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iLookGlasses

4.7

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iLookGlasses Reviews Summary

Canada iLook Glasses is a Canadian-owned online eyewear store offering affordable prescription glasses, blue light glasses, prescription sunglasses, clear-to-dark lenses, and lightweight frames for men and women.

This summary is generated by AI, based on text from customer reviews

service
75
value
5
shipping
5
quality
1,119
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1,450 reviews

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1 review
0 helpful votes
Follow Jewel V.
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Professional
June 15, 2026

Very kind staff who went the extra mile to help me find two pairs of glasses that would fit and look good. They noticed my frame size in the two pairs was drastically different and guided me to correct size and shape I prefer. I have never used a on line service and was quite skeptical about the products and finding glass without being able to try them on. But the people are amazing, products a good quality, came in a timely fashion. Definitely ordering again from them. This is a honest review from a happy customer. Never paying full price again! No hidden cost, price you see is what you pay.

Date of experience: June 4, 2026
Canada
1 review
0 helpful votes
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I had trouble for some reason keeping glasses on my face or my head, they just kept falling off. I contacted Ilook and they said, we will send you a return label free of charge to return the glasses to us. We will give you a full refund for the glasses you returned once we receive them. They did refund my money. I ordered new glasses and they work well.

Date of experience: June 4, 2026
Canada
1 review
0 helpful votes
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Customer service is Impeccable
June 13, 2026

I have been a loyal customer for over 10 years. The last order I made over thr phone was amazing. The woman helped me with an order that I couldn't order on my phone. Her service and customer appreciation should be recognized. I do not have the date of order but please refer to my account t and last order date. Thanks so much Frankie Hart

Date of experience: March 31, 2026
Canada
1 review
0 helpful votes
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Was I brave enough to purchase glasses online? What if it was a scam site, bye bye my money...
You know what they say... If it is too good to be true...
So the price of glasses locally is getting way out of hand. Sorry but a few thin pieces of wire and a gram of plastic should not cost in the thousand dollar plus range.
Enter iLookGlasses. For a third of the price you wonder what are you going to get?
Awesome Glasses that's what. I did a lot of searching for any info I could find on the company.
It all looked legit, so I went for it.
Picking out my frames online was a small learning curve but I managed to find something I liked.
Sent in my prescription, and placed my order.First thing I heard back was one of my two frames was unavailable (picked two for the price promo) So I picked a new one.
Before starting the order iLookGlasses asked me to confirm a measurement. (Impressive they were actually making sure of things)
Next they let me know the order was in progress. Took a couple of weeks to show up,
My first impression was Wow! Very sturdy, and well made indeed.
The try on was also impressive, They felt like my old ones only better.
The progressive lenses work just as expected. And over a nice wide field of vision.
Friends think they look great, and I really like them
Ten over ten,
If you are on the fence about buying glasses on line, like I was, jump off on the " iLookGlasses" side, you won't regret it...
Would I buy there again?... You bet!

Date of experience: June 1, 2026
Canada
1 review
0 helpful votes
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My glasses are great
June 11, 2026

I really appreciated the call to clarify my prescription when it wasn't the same as last time. I value your attention to detail and the efforts you make to ensure the glasses are exactly what I need. The only thing I wish is a more information on timelines for arrival after order. That's a small thing.

Date of experience: June 1, 2026
Canada
1 review
0 helpful votes
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Satisfying experience
June 11, 2026

I had inadvertently given two different numbers for two pairs of glasses. These guys contacted me to check. They we right to do so. Thanks. Happy to support Canadian company.

Date of experience: April 30, 2026
1 review
0 helpful votes
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Very happy with my new glasses
June 11, 2026

First time ordering and it was a good experience. The glasses are just what I wanted and they fit. Delivery was quicker than I expected to, nice bonus.

Date of experience: June 1, 2026
1 review
0 helpful votes
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Very good
June 11, 2026

I phoned and got very precise help which made choosing glasses much easier. Woman was very patient, pleasant and helpful. Hence, I was very pleased with my glasses.

Date of experience: June 1, 2026
1 review
0 helpful votes
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Very happy with my glasses
June 11, 2026

The website was easy to use. O had no problem filling out my prescription. The glasses were delivered on time and they work well.

Date of experience: June 1, 2026
Canada
1 review
0 helpful votes
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Great Glasses
June 11, 2026

I have been an ILook Glasses customer for a few years and I have purchsed 2 pairs with 2 free, and my husband bought a pair with a pair free. The glasses are great, the service is great and the time waiting for the glasses to arrive was only 3 days. GREAT CANADIAN COMPANY!

Date of experience: June 1, 2026
Canada
1 review
0 helpful votes
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Wonderful prices and frames
June 11, 2026

This is one of the most affordable websites I have found. Not only that, the frames and the lens are great!

Date of experience: June 1, 2026
1 review
0 helpful votes
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Glasses were ordered however I was asked to pay an extra $80 for an additional feature. Suggest all costs be identified during the initial order process.

Date of experience: June 1, 2026
Zoey D. — iLookGlasses Rep
3 days ago

Thank you for the review, and we are so glad to hear you are happy with the quality of your new glasses! We completely understand how a price adjustment after checkout can feel like an unwelcome surprise, and we appreciate the opportunity to clarify what happened.

When your initial order was placed, it was submitted as a standard single-vision reading pair. However, when you sent over your official doctor's prescription, our team noticed it specified an 'Anti-Fatigue' layout. When we reached out to confirm, you described wanting two distinct viewing zones: the bottom for reading books/phones and the top for tasks around the kitchen and dining table.

Standard reading lenses only focus at a fixed 6–12 inches. To give you the dual-zone vision you requested, our lab had to upgrade the order to premium Anti-Fatigue lenses, which require advanced custom digital surfacing from scratch. The additional $80 was entirely for this specialized lens upgrade to ensure the glasses actually worked for your daily life.

We always try to catch these prescription mismatches before production so our customers aren't stuck with glasses they can't use! We appreciate your feedback about making these custom pricing upgrades clearer upfront, and we are so glad we could get your vision perfectly tailored for you.

Canada
1 review
0 helpful votes
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Terrible quality frames.
June 11, 2026

I ordered just frames... metal with plastic arms. One arm, where it attaches to the metal post, is loose. The other arm was glued too far back so there's a noticeable gap right at the temple. Communication and answering my questions prior to me ordering was good, but the product is garbage. Unfortunately I was away when they arrived and life was hectic when I got back so I didn't get a chance to contact the company about the issue... so can't speak to what they would be like to resolve any issue.

Date of experience: June 1, 2026
Zoey D. — iLookGlasses Rep
3 days ago

Thank you for sharing your honest feedback with us. First and foremost, we are incredibly sorry to hear that your frames arrived in that state!

What you described—the temple sleeve being bonded too far back on the metal post and creating a gap—is absolutely not the standard of quality we stand by and we take full responsibility for that.

Even though some time has passed and life has been hectic, your purchase is 100% covered under our warranty.

We have just sent a direct email to the address on your account to coordinate this for you. We look forward to your reply so we can prove that our product quality matches the great customer service you experienced before ordering!

Canada
1 review
0 helpful votes
Follow Tara P.
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The team was very helpful with making sure I had the correct sizes

Date of experience: June 1, 2026
Canada
1 review
1 helpful vote
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From start to finish, the experience of hunting for new eye ware was stress free, easy to navigate and a wide selection to choose from.

Date of experience: May 7, 2026
Canada
1 review
0 helpful votes
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Great price, good product
May 17, 2026

Selecting and purchasing glasses was made easier with the Try it on feature.
Wide variety of frames to choose from
Competitive pricing
Shipping was a little slower than I expected but within reason

Date of experience: March 22, 2026
Zoey D. — iLookGlasses Rep
4 weeks ago

Thank you so much for the 5-star review! We are thrilled to hear that you enjoyed our 'Try-On' feature and found our pricing competitive. We aim to make finding the perfect pair as easy as possible!

Regarding the shipping, we appreciate your patience. While we strive for the fastest delivery possible from our lab here in Surrey BC, transit times can vary a bit depending on the destination's distance and regional carrier schedules. We are glad to hear they arrived within a reasonable timeframe for you!

Thank you for choosing iLookGlasses.ca, and we hope you love your new frames!

Canada
1 review
2 helpful votes
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Good service
May 17, 2026

Seems great quality. Would be great to offer prescription sunglasses tinted brown. May have to try brown tinted progressive lenses.

Date of experience: May 6, 2026
Zoey D. — iLookGlasses Rep
4 weeks ago

Thank you so much for the 5-star review and your kind words about our quality!

We actually have some great news for you: We can certainly create Progressive Sunglasses with a brown tint! While that specific combination isn't a selectable option on our website just yet, we can fulfill it as a custom request. If you’d like a pair of brown-tinted progressives, simply place your order for polarized progressive sunglasses lenses and then email us right away at [email protected] with a note asking for the 'Brown Sunglass Tint.' Our lab team will then manually update your order and custom-tint the lenses for you!

We look forward to helping you with your next pair, and thank you again for choosing iLookGlasses.ca!

1 review
1 helpful vote
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Service clientèle A-1
May 17, 2026

Suivi et validation des commandes. Communication rapide, claire et précise

Date of experience: May 6, 2026
Canada
1 review
0 helpful votes
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DFreat service
May 16, 2026

All good. Quick turn around. Very thorough. For example my prescription had changed from one order to the next. ILook notice this and contacted me to verify the change.

Date of experience: May 6, 2026
Canada
1 review
0 helpful votes
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Very Satisfied
May 16, 2026

This was my third or fourth order and i've never been disappointed. Very good products

Date of experience: May 6, 2026