BookOnlineReviews 10,570

Manpreet was polite and friendly. Was very thorough during the booking process. He reviewed the room booking in detail and confirmed date.
I never stayed at Vegreville Suites before but looking forward to staying there Friday June 5th.

Neal was warm and genuine when I called to book a room. He found good rates for my stay and made sure I had all the services in line for the time I'm at the hotel including shuttle service to the airport. So appreciated!

First time I've ever called the Thayer hotel.
Emily helped me with reservations found me the best price made everything simple and painless.
Very nice polite young lady.

My customer rep Janice was very patient leading me through a new way of completing how to book a room reservation. She didn't rush me when I was trying to find the least expensive option for me.
I hope everyone gets to enjoy the same customer service.as she provided to me

Over all a good experience. Brittany was efficient and helped us get an extremely early check-in at The Doubletree. The actual conversation was extremely clipped, almost automated like, but Im sure a script is followed. All in all task complete and I was happy.

Manpreet did a great job getting the accommodations we wanted, quickly and efficiently.
My wife did see a better price on booking.com, with no cancellation fee, but I'd already made the booking. At any rate, great job by Manpreet.

I had tried to book online, but the "processing your request" never went through. Jennifer took care of everything for me. She's a gem!

She was able to complete Lee the reservation for either Pepper BeallMaupin or Yassin Alway to be able to check us into the Hotel on June 8 2026. For our party of three as we are arriving at different times.
Thanks for your help

I had a wonderful experience booking with the agent who helped me reserve a room during after-hours on an emergency whim, we had a room to stay the night after 2am at The Hampton Inn Suites. We are very thankful for the agent who provided great patience and provided us a safe space to stay for the night. Thank you again!

Tried to do it on line without success. Called the hotel booking. Nick was very polite and helpful. Smooth booking with his help.

We are traveling from New Hampshire and came down for a visit and had to be out of our air bnb by 10am but flight back home doesn't leave until late tonight and Annie helped me get a room with early check in and made the whole process fast and phenomenal! I would highly recommend reserving rooms with her or directing any questions/concerns you may have to her attention for great fast service! I was extremely impressed.

We turned out we're in an area that due to a event in Garden Grove had to be evacuated.
We had stayed at the Ayers before a few years ago so this is the first hotel we called.
I spoke to Teiona and she so helped me with booking the room as sent me a link and walked me through it and made sure we got a room
She was very patient and kind and that is greatly appreciated.
More people who help others I hope are like her

I had a good experience booking my hotel room. I can't wait to actually go there. The customer service rep., was helpful and kind.

Horrible. Simply asked for rate. Speaking to a human initially, i was transferred to automation reservations, It repeated it self twice and did same as it transferred me 3 times, I just hung up and called another hotel in area

Called for assistance on an unexpected trip to Dayton, Ohio. When no room were available at the hotel I was interested in, your assistance finding available lodging for multiple nights, close to my locations, was greatly appreciated. Thank you!

Aikee was very helpful booking my Mom and I our stay while she is having surgery in Toronto. She was very patient and stayed on the line until everything was perfect.

Kept getting spelling and numbers wrong over and over. Couldn't answer some of my questions. Received email confirmation and guest name was spelled incorrectly. Asked to correct and said she could not. I asked before disconnecting if she was a real person or AI. Had to call customer service number which took another 5 minutes.

Despite the posted rates on Hotel.com for 2 nites was 33% higher than currently listed, a ridiculous 24 hr. CANCELLATION POLICY for a 2 night stay 50 days in the future, Stephanie offered me a DISCOUNT, that offset my $83 cancellation fee, I calmed down, and confirmed my reservation!

Victor was very helpful in encouraging me about the availability of rooms in the specific hotels I had inquired about. He continued to inform me and was patient enough to stay with me on the phone until I was satisfied.