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Evolve Vacation Rental Reviews Summary
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I would recommend this property to people without small children. While it says it is baby friendly, it truly is not. Exposed electrical, no hate by the stairs. While it would've been great for just my husband and I, it wasn't with our toddler in tow. I communicated our concerns to the owner. He was very communicative at the beginning, but when I told him we'd be leaving early due to our safety concerns, he stopped responding,
We didn't like the feeling that we had to go through a company in order to talk to the hosts of the home we chose to rent. It felt distant and it was actually confusing. We were communicating through the VRBO portal but someone at Evolve was telling us we needed to communicate with the host in a different way or a different part of the portal; we were using the "contact host" link. So we ended up emailing the host outside of the VRBO portal which, as we understand it, should not be done.
Hi Jessica,
We understand how the communication process may have felt confusing, and we're sorry that your experience did not meet expectations.
Our goal is always to make it easy for guests to get the information and support they need. In some situations, property-specific questions are best handled directly by the homeowner or local contact, as they're often able to provide the most accurate and timely assistance. However, we recognize that the transition between communication channels was not as seamless as it should have been in your case.
Your feedback has been shared with the appropriate teams so we can review how we're guiding guests through the communication process and identify opportunities for improvement moving forward.
We appreciate you bringing this to our attention and hope to have the opportunity to provide a smoother experience in the future.
Very convenient for food and shops place is dated bathroom needs updated no tv bedroom and pool not heated tenants say hasn't been heated for over three years
Hi there,
Thank you for taking the time to share your review. While we're glad to hear the location was convenient for nearby dining and shopping, we're sorry that other aspects of the stay did not meet your expectations.
The concerns you've raised regarding the condition of the property, and the pool have been shared with the appropriate teams, including the homeowner, for review. We've also opened a case to investigate the issues further and determine whether any updates or corrective action may be needed. As part of that process, a member of our team may reach out for additional information.
If you have any questions or would like to provide further details in the meantime, please contact us at 877-818-1014 or through any of our social media channels.
The cottage we rented had all the amenities we needed for a 3-day stay. The kitchen was well equipped, the cable tvs offered nice viewing options, the shower was cozy. The loft offers a nice double bed for those who can navigate the spiral staircase (not for the faint of heart). Otherwise, nice walks around the neighborhood and to the lake. We will likely return.
We love hearing this, Robert!
A well equipped cottage, beautiful surroundings, and a team that jumped into action at 7am to make sure your morning was saved. That's the experience every guest deserves and, we hope to welcome you back for another visit soon!
We had a lovely stay at this beautiful Indian Shores condo. The only complaint related to our accommodation is that there are a lot of steps and it's a one block walk to the beach access.
Customer service was poor at best. We arrived to our condo and our Uber dropped us off. I then realized that the check in instructions, that I had to contact customer service for despite being told we would receive shortly before iurbatt, did not have our unit specified. I contacted help through the Vrbo app, and no one responded. I then called the owner number, again no response. I started to panic as we literally were I nthe parking lot with all of our luggage and no way to be able to gain access to our unit. I then called Vrbo and after 2 calls, they were able to act on our behalf and get our unit info.
On follow up from the incident, we received barely an apology and then their investigation found "we had no trouble gaining access" per the video camera. To be clear, we didn't have trouble getting into the condo once we were informed of the unit our stay was in. But there was a significant lag (about an hour) where we felt stranded with no one to help us.
I'd be hard pressed to stay at a condo managed by Evolve because of this and mostly because they didn't seem to feel bad at all about this check in experience.
Hi Carolyn,
Thank you for taking the time to leave us a review and for sharing the details of your experience. We're so glad the condo and the location made for a lovely stay!
That said, we sincerely apologize for the check in experience you described. Being left in a parking lot with your luggage and no way to access your unit for nearly an hour is completely unacceptable, and we fully understand how stressful and unsettling that must have felt. We also regret that our follow up did not adequately reflect the seriousness of what you experienced.
Your feedback has been shared with all relevant internal parties to ensure this does not happen again for future guests. We take check in communication very seriously and this situation highlights a clear gap that needs to be addressed.
We hope you'll give us another opportunity to show you the level of service you deserve. Please don't hesitate to reach out if you have any questions, or if there is anything else we can help with.
Great property. Won't return because of nosy host and onsite surveillance.
Hi Greg,
We appreciate you taking the time to leave us your review. While we're glad to hear some positives about your stay, we sincerely apologize for the concerns raised. We have created a case internally to further investigate what happened, and a member of our team may reach out to gather additional details about your experience.
Thank you for staying with us and we hope to deliver a better experience on your next visit!
Great neighborhood and lovely home. Other than a small WIFI issue everything was great.
Hi Alex,
We’re so happy the home and neighborhood made your stay special! That small WiFi issue is noted, but it sounds like the rest of your trip was a success. Thanks for booking with us via VRBO — we hope your next visit is even better!
The description of our chosen property was accurate albeit not what we thought we were getting. The title of the property included, "heated pool, not common in the desert..." which we took to mean the pool was heated. What it should have said was, "heated pool available; additional fees apply" We landed with our grandkids who practically changed into their swimsuits on the plane only to find a pool at 59 degrees. Contacting the owner and VRBO customer service was not a quick or easy process where we ultimately learned that there was an extra charge. Ordered the heat to be turned on and was charged immediately only to have it take 4 days (of our 6 days stay) to get to swim temperature.
Hi Peggy,
Thank you for taking the time to share your experience. We’re glad you chose our property for your family vacation and appreciate your feedback regarding the pool.
The listing does note that the pool can be heated up to 82 degrees for an additional nightly fee. We understand how the wording could have been interpreted differently, and we’re sorry for any confusion this caused. That said, we can confirm that the pool heating fee you paid was refunded for the days you did not have access to the heated pool.
Thank you again for staying with us and please feel free to reach back out to us if you have any questions, or need help with anything else.
We loved access to dozens of food places within walking distance. Our whole family LOVED the putting green. And soft water, deep tub and heated bidet were luxurious!
In the past few months, I've noticed a lot of reservations taken, then a few days later, they cancel the reservations. Not sure why, since my rental rates are lower than they have ever been. So what's the problem? Nothing has changed at my cabin.
Andy Anderson
Paradise Cove *******
Hi Andy,
Thank you for sharing your feedback. We understand how frustrating it can be to see reservations cancel shortly after booking. A case has been created regarding your concerns, and a member of our Performance Team will be reaching out shortly to gather more details and work with you on next steps.
We appreciate your patience and are committed to helping ensure a smoother experience moving forward.
Customer service has been excellent. Nicole has been very responsive to all concerns!
Hi Jack,
Thank you so much for your positive feedback! Our team works hard to provide excellent service, and we’re thrilled to hear that Nicole was so responsive to your concerns. We truly appreciate your partnership, and we’re always here if you need anything.
The best accommodation, quite, private, great owner. Would highly recommend and will always be the go to place to stay
Hi Jim,
Thank you so much for your kind words! We’re thrilled to hear the home was quiet, private, and just what you were looking for. It means a lot to know this will be your go to place to stay.
We would love to help you book your next trip whenever you are ready.
I gave had some problems over the years hat were unnecessary for your company do. I always ended up getting what I needed done completed but with way to many people to have to talk to and way to much resistance getting from A to B
Hi Jeff,
Thank you for sharing this feedback with us. We’re sorry to hear that your experience felt more complicated than it should have been. A case has been created internally to review the concerns you’ve raised, and a member of our team will be reaching out shortly to gather additional details and discuss next steps.
Communication and having things I wanted changed addressed so quickly has been great!
Hi Tarese,
We appreciate your feedback and are so glad you’ve had a responsive experience with our team.
If you’d like a breakdown of all the sites your property is listed on, we’ll be happy to provide it. Please keep an eye out for an outreach from the relevant team.
I've enjoyed the simplicity of using Evolve. No hassle and easy to do
Hi Brian,
Thank you for sharing this. We love hearing that the experience has been smooth and simple for you. That is exactly what we strive to provide.
And we are always going to show up for our owners when something comes up. We’re so glad we could support you through that situation and truly appreciate you being part of the Evolve.
Overall, I believe the Evolve staff tries very hard to help us have the best experience with our STR's. They take the time to help us review how we can improve our home, enhance our guests' experience, and respond to guests' requests.
Hi Terri,
Thank you so much for your thoughtful review. It truly means a lot to hear that you feel supported and heard. We’re committed to being a reliable partner as you grow your STR business, and we’re glad our team has been able to provide guidance when you’ve needed it most. We appreciate the trust you’ve placed in us and look forward to continuing to support your success.
Our experience so far has been wonderful, Evolve is easy to work with and return inquiries quickly.
Hi Ethel,
Thank you for taking the time to leave us your review! It’s great to know that working with Evolve has been easy and that we’ve been able to respond quickly to your needs.
We truly appreciate your referral and are excited to continue supporting you.
My husband and I recently rented a house in AZ for a month to escape some of the MI winter. This is the 2nd time that we have done this, and both rental houses were handled by Evolve. This time, the house that we stayed in was actually someone's home, so we dealt with the homeowner when we had any issues as he was staying nearby. He was very easy to work with and promptly took care of any problems that arose. Last time, Evolve had local agents who took care of our issues, also very promptly.
Hi Karen,
Thank you for sharing your experience! We’re thrilled to hear that both stays stays with us were smooth and enjoyable. Whether working directly with our owners or Evolvers, we’re glad your concerns were handled promptly and that you could focus on enjoying your time away from the winter.
We look forward to helping make your next getaway just as seamless.
It was a wonderful condo to stay in. We had 3 adult children and there was plenty of space and the hot tub was wonderful! Kitchen was fully stocked and we had no issues. Easy walk to the ski shuttle.
Hi Rebecca,
It is great to hear the condo was such a good fit for your group. Plenty of space, a relaxing hot tub, and an easy walk to the ski shuttle can really make a ski trip special.
Thank you for staying with us and leaving us your review.
We had a toilet leak the first day I alerted him immediately. He did not get back to me until a day later and the maintenance man said that he has to wait for his approval to fix it and after a day, we just left because the owner never approved it.
Hi Kim,
Thank you for taking the time to share your experience.
Guest satisfaction is extremely important to us, and we sincerely apologize that this was not reflected during your stay. We understand how frustrating it can be to experience a maintenance issue and delays in communication, and we are sorry for the inconvenience this caused. Your feedback has been shared internally to help improve coordination and communication in future situations.
We have reviewed your reservation and see that a chargeback has been initiated. Once a chargeback is filed, our ability to resolve the matter directly becomes limited, as the process is handled through the financial institution. Please note that chargeback investigations can take up to 90 days to reach a resolution.
We appreciate you bringing these concerns to our attention and apologize again that your experience did not meet expectations. If you have any questions in the meantime, please feel free to reach out directly either via telephone at 877-818-1014 or any of our social media channels.
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Hi Marissa,
Thank you for taking the time to share feedback about your stay. Please know that the safety of our guests, along with timely and effective communication, is extremely important to us. We sincerely apologize that your experience did not reflect those standards.
We've shared your comments with the appropriate internal teams, including the homeowner, so they can be reviewed and used to help improve the guest experience moving forward. We've also opened a case to begin a formal investigation into the concerns you raised. As part of that process, a member of our team may reach out to gather additional information.
In the meantime, if you have any questions or additional concerns, please don't hesitate to contact us at 877-818-1014 or through any of our social media channels. Thank you again for bringing this to our attention and hope to provide a much better experience when you choose to stay with us again in the future.