Everything But The House

Watch out. They agreed to sell item of mine. Three weeks later nothing listed on their site. Then told they couldn't sell item and Demanded I pay for shipping to return item they agreed to sell. Another instance, bought a couple of baseballs from them. Went to pick them up and number of items didn't match number of won auction lots. I caught it. Said something to them. Come to find out they gave away my won items to another buyer. Just bad all the way around. Avoid or f around and find out!

In August 2024, I contact Everything But The House (EBTH) as we were moving from the US to the UK, and had a lot of household items we could not take with us, an wanted to sell them.

They sent out a representative - Brandon - who came by to review what we were wanting to sell. While the representative was there, we informed her that in addition to the many household items we had to sell, we also had a collection of art and some musical instruments (harps) that we were going to sell through specialist dealers. My husband is an artist who has had exhibitions in many cities, he plays the harp and has a large collection of them, and I am a photographer. Brandon told us that EBTH could sell them for us. We were initially relcutant, but she persuaded us that EBTH woudl have specialist auctions for them, that they would market them specifically, that they would hold an auction just for my husband's art. I have all of these promises in emails and transcripts of voice messages.

They charged us 1900 to collect our items (to drive them approx. An hour).

In total we gave them 268 items to sell.

They LOST 10 of the items, even though I carefully labelled each one with our name and customer number. I have never had an recourse on the lost items.

In total we made 1400 from 268 items! This includes harps worth over 8000, and art valued at well over 15,000.

They sold valuabel harps for as little as 200, and manhy of our art pieces for 1 or 2 dollars.

I am aware that the contract says that they have no reserves, but we were told 'that never happens', and I have multiple voicemails and emails from the representative promising us the world and persuading us to sell with them.

In total, our items sold for almost 9000, which is still WAY less than their value, but after payign back moving costs and their commissions, we received only 1400 - that is about 5 dollars per item.

We complained, and got no replies. I was given the name of the VP of sales to email, and he never replied. Our lawyer has contacted them, and they do not even reply to them.

We feel totally cheated and ripped-off. We were persuaded to sell with EBTH, we were promised auctions that would promote our specialist items, and we got nothing of what they promised.

Before all this happened, I bought what I thought was a gemstone on one of their auctions. Not only did they charge me 50 dollars to mail it - when it weighed almost nothing - but when I took it to a dealer, I was told it was glass, not a real gemstone, and was worthless.

I would NEVER trust Everything But The House Again.

Bid on what I thought was a regular size squash blossom necklace. Ended up being child's size. Paid $1095 for it. Make sure it is what you think it is.

I bought a wallet for $ 233 and paid a total of $ 45 in shipping charges. $ 36 for Fed Ex ground and $ 9.45 to charge my credit card. When clicking on the orginal estimate of box to agree to the $ 34.95 in bidding, I believed that would be the full charge. I received the invoice in winning the bid that the shipping charge now included insurance and expediate charge for using a credit card. Very dishonest operation.

I have won 3 watches on this sight.
The last 2 were not working as described.
One the time would not adjust and the second the date and day will not change,I understand there is no guarantee on future time keeping but I did expect them to work as described when I opened the box.
Don't believe anything that is in the description!

They take your money immediately, use it to run their business, but don't bother to even ship or refund!

I received a ceramic deer with one ear missing and got nowhere with request to return. They said they have pictures of the deer and the ear was not missing.

I won a Rolex Cellini for $2800 11-4-23 and EBTH reset the clock 24h after time ran out. Then got out bid 20miles later. Hidden reserve. Supposed to be a contract. Bidder beware. Fraud when you get a good deal.

No direct deposit check only, takes a month to get a listing live and another to receive the check. Feels like a website from 2005

Charge 40% fees on a average item

My sole interest is the art category...five years ago it was decent,now its the same dozen or so artists repeated ad nausem...my guess is they virtually stopped buying individual estates from average folks and are now buying directly from the(mostly mediocre)artists...and dont get me started on the onerous mailing fees

I purchased to error coins and one was a counterfeit. I'm down $900 and looking for legal help. I'm giving them a chance to reply, but that looks unlikely. We will see what the attorney says next week. JC

I have tried this auction house many many times. 5 or more years ago, it was a little different—-but it has gone down in quality over the years. Extra charges on top of shipping and win price—-pieces that feel like gumball machine items—-broken pieces that you have to pay to repair…. I am disappointed again and again. I'm just done with them.

I purchased 10 items prices ranging from 4 to $20 each. Expecting they would consolidate the shipping into one box but nope they charged me $30 for shipping plus extra fees. A $4 pendant ended up costing close to $50. I paid over $350 in shipping and fees on trinkets I wouldn't have purchased had I known this. I had called before anything shipped requesting they ship it all together to save on packaging and fees and they refused. It's not the first time I have been disappointed by ETBH but this is certainly the most expensive disappointment I've had with them. There will never ever be another disappointment. They have lost a long time loyal customer. They can choke on their shipping.

They sell products that are defective, damaged, worn, discontinued, broken. They are a dumping ground for everything that does not sell at or in a reputable platform. Two watches I bought did not run and they claimed they are not responsible for "future operation". Not sure what "future" means. I guess they will ship you damaged products and say it's now the future asnd we are not responsible for it's operation and will not refund you. Stay away!

Increasingly weary of this business. I've been a seller and buyer for years (my bidder # has 4 digits) and for at least a year now or is it two...what is it with all the 'lab created diamonds', Threshold brand furnishings, kilim pillow covers and pallet drek? Who are these sellers loading down the auctions with this stuff? Is it EBTH themselves as buyer and seller? Why would they cheapen their site like this? Used to be a great place for Estate sale items and good second hand furnishings, but no longer. It may be time to hang up my four digits as EBTH has seemingly adopted a new business model that is a loser IMO.

I have purchased over 75 pieces of jewelry from EBTH. I had a big problem with Samantha the executive. She closed my account. I asked to return a couple diamonds I purchased. As I did not agree with the description. All I asked for was a credit towards a future purchase. She said absoutly no refunds no credits. We had some words and she closed my account. I contacted Gia laboratory they said they can't change the gradings. I have been in the Diamond business business since 1964. I sell on eBay. Over 1 million in sales. Perfect feedback for 22 years. Then I ran into Samantha. And what a horrible experience. Now I understand Why EBTH has such a bad reputation. With people like Samantha as managers. It's no wonder they have so much problems.

I bought a necklace for $60.00 and a ring for $60.00 and they charged me $85.00 per item shipping for it! A total of $170 shipping cost. I'll never buy from here again.