerBuzz is a UK-based e-commerce platform that specializes in custom banner printing, displays, and graphics. They offer a wide range of products, including flags, signs, banners, and marketing materials. Their website allows customers to design and order their products online, with options for customization and shipping.
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We contacted this company to request a few customisations to a quote. These were clearly discussed and agreed over the phone before placing the order.
After the order was accepted, they later changed their position and said they would not carry out the agreed customisations. This led to 2/3 days of back-and-forth, despite us reiterating that everything had been agreed in advance.
They then informed us the order was "on hold" and would be delayed by at least 4/5 days, stating they would not proceed without our confirmation of the new delivery date.
We responded that we did not accept the delay and requested to cancel the order.
However, they have now claimed the item has already been started despite previously stating multiple times that no work would begin without our approval, and are now refusing a refund.
This has been the worst customer service experience we've had in a B2B transaction.
Overall, the experience with the flag banners has been quite disappointing due to multiple quality issues. The graphics appear faded and washed out, which makes the banners look old and reduces their visibility from a distance. The print quality doesn't feel sharp or vibrant, and the overall finish looks below the expected standard.
On top of that, the hardware and stitching also seem poorly finished. The banner sleeve wasn't sewn properly, causing the material to sit unevenly and crumple instead of stretching out smoothly. This affects the presentation significantly and makes the banners look untidy once installed.
Combined, these issues give an unprofessional look and don't reflect well on the overall branding display.
Hello Jaime, we’re sorry for the inconvenience caused to you. We can see that you have already raised a concern via email. Please rest assured that our team will contact you soon to address your concern.
Impressed with the end product but the site not easy to navigate
Hey Roger! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Found site to be complicated (nearly ordered 2 flags) when Designer Hire is included.
Previous product ordered last year has been excellent, hence this order
Easy to design, and the staff are very helpful if you get it wrong. If the photos etc. aren't large enough for the banner you designed, they will enlarge them for you.
Hey Anne! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
So disappointed with this service. I went for the design option and it is truly awful. The wind hole is in the middle of my logo, the file name is printed at the bottom, and the whole experience has been very slow too.
Hi Thomas, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Straight forward to use and great customer service throughout, very easy to use website, great communication from their team all the way through and a great quality end result.
Hey Stuart! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Nice easy to use site with no hassle. Hopefully the end product is just as good!
Worst customer service experience I have ever encountered. The fact I have been sent survey when order was cancelled says it all!
Thankfully the refund WAS efficient!
Hello Lou, we are sorry for the inconvenience caused regarding the service you received. The review system is automated based on its set configuration. Unfortunately, due to a technical glitch, the review link was sent to your registered email even after the cancellation.
As your feedback is important to us, we will certainly pass it along to the concerned teams to help improve the customer experience.
Easy to navigate website that allowed me to purchase my required products with ease. Fast turn around. Beautifully printed products. Will use again
Hey Sinead! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Abysmal colour and see through graphic, double sided = see through fabric!
Hi Phil, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Make sure you have plenty of time to resolve any issues with the order.
Hi Charlotte, We’re sorry to hear there were concerns along the way, though we hope you’re satisfied with your order overall. Your item was delivered within the expected timeline, and we appreciate your feedback about the ordering process. We’ll review it carefully to make future experiences even smoother.
Hi Mike, Thank you for your feedback. We truly appreciate you bringing this to our attention. We’ll review our communication process to ensure our emails are clear, concise, and helpful moving forward. Your input helps us improve the overall customer experience.
The design process was reasonably easy and they checked the quality of images. One thing to be aware of, this was air freighted into Stanstead so it is not actually made in the UK, however, it was delivered on the day specified so it was not delayed.
Hey Thomas! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent service, well mannered and helpful staff. They carried out my order to the letter. I would recommend them every time.
Hey Peter! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The item received was far bigger than I thought it to be We will try to work with this it was not clear to me or properly explained the for the sizes Thank you Neeta
Hi Neeta, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Thank you now looking forward to seeing the proof
Paid extra for express delivery the item was supposed to arrive by the 13th October, it finally arrived on the 27th. To be fair the product is quite good but you need to allow a long delivery time as it will be arriving from India. Which i wasn't aware of.
Hello Mark, we are sorry for the inconvenience caused to you. The order was shipped for on-time delivery; however, the UPS tracking shows “The receiver has moved” during the delivery attempt. Unfortunately, we do not have direct control over third-party carriers. Nevertheless, we will surely consider your feedback to improve the overall customer experience. We’re glad to know that you are satisfied with the product received.
Absolutely brilliant service from start to finish. The banner arrived quickly, the print quality is fantastic, and the colours look exactly how I imagined. Great value for money and really helpful communication throughout. Highly recommend!
Hey Ryan! We are delighted to hear that you are pleased with our product, service and delivery. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
For the amount of choice, the free help with adjusting the quality (to be excellent), the speed of production and delivery, I cannot fault this company. I was also able to get a good discount which made the price amazing too. The only issue for me, was that with not being computer literate, I did need a little help with 'making' the poster.
Hey Jodi! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great communication, easy to order, quick turnaround and great quality
Hey David! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The guys dealt with my adjustments easily and efficiently and refunded the difference in cost extremely quickly
Thank you, Karl, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Hey Lucie! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ethan, Thank you for your detailed feedback. We sincerely apologize for the experience and the inconvenience caused.
We understand your concern regarding the change in agreed customizations and the subsequent communication around the order status. This is certainly not the experience we aim to provide, especially after prior confirmations.
Your feedback has been noted and will be reviewed internally to improve our processes and communication. We appreciate you bringing this to our attention.