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Absolutely awful experience. Flowers arrived dead, dehydrated, and squashed, with missing chocolates. Customer service was disgraceful – days of delays, then offered me only £2 as a refund. Completely ruined a very special occasion. Avoid at all costs!
Poor quality of flowers and free chocolate scam - the flowers are not as advertised (missing 25-30 % flowers) as bold roses on e florist website and free chocolates are never delivered. When contacted via multiple emails they are offering £5 on next order which is a joke considering won't be using e florist again
I am writing to express my deep dissatisfaction with the flower delivery I received from your company. I paid for an arrangement with a vase and many fresh flowers, but what was delivered was completely different from what I ordered. The bouquet contained only eight wilted flowers, with no vase included, and the delivery was made on the wrong date.
Poor quality of flowers and free chocolate scam - the flowers are not as advertised (missing 25-30 % flowers) as bold roses on e florist website and free chocolates are never delivered. When contacted via multiple emails they are offering £5 on next order which is a joke considering won't be using e florist again
I am writing to express my deep dissatisfaction with the flower delivery I received from your company. I paid for an arrangement with a vase and many fresh flowers, but what was delivered was completely different from what I ordered.
The bouquet contained only eight wilted flowers, with no vase included, and the delivery was made on the wrong date.
Absolutely awful experience. Flowers arrived dead, dehydrated, and squashed, with missing chocolates. Customer service was disgraceful – days of delays, then offered me only £2 as a refund. Completely ruined a very special occasion. Avoid at all costs!
Totally disappointed £65 for 50 red roses, chocolate and a card and received a
Massive mess I can't describe how much disappointed I am. you better go at the supermarket with that money you can make super gift and it's going to be much much more beautiful.
Don't buy from them, you will never receive what you pay for. They charged £54 for a bouquet of leaves
Have chased this and they come up with its my fault delivery address wrong when it is not, Yodel did not even attempt to deliver. Seems they make excuses to keep your money which is fraud and i will be taking this to trading standards.
Bought these for my neighbour as a Christmas friendship gift and the delivered product was pitiful. For the amount that was paid, I was incredibly disheartened. My neighbour has been through a lot recently and I wanted to give her a gift that l would cheer her up. She loves flowers... so I decided on the winter white lilies. When they arrived it looked like we had been living in a year long drought. When i eventually saw the flowers some had buddied others where dying but the lasting image I had was of a bare tree during winter.
It was an experience I do not intend to repeat. I will hand deliver in future using a local supermarket.
As per several other reviews, which I ve only seen after the event. Ordered a large bouquet, approx a dozen roses and 20 lilys, and actually received 5 of each. Price should have been £59.99, discounted to £29.99. Not what I ordered! Will not use again.
It's easier to send you to Trustpilot to read my (Mark) review on there. Top & bottom of it, they take your money, lie about delivery address then don't deliver, oh yeah, and they blame you for their incompetence.
I order yesterday for my partners birthday to be delivered today. It was delivered at a reasonable time and the box was ok. But when my partner opened the box to say what was received was nothing short of disgraceful from the picture you order from to what you receive is night and day, with also no card attached which was in the order and after voicing my dissatisfaction to the customer support team they answered with a basic they look fine.
Never ordering from here I would be better going to a garage be cheaper as well.
Do not use!
My Mother's Day flowers were a disaster. My mum was embarrassed to tell me that they arrived on wrong day. They were inferior flowers that only lasted a few days. She said they werike a £5 bunch from garage rather than the bouquet I ordered.
I complained when I found out a week later after returning from holiday and was told it was too late. Replied to them and never heard from them again. They sent a review request and then cancelled it when they realised that it would not be good
Ok so I have ordered twice from these the first time was on purpose the second time was by accident a tired morning after a night of no sleep…… both times the flowers have turned up delivered by DPD in a squashed box with no water the quality of the flowers were awful…. I highly recommend you do not order from them EVER! I have now saved interflora on my home page so I NEVER make the mistake of ordering from e-florist ever again! If I could have given 0 stars it would've still been to many.
Absolutely SCAM! Ordered 70£ of flowers not even a penny of petals been delivered. Not customer service not number to call, live chat useless.
Please stay away feom this company.
On Woman's day they didnt deliver the flowers to a celebration i had in the evening! 🤦🤦🤦 😡😡😡
My order was not delivered
There is no way of contacting even after raising a ticket. They have no customer service number that actually works.
The company experience extremely unprofessional and very disappointing after nearly spending £50 on flowers that were not delivered.
They have stolen my money from me and have fallen short of the 'guarantee delivery' which was paid for extra for a special day for Mother's Day! They do not contact or send any update email correspondence or tracking. Avoid avoid!
My mistake not to have read reviews really as disappointed with it too.
I ordered (as per there pictures) a nice and flamboyante bouquet called Sunshine and instead of this the person received half of the flowers and more greenery then actual flowers. Pictures will speak for themself. Emailed them and all I was told is "as per our policy"! We want to make sure your flowers are delivered in time so we allow florist to put what they have at the time!
"It might mean that the bouquet you receive may look slightly different to that pictured"
Well IT CLEARLY DID NOT LOOK THE SAME AT ALL.
First picture a lovely and bright bouquet that what I thought it would look like.
See second bouquet and please tell me it as flamboyante and look similar?
I did not order salads but sunshine as per it suppose to be.
Fantastic reply and not even a discount or else.
My first order and my last. Dont bother
I placed an order for a bouquet of flowers to be sent to my mother for her birthday. It was my first time ordering through Flowers.ie, upon seeing their offering I was delighted to do so. I set about choosing and then ordering a beautiful bouquet to be delivered on the 15th February the day of my mother's birthday. The following week i spoke with my Mom and was so disappointed to learn that upon opening the bouquet in a box she discovered that several of the flowers were already dead and what she had been presented with was the most dreadfully sparse bouquet, mainly greenery rather than flowers. I was so embarrassed. The bouquet did not look like the picture you are shown to choose from. It was her 70th Birthday, a really special occasion and to hear her sadness was so disheartening. I felt and still feel so upset. I am not one to complain but hearing these words spoken by Mom I felt I had to get in touch with customer care. I did so and the reply I received was "We are sorry to hear that the item was not to your expectations. Unfortunately, as we need all complaints of this nature reported within 7 days of the receipt of the item, due to the perishable nature of flowers, we are unable to proceed with any action". I acknowledged the reply and asked that surely they would like to do right by their customer but sadly not. My advice steer clear, keep your money for a company that delivers and a top notch customer service which this company sorely lacks. Obviously do not bear much thought to their reputation and repeat business. Appalling and regrettable.
Can't give 0 so have to give 1 star. Eflorist
Flowers ordered on 24th January because I knew I was going to out of the country on Valentine's Day so thought it would be a nice surprise for my wife as we have never been apart on Valentine's Day before. On the day I watched the tracking and the flowers travelled from Milton Keynes to St Helens (3 miles from my house) then they were taken to Manchester (26 miles away). I then get an email telling me they won't be delivered until Friday 16th - now tell me if I'm wrong but Valentines Day flowers are usually given on Valentine's Day- NOT two days later. They will also be two days down the line and two days less fresh. Eflorist you have really Pi553d me off and you should refund me for the abysmal lack of service.
I was so disappointed with the flowers you delivered to my daughter for her birthday after 3 years of not speaking with her I thought I'd reach out to her and have her hand delivered some beautiful flowers but that is not what I got. Your flowers looked nothing like in the picture that I picked out for the flower arrangement. It looked like there was a lot of flowers and decoration missing from the picture I picked on display this has broke my heart. I walked in asda today only to see much better shelf flowers for 10 pound instead I payed you just shy of 35 pound with delivery for these poxy flowers you sent
They refused a refund or cancellation of service 3mins after making the order, I'm sure this I'd illegal but they have small print to get them around this, careful they like to take your money and have very bad customer service!
Awful company to deal with. The flowers delivered and are no better than a £10 bunch from a supermarket. Failed to deliver the chocolates on the order. Customer service offered a patronising £2 refund for the inconvenience caused. No acknowledgement of the extra costs to replace the box of chocolates. Chose not to accept the £2 due to the offence caused.
Poor customer service, poor quality and expensive flowers and failed to deliver all of the order. Please avoid this business and go to your local florist instead.
