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Eyebuydirect Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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These glasses are very close to what I require. However the arms are a trifle long and I hope to have them readjusted but don't exactly know how to do so. I ordered blue hue when the sun changes but they are grey.
I understand that it is now expected to submit a a review on EVERY purchase, plus performance review on EVERY item, but I do not deal with companies that I do not like. EyeBuy Direct gives excellent service and good prices.
A bit challenging on the PD versus frame size.
Easy to use. Could he quicker to ship though. I ordered before (not long ago) and took a bit as opposed to other places.
Always an amazing company to shop with. Incredible pricing, high quality and attention to detail, top notch customer service. I always recommend them to anyone I know who's buying glasses.
Thumbs up, always a great experience
First time ordering glasses on line. Staff were very patient with me while it took 3 trys to supply all the correct information. Very pleased with glasses and would not hesitate to order again.
Super easy and very easy to get information,
Un peu cher comparé à vos compétiteurs mais j'ai adoré la rapidité et les lunettes.
C'est plus cher qu'avant et les protections sont vraiment cher mais beaucoup de choix de style et les montures sont abordable (moins qu'avant tho)
Premier achat de lunette bi-ficaux et pas le dernier achat!
Je recommande!
Je suis très satisfaite!
Seemed to take a long time, but am pleased with the result.
Je suis Agréablement surprise par la qualité de verres et montures. Je recommande
Disappointed. Purchased silver mirrored glasses - product not as described
These glasses came with regular dark lenses
More options and more specific to the size requested
One of the frames I selected out to be much larger than I expected. A brief chat with eyebuydirect and a free replacement was on its way. Great customer service!
Tons of choices at a great price, easy to compare and try on frames
Ordering from eyebuydirect was easy, delivery was fast, and when my glasses didn't fit, customer service helped me to get a refund. I highly recommend this company.
Very easy to navigate and try on glasses and great pricing!
Did not realize that delivery was a signature required delivery. Therefore did not get my package on delivery date. It was delivered to a depot which I had to go pick up. Which was inconvenient for me.
Glasses are great, fit well and good quality. First time client and I am delightfully surprised how great these glasses are. Thanks.
First time shopping here. So far it's been easy to buy the glasses. Let's see how it all works out know with delivery and quality of product.
I was a little sceptical about buying glasses online. Couple of weeks later I was ashamed that I haven't used this service sooner. Shopping for glasses hasn't been easier. Little wait time, and the glasses fit perfectly with little adjustment. So glad I got a pair of sunglasses as well, and the price for both were less than I would pay for at the optometrists office.
So many great style selections to choose from and a easy to navigate customization menu. Great overall experience!
Le seul problème c'est que je ne voit pas très bien de loin avec la paire de lunettes, je ne sais pas si c'est la prescription ou la lunette.
Bon produit, temps de livraison rapide, facile à commander et tjrs bien emballé! Et le prix est parfait! Merci
Rapidité et retour et remboursement si il y a problème
Easy to order & frequent updates. Great service. Look forward to ordering again in the future.
Great variety in frames & price for every budget.
Easy to find what I was looking for.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members