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From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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My membership was suspended during my first auction for no apparent reason, and it is the end of the second day since the auction and I still have not been provided an invoice to pay for my purchase, luckily I was able to contact the auctioneer and pay cash for my purchase so I could pick them up prior to the three day deadline.
Yeah, it wasn't bad, got what I was bidding on but need to speak to someone about picking it up and where to send the money and I need someone to contact me on this. I'm in Ohio need have a bit of a drive to get it, so if someone could get back to me I sure would apreciate it, other than that I'm a pretty happy camper
Thanks
Michael Kersey
Hi Michael, thank you for your feedback and congratulations on securing your item! We'll reach out shortly to provide all the details you need about picking up your purchase and completing payment. We appreciate your patience and are here to help make the process as smooth as possible.
Yesterday I bid $300. On an item and by the time it got there it took my bid as $700. Seemed like internet froze, If your internet is not fast enough it is best not to bid. Not bidding today, Afraid of getting caught.
Thank you for sharing your experience—we apologize for the frustration caused by the bidding glitch and understand how timing is crucial. We’re continually working to improve website performance and recommend using a stable connection to avoid similar issues. We hope you’ll give us another chance and will be here to support you every step of the way.
Unfortunately, remote auctions in rural areas can be challenging. The seller is making every effort to make bidding as smooth as possible but this will vary on occasion due to factors out of their control.
Our internet is so slow My bid didn't show so I clicked a few times and ended up at a higher price than I intended to pay. It may turn out OK.
Able to bid on Classic car in Seminole with no issues and able to see items in timely fashion. Great experience. However when bidding on one in Sulphur Springs kept getting bidder blocked message in bid window. Items for auction not appearing in a timely fashion and multiple times saying hold on internet as they were selling items not listed. Bid multiple times and bids not accepted. Very frustrating. Later lost internet connection and not able to reconnect even after restarting phone. Had to login with different phone but by the time that I got in auction was over
Thank you, Mike, for sharing your detailed feedback and your kind words about the Seminole auction experience. We apologize for the frustrating issues you encountered in Sulphur Springs and appreciate your patience as we work to improve our platform’s reliability across all locations. Your insights are invaluable in helping us enhance the bidding process for everyone.
Was out of town. Could bid on items as needed. Had little issue swapping between watched items and live auction. Thanks
Tom, we’re glad to hear participating from out of town went smoothly and that switching between items during the auction met your needs. Thanks for sharing your experience—we’re here whenever you’re ready to jump back in!
I really don't like when you won the auction then it's pending, then they call you to ask for more money, on the mind time you are still binded to your offer, and cannot be part of other auctions become you don't know the outcome on the first one.
Geraldo, we appreciate you sharing your experience and understand how the waiting period after winning an auction can be frustrating. We're actively working to make payment processes clearer and faster to help you manage your bids with greater confidence in future auctions. Your feedback is valuable in helping us improve, and we hope to provide a smoother experience on your next visit.
Please review the terms and conditions that you would have accepted prior to clicking into the auction. Generally, they include language as to whether the seller has the right implement reserves on items, those are their terms and not the terms of EF.
Won the auction but marked pending, shouldn't be allowed, because when that happens you are still liable until they call you with a counteroffer, then you miss other opportunities,
Start with a base price if you don't let it go for less.
Respectfully Geraldo D Rubianes
I purchased 2 trucks
So
Am i waiting for a invoice from you?
How do I pay for my purchases?
*******297
May need to have them shiped pending quote
Hi Kathy, thank you for your purchase and for reaching out! We will be sending your invoice shortly with all the payment details, and include a shipping quote if you decide to have the trucks shipped. Please feel free to contact us anytime with questions — we truly appreciate your business!
I won the bid on a 2002 Cadillac DeVille and the listing showed pics of a nice vehicle. However when I got the invoice, it said no title and the vehicle was a parts vehicle. That was not on the listing. This is the second time I won the bid on a vehicle and neither listing said no title nor running condition. Someone is not doing their job
Edward, thank you for sharing your experience so candidly. We're committed to improving the accuracy of our listings to ensure bidders know exactly what they're getting, and your feedback helps us identify where we could be clearer. We appreciate your participation and are continually working to earn your trust in every auction.
This is the responsibility of the auctioneer and I would let them know and we will let them know as well.
Well I bid weekly and here recently the auctioneers are running the bids and backing up real bad you should probably explain it looks bad when they back up 3 k after running the bids lol
Thanks for bidding regularly and sharing your experience, Matt. We appreciate your patience and are always working to improve the pacing to keep things flowing smoothly. Your feedback helps us create a better auction every time!
Went smoothly, was able to watch it live which made it interesting. Havent recived a method of payment yet but should by monday
Thanks for sharing your experience, Richard! We're glad the live auction added excitement and appreciate your patience—your payment method should arrive by Monday as expected. Feel free to reach out if you have any other questions.
It was a first time bidding for me and also I have is my phone so it was a struggle
Thank you so much for sharing your experience, Gary! We truly appreciate your enthusiasm during your first bidding journey and are grateful for your effort despite the challenges. Looking forward to welcoming you again and making the process even smoother.
They falsely advertised a golf cart.
They said it was black or ended up being Grey
They showed 3 pictures of a fully assembled golf cart and when I got there to pick it up they gave me a thousand piece puzzle to solve and even worse than that the golf cart was sitting on top of a four foot tall frame. I have no idea how I'm going to get it off that frame. They definitely false advertised and even worse than that the puzzle they sold me fell appart the whole way home. Bolts and parts are probably lost now as we had to pick several scratched up items off the side of the road. I was lied to and there's no recourse after the fact...
Stephen, we’re sorry your experience didn’t meet expectations, especially with the condition and details of the golf cart you received. Your frustration is completely understandable, and we’re committed to improving how items are described. Thank you for sharing.
There was a slight delay from the live auction bidders to the online experience which was a little frustrating.
The auction ran past midnight and Equipment Facts disabled my bidding option at midnight. This was completely unacceptable. I will not be using EF again until this is corrected. I bid on auctions hundreds of miles from my home and I want to maximize the opportunity when I have items that I won. Missing out on the option to bid on almost 100 items from this last auction was extremely disappointing.
Ty, thank you for sharing your concerns about the auction experience, and we sincerely regret the frustration caused by the delay and the bidding cutoff. Your feedback is important as we work to improve our platform and action times, ensuring a better and fairer bidding process moving forward. Let's remain engaged, and we hope to restore your confidence in future events.
Audio much better online than in person and easier to understand
Thank you for sharing your experience, Mike. We're pleased to hear the audio is clearer online and truly appreciate your feedback as we continually work to improve the in-person environment for engagement and ease of understanding.
I won the item I was interested in, but I do not have sound to the auctions, I don't have a button to turn on the sound to the live auction or bidding, I am using a Samsung Galaxy z fold 6 phone, I opened different auctions and same thing... I opened my account on a friend's phone and the sound works fine, i can see where to turn it on and off but I don't have that option. Not sure what to do, I looked around in settings and didn't have any luck.
Hi Alex, thank you for your feedback and congrats on winning your item! We appreciate you letting us know about the sound issue on your phone—our support team is here to help and can guide you through troubleshooting steps to get the auction sound working smoothly. Please reach out anytime so we can ensure the best possible experience for you.
First time buying anything at an auction and now I'm addicted! Such a fun, exciting and easy experience. Planning to participate again in the near future.
Milicent, it’s wonderful to hear your first auction experience sparked such excitement and enthusiasm. We look forward to having you back soon and making the next time just as enjoyable—and stress-free. Thank you for letting us be part of this new and fun discovery!
I bid online and won a plow. 2 items later the item I really wanted, a grain drill came up for bid. I bid once at 50 dollars and was prepared to go to 800 to 900 dollars. The page wouldn't reload and let me bid and I heard it sell for 130 dollars. If you are going to have internet bidding it has to work better. They said they were having a real bad time with the internet
Louis, thank you for your honest feedback and for winning the plow—congratulations there! We apologize for the difficulties during the grain drill bidding and are working hard to improve our online system’s reliability. Unfortunately, some sellers in rural areas only have internet that can be spotty at times, we will let them know.
Great experience with the program for the most part I mean I did get a machine. Auction was cover well the user interface became a little confusing jumping between screens from viewing the live auction to the next upcoming lots and back. For an additional 10% online bidding fee I would expect better.
There was a slight delay getting into the auction when it first went live. Worked well, once I figured out you had to click the unlock and how easy it was to bid.
Thank you, Herbert, for your thoughtful feedback and patience during the start of the auction. We're glad you found bidding easy once you navigated the unlock step, and we're continually working to make entry even smoother.
I recently made a bid on equipment facts and got a text confirming that I won the bid. Only for me to call the partner site that uploaded the auction (Yoder and Frey auctioneers llc) and I was told the bid went to another bidder. It said I won - I'm confused!
I did reach out to equipmentfacts and they promised to follow up on the bid to find out what happened. I'm hoping to hear from them or the partner website to gain clarity on the turnout of things.
Thank you for sharing your experience, Okechi. We understand how confusing this situation must be and appreciate your patience as Equipment Facts and Yoder and Frey Auctioneers work to clarify what happened with the winning bid.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joe, thank you for sharing your experience — we sincerely apologize for the membership suspension and delay that put a damper on your auction process. We're committed to making sure your next experience goes smoothly. As with all new bidders the account is temporarily suspended when a maximum bidding threshold is met, this triggers an account reverification. Your account was reviewed and reinstated promptly. Thank you for your understanding.